We have been staying in B&B's for over 30 yrs. and thought the description on TripAdvisor and the Secret Garden website fit us, especially since we were celebrating our 35th wedding anniversary. Upon arriving on Thursday it became apparent that Sara, the owner/chef was not feeling well physically and emotionally. We were sympathetic to learn that she was dealing with complications from a hip replacement that should have healed long ago. She proceeded to talk so much about being interrupted Thursday in getting ready for a party on Saturday that we felt we were just another interruption to her. But we did understand, so the next morning my husband offered to help with the coffee since she was having to walk with a walker. She was extremely rude to him, not once but several times. After we had eaten, although she did not apologize, she did let my husband know what a nice person he was. Speaking of the meal - it was not what we would consider gourmet - sausages and pancakes heated in the microwave, but which is understandable considering how she was feeling. We are very easy-going people and would not have minded jumping in to help create a more enjoyable meal. That is what we have liked about the B&B experience - it is like visiting a friend. In addition to dealing with her crankiness and food that left us wanting, our first night there (in the Devonshire), we were awoken around 3:00, and frequently there after, by what we later found out was the irrigation system. Since my husband was still reeling from her reaction to his offer to help with the coffee I asked her about the noise and received a very argumentative explanation. When I asked if she could turn it off for the remaining time we were to be there (Friday and Saturday nights) she was unreasonable until I suggested she just do it for Friday and we would decide what we would do about Saturday (implying that we would not stay). She did turn it off for both remaining days. The silly thing about this whole issue was that it had rained on Thursday and the grass was soaking wet. Saturday she was able to enlist a friend to prepare breakfast while she worked on her party which made for a more pleasant experience, although the food again seemed lacking - ready-cooked bacon and no bread items to go with our cheese casserole until we asked for something. Sunday she was in a better mood because her party went well and the food she served was better. We understand that she needs to work during the summer as much as possible because, as she told us several times, this money must last her the winter. What would have been nice is a gesture of some kind showing she recognized how uncomfortable and lacking our visit was. The complementary happy hour was forgotten and we were not going to bring it up in fear of getting reprimanded again. It truly was like visiting a cranky aunt!
- Official Description (provided by the hotel):
- The sounds of songbirds and gurgling brooks greet you in the morning at Secret Garden, even though we are only two blocks from charming Main Street. Enjoy your custom breakfast, prepared by an experienced caterer, in your room, the dining room, or in our lushly-planted gardens. Relax in our hot tub under the stars. Reserve our entire property for your wedding, reunion, corporate meeting, or any other special event. Sorry, no pets. ... more less
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