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“Bad attitude, bad customer service”

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Ouray Victorian Inn
Ranked #4 of 15 Hotels in Ouray
Certificate of Excellence
Denver, Colorado
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Bad attitude, bad customer service”
Reviewed 22 July 2014

I'm really quite sad. I was considering this Inn as lodging for some of my wedding guests. The owner was rude, rude, rude! She informed me that the weekend my fiance and I have chosen was a terrible weekend to get married in Ouray. Why on earth she would say this, or what purpose it served is beyond me. I KNOW it's a busy weekend... maybe that's what she meant to say? I understand it might be a busy weekend and she might not have room but that's no excuse for her snotty behavior. I have called multiple other hotels and inns in the area and they have all been much more friendly and accommodating. In less than 5 minutes she made me want to avoid her and her property completely. On the off chance that we do decide to change the date of our wedding, we will definitely encourage our wonderful guests to save themselves from this woman's attitude and stay somewhere, anywhere else!

  • Stayed June 2014, travelled with friends
    • Service
Helpful?
1 Thank AdventureLady5280
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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472 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (91)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Any
English first
Austin, Texas
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 7 July 2014

We spend our summers at our cabin in Colorado and when we want to visit the Hot Springs in Ouray, we always stay at Vicorian Inn. Great accomodations with the best complimentary breakfast we have ever experienced. The staff always makes us feel at home and they are very helpful and informative. Looking forward to our next stay there!

  • Stayed July 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank K497IJNancy_S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Goliad, Texas
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 3 July 2014

We arrived at noon on Wednesday July 1st, 2014. Although check in was later, they were able to accommodate us and meet our needs. We were traveling with my brother who has special needs, but when we booked through a booking site, none of our requests were logged in. Jan (the owner), and her husband Brian bent over backwards in getting us the lodging we needed! Then we got to the room......The family suite (room #115) is amazing! With 2 rooms, plenty of sleeping space, and the best feature - your own. private back porch overlooking the beautiful river. The sound is so soothing - and it is about 15 degrees cooler due to the water. AMAZING! We were also pleased to find one of the neatest trails 100 yards away - Box Canyon. WELL worth the small entrance fee and hike!
The next day, we went to breakfast and had the best farm fresh scrambled eggs of our vacation. There was plenty to choose from - fresh made oatmeal, fruit, yogurt, bagels....it was a wonderful way to start our busy day!
You are close enough to just walk to the main drag and back. We ate some pretty good burgers at Maggie's (be warned - the hamburgers are much thicker than the elk or buffalo burgers....and they are a bit greasy....but sooo good!) Plenty of art and t-shirt shops - and EVERYONE sells coffee! We enjoyed dinner at Ouray Brewery and it was great to have a super short ride back to our hotel.
The linens are nice, the towels are soft - plenty of hooks to hang whatever you want on - and they even offer a "roughie"...a part of a towel for wiping down equipment. The water pressure was also fantastic!
Not anything negative to say about this place. The view out the front door is of mountains with a river in the back! Hopefully , I will make it back again sometime -

  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Shannon S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Indiana
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 2 July 2014 via mobile

The inn had updated, comfortable rooms with new carpeting and bedding. Room included free wifi, flat screen tv and refrigerator. Stayed four nights while jeeping and day tripping. Friendly, owners. Enjoyed the river patio. Grounds include outside seating, a playground, gorgeous flowers, and nestled between mountain views. Very pleased with this selection after researching the area. Would definitely stay here again. Family friendly.

Stayed June 2014, travelled with family
Helpful?
1 Thank IndyK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Waco, TX
Level Contributor
21 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 1 July 2014 via mobile

On a whim we decided to drive through Ouray on our family vacation. We got very lucky and found that this Inn has a family suite that sleeps six - a rare find especially last minute. The playground was a welcome sight after ten hours of driving. The owners were very friendly and we felt like welcome visitors. Our room had a balcony facing the gorgeous river. They supplied organic toiletries, and their breakfast of waffles and eggs was great. The Inn is a short walk to the main street of Ouray. We would love to return one day.

Stayed June 2014, travelled with family
Helpful?
1 Thank BargainBeck
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Greenwood Village
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 19 June 2014

Stayed for one night in June 2014, our second stay in this hotel. The accommodations are excellent. Clean, well maintained and nicely furnished. The appearance of the hotel is warm and friendly as is the demeanor of the management. The owners are very welcoming and the breakfast that is included with the room is much nicer than the average offering in chain hotels.

All in all, an excellent location and great place to stay while in Ouray. We will definitely stay there again.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank George A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Denver, Colorado
Level Contributor
36 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 3 June 2014

We were delighted with our two night stay at this hotel. It is located within walking distance of town and a short drive to Box Canyon Falls. The room was comfortable and clean and the easiest wi-fi access of any hotel we have stayed at in years. We loved the sound of the rushing creek behind the hotel. We were also delighted to have a refrigerator that had a freezer so we could keep our cold packs cold for day travel and our travel home. We wish there had been a microwave in the room but one is available on the grounds. However, as it turned out, we didn't need one anyway.
The owner is also very informative and welcoming. We absolutely would stay here again.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Renee F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Ouray Victorian Inn

Property: Ouray Victorian Inn
Address: 50 Third Ave, Ouray, CO 81427
Phone Number:
Region: United States > Colorado > Ouray
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly )
Hotel Style:
#6 Romantic Hotel in Ouray
#7 Family Hotel in Ouray
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Ouray Victorian Inn 2.5*
Number of rooms: 38
Official Description (provided by the hotel):
The Ouray Victorian Inn is a small family run hotel, where you will be welcomed as guests and treated like family. Our size and style lets us provide each guest with personal attention and the level of service that they desire. In the summer Jeepers, Hikers, Bikers, and Photographers choose the Victorian Inn for its central location and spectacular views. In the winter, Ice Climbers from all over the world call the Inn home because we are the closest hotel to the Ouray Ice Park. We invite you to join us for what ever reason draws you to beautiful Ouray, known as the Switzerland of America. Our lovely river side hotel offers clean, well-appointed rooms, family suites and meeting facilities, with spectacular views of southwest Colorado’s San Juan Mountains.While at the Victorian Inn hotel, enjoy a hot hotel breakfast each morning; relax in our comfortable chairs, soak in our outdoor spas while taking in our amazing views, and watch the children enjoy our play equipment. Let the sounds of the river lull you to sleep. The Ouray Victorian Inn has designated dog-friendly rooms and is 100% non-smoking. ... more   less 
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Also Known As:
Ouray Victorian Hotel

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