We made reservations for the Wiesbaden through another website. We were attracted to the vapor cave and thought it would be a fun place to stay a few nights while in Ouray for a quick weekend getaway with friends. The hotel is located on a side street that is unlit by street lights. From the outside it looks to be a cozy little place. Upon entering the "lobby" we waited for at least 15 minutes before anyone came to the front desk. When the attendant arrived my husband asked her if there was a bathroom he could use (we had just driven 4 hours to get there). The woman at the desk told him he could use the bathroom in his room. Since we were in the process of checking in, we had no choise but to wait...not unheard of...but a little rude I thought. My friend's husband was exploring the lobby while we waited and found a bathroom downstairs near the cave, which he promptly used. So, we check-in and are handed a couple of robes that were...well old, thin and dingy. We were given a key to our room and sent on our way. When cheking in we asked a lot of questions about the springs...hours, locations, dress code, etc. At no time were we ever advised of the smoking ban, if we had been we would not have stayed there.
We went to our room and found it to be extremely small. There was a sink in our room, not in the bathroom mind you, but near the older 12" tv in fact. The bed was small and extremely hard, with a large sagging in the middle. My husband summed it up nicely when he said "We just got screwed".
We put our things down and left our room to meet up with our friends for dinner. Upon returning from dinner about 1 1/2 hours later we walked through the "lobby" to go to our room. I was laughing at something that my husband said as we walked though the lobby. As we left the lobby one of the ladies from the front desk followed my husband and I INTO our room. She told us that she had received a complaint that we appeared to be intoxicated and were disturbing other guests. (There were no other guests anywhere in sight) Totally ridiculous! No one was drunk AND she followed us around the corner to our room, how could she have possibly got a complaint. At this time she told us that we wouldn't be able to partake in the hot springs because of our "behavior". After much discussion we were able to convince her that we were not drunk (I felt a little like an adolecent teen justifiying myself to an angry parent) and she said we could soak. A few minutes later we found out that our toilet and shower were not working. When my husband went to the front desk to notify the staff the same lady again came into the room and checked both the shower and toilet for herself. When she found that they in fact were not working she said she would have someone come and fix them. Shortly after all heck broke loose...my husband went to the front desk to ask if there was a designated smoking area. Our favorite front desk matron quickly told my husband that again we would not be permitted to soak. Not just my husband - the smoker, but no one else either. She insisted that we were told about the smoking policy - which we were not. We were obliviously upset, the entire ordeal was ridiculous and irritating. In the end we asked for our money to be returned and found another place to stay for the night which was AMAZING!
This hotel was old and in disrepair, the cave was creepy and dirty and the staff was incredibly rude and judgemental. It was extremely over priced and not at all worth the expense. Did I mention that they initially overcharged us for our room, had to refund some of the room charge AND that when we left they tried to tell me I couldn't have my refund in cash but maybe a future credit...regardless of the fact that I had checked in with cash. OOOOHHHHHH... AND I almost forgot, when we told the staff we wanted to leave we were offered a free soak in their private Lorelei hot spring..all of us. If there is such a concern about other guests and toxins seeping into the water...why allow us to soak in this special spring. Additionally, they state on their website that "There is no re-circulated water at the Wiesbaden as each pool is continually flowing in one side and out the other", wouldn't that mean that "toxins" are leaving the spring continually?
- Official Description (provided by the hotel):
- Nested in a quiet residential neighborhood, right in the center of downtown Ouray, the Wiesbaden Hot Springs Spa & Lodgings offers a wide variety of accommodations and features three different all natural continually flowing mineral hot springs on its premises: the famous Vaporcave, the outdoor swimming pool and the Lorelei, a privately enclosed outdoor spa. All our waters are continually flowing pure mineral springs, not altered with any chemicals or additives. All springs are open year around Guests of the Wiesbaden can enjoy unlimited use of the Vaporcave and the outdoor swimming pool at no extra charge. All rooms feature private bath, satellite TV, free WiFi, free local phone calls, spa robes and towels. There is a garden and a shared lounge. The property offers free parking. Wiesbaden features full range of massage and spa services. Guests of the lodge enjoy discounted rates on the spa services. Wiesbaden is a strictly non-smoking facility and we cannot accommodate anybody who uses tobacco products. Pet friendly accommodations are available. ... more less
- Also Known As:
- Wiesbaden Hot Springs Spa And Lodgings
- Wiesbaden Hot Springs Spa & Lodgings Hotel Ouray
- Wiesbaden Hot Springs Ouray