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“Will not stay here again”

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Wiesbaden Hot Springs Spa & Lodgings
Ranked #15 of 15 Hotels in Ouray
Certificate of Excellence
Level Contributor
4 reviews
“Will not stay here again”
Reviewed 17 March 2014

WAY overpriced $167 with tax for a queen room with no amenities -- no little packet of shampoo, no hairdryer -- what places don't have these things anymore, especially a place that wants to be considered upscale? We stayed at an Embassy Suites in San Antonio for the same price but received 5 Star service including a 2-hour managers cocktail party and a full service breakfast buffet. Yes you get to use the vapor caves -- you can last in there about 15 minutes. Yes you have an all natural swimming pool but you better be ready not to socialize with other guests. 3 couples, 6 adults all over age 40+, talking, visiting in the pool at 9:45 p.m. were told to quite down, 'your voices are carrying'. Really? Nope, won't stay here again. Staff was borderline friendly.

  • Stayed March 2014, travelled as a couple
    • Value
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Helpful?
Thank sheri81428
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
wiesbadenhotsprings, Manager at Wiesbaden Hot Springs Spa & Lodgings, responded to this review, 15 June 2014
Dear Sheri81428,

We are sorry to hear that you did not enjoy your stay with us. We do provide complimentary shampoo, conditioner, body lotion and hair dryers to all our guests. They are available at the Front Desk. I hope you can come back and let us redeem ourselves.

Sincerely,
Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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166 reviews from our community

Traveller rating
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    11
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    13
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (40)
Date | Rating
  • English first
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English first
tchrs
Level Contributor
338 reviews
79 hotel reviews
common_n_hotel_reviews_1bd8 155 helpful votes
Reviewed 15 December 2013

The good is the lobby area with its warm wood stove and comfortable seating area. The bad or maybe a just okay is the rooms. At least several of the courtyard rooms have new carpeting and beds. The complaints of bad smells were not evident in the 3 rooms we visited. The rooms are quite small as this is an historic property. Not a good place for lounging around.

The wonderful is the hot springs pool. The pool and vapor cave were both absolutely spotless and absolutely better than those either at the town pool or the other motels. 5 Stars for this! And you can go anytime you want. non guests can simply pay $12 - worth it!

The owners and managers were pleasant and offered the perfect solutions for eating out. They went out of their way to assist.

  • Stayed December 2013, travelled as a couple
    • Value
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Helpful?
2 Thank tchrs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Durango CO
Level Contributor
32 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 1 October 2013

I have stayed here many times and thoroughly enjoy the ambiance...victorian rooms, warm lodge decor,local color, eccentric owner policies,steam cave and hot springs on site...in a word, delightful.
This being said, I had a harrowing experience with their masseuse and will not be getting a massage next time. I don't know if he is a regular employee as it was over a holiday, but it was very unprofessional to say the least.

  • Stayed July 2013, travelled with friends
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Helpful?
1 Thank ElBee E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
wiesbadenhotsprings, Manager at Wiesbaden Hot Springs Spa & Lodgings, responded to this review, 15 June 2014
Dear Elbee,

We regret to hear that you had an unpleasant experience with us. All our therapists are certified and licensed and we take all complaints very seriously. We have contacted you in the past privately about the exact dates of the massage, so we could investigate your complaint and never heard back. Please call us at 970-325-4347 to discuss.

Sincerely,
Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Redstone, Colorado
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 29 September 2013

This hotel is quiet, comfy and most accommodating. The underground hot spring and vapor cave is unusual and intriguing. The outdoor pool is clean, quiet and sunny. We were able to get back-to-back massages by a very skilled masseuse which was incredibly relaxing and therapeutic. Day visitors may pay to visit the springs and caves, but staying there allows unlimited access to all amenities during hours open. Start out in the outdoor pool as early as 6am and watch the sun light up the mountainside. The cave pool is refilled daily, so wait until it refills by 9am. Our room was decorated with nice antiques and had a separate area with a sink and refrigerator which was convenient. The innkeeper and her staff are genuinely interested in their guests and their satisfaction.

Room Tip: We enjoyed staying in a courtyard room repleat with flowers and deer. This requires walking outside...
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  • Stayed September 2013, travelled as a couple
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Helpful?
2 Thank Marion Jean W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chicago, Illinois
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 2 September 2013

I would highly recommend Wiesbaden hot springs and lodging! We had the most fun at this quaint hotel. It felt almost like a bread and breakfast than a hotel. Diane Workan was incredibly helpful, She specifically made more coffee for us, gave us wonderful restaurant recommendations, and was just so sweet and caring. We could tell she would bend over backwards to take care of her guests! We enjoyed our stay so much that we booked an additional night because we did not want to leave. The vaporcave was AMAZING! The first night we went down to the cave, there was nobody in the cave. It felt very private and exclusive and incredibly relaxing! The only complaint we had was the bed. It was quite uncomfortable and needed to be replaced, but I would highly recommend this hotel if you are looking for a nice relaxing stay!

  • Stayed August 2013, travelled as a couple
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Helpful?
2 Thank Lena G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Phoenix, Arizona
Level Contributor
169 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 330 helpful votes
Reviewed 22 August 2013

We shared this 3 bedroom two story house w/ friends while in the San Juans during a 4 wheeling adventure. The house was clean, and spacious. The bathrooms were clean and the water was fine also. My only complaint, was the mattress in the bedroom downstairs, was less than comfy. The garage is off limits( looks to be used for storage), so you need to climb the stairs outside up to the living room entrance, there's no internal entrance. The front door works fine too, just not convenient to walk around to the front to come in.. Can't beat the location either, it's just up the hill from the brewery and all the good stuff on Main Street. The grounds are well kept, and as noted before, the owner Linda is usually on site and more than willing to share the history of the Wiesbaden and how it came to be. And the vapor cave? It's awesome, think what you may, but that water's got something magic in it, you really will feel better after a good soak.

Room Tip: The big house is great for large families or a group of friends.
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  • Stayed July 2013, travelled with family
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Helpful?
3 Thank daniel s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Denver, Colorado
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 17 July 2013

Some people think the Wiesbaden Sucks, but it doesnt. . The Vapor Cave is Impecable. It can really help with Asthsma too. The outdoor pool is cleaned throughly every morning. The desk people are the most friendly people. If you have a problem they will try to fix it as quickly as possable. The owner Linda is the most friendly lady, she will tell you about the history of the Wiesbaden. If you ever come to Ouray, this is the place to go!

Room Tip: The inside rooms are imaculate. Same with outside.
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  • Stayed June 2013, travelled with friends
    • Value
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    • Sleep Quality
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Helpful?
1 Thank Lydia V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Wiesbaden Hot Springs Spa & Lodgings

Property: Wiesbaden Hot Springs Spa & Lodgings
Address: 625 5th St, Sixth Ave. and Fifth St, Ouray, CO 81427
Region: United States > Colorado > Ouray
Amenities:
Beverage Selection Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Spa Suites
Hotel Style:
#8 Romantic Hotel in Ouray
Number of rooms: 20
Official Description (provided by the hotel):
Nested in a quiet residential neighborhood, right in the center of downtown Ouray, the Wiesbaden Hot Springs Spa & Lodgings offers a wide variety of accommodations and features three different all natural continually flowing mineral hot springs on its premises: the famous Vaporcave, the outdoor swimming pool and the Lorelei, a privately enclosed outdoor spa. All our waters are continually flowing pure mineral springs, not altered with any chemicals or additives. All springs are open year around Guests of the Wiesbaden can enjoy unlimited use of the Vaporcave and the outdoor swimming pool at no extra charge. All rooms feature private bath, satellite TV, free WiFi, free local phone calls, spa robes and towels. There is a garden and a shared lounge. The property offers free parking. Wiesbaden features full range of massage and spa services. Guests of the lodge enjoy discounted rates on the spa services. Wiesbaden is a strictly non-smoking facility and we cannot accommodate anybody who uses tobacco products. Pet friendly accommodations are available. ... more   less 
Also Known As:
Wiesbaden Hot Springs Spa & Lodgings Hotel Ouray
Wiesbaden Hot Springs Spa And Lodgings
Wiesbaden Hot Springs Ouray

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