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“A Very Pleasant Surprise”

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Twin Peaks Lodge & Hot Springs
Ranked #13 of 15 Hotels in Ouray
Reviewed 26 July 2014

Most of the other hotels in town were booked when I arrived, but it turned out that I still got one of the best. The room was clean, attractive, and comfortable. The hotel grounds are also nice, including the pool and hot springs pools. Breakfast included made-to-order omlettes. I ordered room service from the hotel restaurant and found that to be good, too.

The only problem I can see is that they do not allow check-ins before 3:00, and the office is closed until that time. I can't imagine that is convenient for most travelers.

  • Stayed: July 2014, travelled solo
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank HereAndThere79
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Managment12, Guest Relations Manager at Twin Peaks Lodge & Hot Springs, responded to this reviewResponded 29 July 2014

Hi HereAndThere79!
Thanks for leaving an awesome review! I did want to point out that our lobby is open at 8:00 Am everyday and there is always a way to get a hold of someone. We use a phone line in the lobby and put a sign next to it that says to "dial 100 for assistance". We are needed by guests, staff, and many tasks that require us to leave the front desk. We are able to complete these with the help of the 100 phone. What also may have struck some confusion is the sign that also says "check in today will be 3:00 pm". We need this sign to solidify what time our check in is, as well as quickly answer a very common question by arriving guests if we are not in the office. Now that we have cleared that up we hope you no longer have an issue and look forward to giving you another great experience.
Best Wishes,
Tim W
GRM
Twin Peaks Lodge

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257 - 263 of 644 reviews

Reviewed 26 July 2014

Booking online discount is great. Nice having hot springs pools open 24/7. Food is outstanding and plentiful. Rooms are modern and nicely appointed. Staff are friendly. Very happy with our stay. Looking forward to returning in the future.

  • Stayed: July 2014
    • Value
    • Location
    • Rooms
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1  Thank luvsco
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Managment12, Guest Relations Manager at Twin Peaks Lodge & Hot Springs, responded to this reviewResponded 29 July 2014

Hello Luvsco,
Thank you for such a positive review. Everyone here was happy to hear this news. Please come see us again anytime!
Best Regards,
Tim W.
Twin Peaks Lodge

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 July 2014

This year our experience at Twin Peaks for the week was a much better experience than our stay last year. There are some areas they need to improve, but overall, the motel is clean, comfortable, and pretty accommodating. They provided a very good experience for the kids with the pool and outdoor movie on Friday night. This was a really nice experience and we will try it again when we come this way.

Room Tip: We had 7 in our party and the 1st night had to stay in a combined room with 1 bathroom, really cramp...
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  • Stayed: July 2014, travelled with family
    • Value
    • Rooms
    • Service
Thank Texanbybirth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 July 2014

I really liked this hotel. Well priced (not cheap, but very fair), clean rooms, nice linens, great hot springs fed mineral swimming pool, nice tiki bar, nice staff (mostly). Ouray is a great town and scenery is a dream... so it also wins on location, location, location. This is just a quick walk to downtown.

One negative drawback is that every written message throughout the hotel, on signs, in the room, in the lobby, are all written in a very negative, scold, bitter, negative, angry school teacher style. Tourist properties can be overrun with rude and thoughtless guests, and YES, reminders need to be given here and there. The tone should not be offensive to the majority of us who are happy to work with our hosts. Shift the tone in each message and all will find greater pleasure in the visit.

The other negative drawback is the breakfast service. The breakfast room is laid out in the least efficient manner possible for serving food (scattered locations), misplaced items, requirement to cut into those waiting in line, etc. Omelets are made to order (don't forget to tip the chef, she's working very hard and does a great job). Breakfast service should begin earlier in the day. Management needs to pay the extra $10/hour per day and get breakfast started sooner.

Do the above comprise reasons to skip this place? NO. They are encouragement to management to improve. This is a great value, overall.

Oh.. I forgot to mention the deer outside the back bathroom window... very nice.

  • Stayed: June 2014, travelled with family
    • Location
    • Rooms
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4  Thank HornsAndTail
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 July 2014

Landed in Ouray when Hiway shut down due to Rock Slide and this was one of the best highlights of our Colorada Trip. Beautiful little town set in the valley of the Mountains and this Lodge had some of the most comfortable beds we slept in. The Natural Hot Springs was the Ultimate relaxation after being on motorcycles. Then the included breakfast was amazing. Chef prepared omelets of choice as well as fresh fruit, juices, waffles, etc. We would go back in a heartbeat. Be careful to leave any food outside, the bears show up at night and raid the trashcans.

  • Stayed: June 2014, travelled as a couple
    • Value
    • Sleep Quality
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Thank Okiememe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 July 2014

Spent 4 nights at the hotel. The final night there our room hadn't been serviced (trash taken out or dirty towels replaced). A phone call to the office said someone would be over with towels. That never happened. After walking over to the office to get some clean towels, we were told that they would have to get some out of another building and would bring them over. That never happened. Slept in a room smelling of garbage and used wet, dirty towels for the third and fourth time.

  • Stayed: July 2014, travelled with family
    • Value
    • Cleanliness
    • Service
5  Thank Chris W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Managment12, Guest Relations Manager at Twin Peaks Lodge & Hot Springs, responded to this reviewResponded 29 July 2014

Hello Chris W!
We are sorry to hear of the incident you explained. We can apologize and take responsibility. Most likely the confusion of our staff was directly related to the speed of the FJ Summit. With over 700 people, we fed 2100 dinners in 3 days, and worked around the clock to make the FJ guests feel as comfortable as possible. We set up tents and tables, booths, events, and we kept our restaurant open. We also dismantled the Event. We can assure you and future guests that we don't deserve a one out of five from this issue. Our staff had the best intentions but wasn't able to follow through for one out of seven hundred people. It is not okay to accept a margin of error but truthfully we are all human.
Best,
Tim W.
GRM
Twin Peaks Lodge

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Reviewed 22 July 2014 via mobile

We visited here during the FJ Summit 2014, the rooms were clean and views amazing. However, the breakfast doesn't start until 7, which was always late to open. The breakfast should be opened by 630 the latest, especially with the summit headquarters held at Twin Peaks and most trails start by 7. A lot of people were complaining about not getting breakfast. The "chef" was wiping her nose while fixing omelets, not sanitary. They were hard workers at this hotel. Everyone was friendly too. Just a few suggestions about opening breakfast earlier and tell the chef not to wipe nose while cooking. Hot Springs were amazing too! Would come back to Ouray but may consider staying elsewhere.

Stayed: July 2014
Thank Crissi K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Twin Peaks Lodge & Hot Springs

Address: 125 Third Avenue, PO Box 955, Ouray, CO 81427
Region: United States > Colorado > Ouray
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Airport Transportation
Hotel Style:
#8 Family Hotel in Ouray
Price Range: £91 - £102 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Twin Peaks Lodge & Hot Springs 3.5*
Number of rooms: 53
Official Description (provided by the hotel):
This lodge is one of a kind. Offering mountain view rooms and breath taking scenes to ensure the perfect picture backdrop. We are located Next to the Million Dollar Highway(hwy 550)one block off Main St. Perfect quiet location away from the hustle and bustle of the city. All of our pools are Natural Mineral Hot Springs. Only a short walk from your room are savings. Continuing with, the Full Hot Breakfast. Our Chef will prepare you a vegetarian omelet full of your favorites. Not to mention, a make-your-own waffle station with hot maple syrup and canned whipped cream! You can look forward to Eggs, Bacon, Biscuits & Gravy, fresh fruit, and assorted hot and cold cereals. There's so much more than can be written here. You'll just have to see for yourself. Join us for a get away you will not forget. ... more   less 
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Also Known As:
Best Western Plus Twin Peaks Lodge & Hot Springs Hotel Ouray
Best Western Plus Twin Peaks Lodge And Hot Springs
Best Western Ouray
Ouray Best Western

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