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“Always Comfy Here”

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Twin Peaks Lodge & Hot Springs
Ranked #14 of 15 Hotels in Ouray
Reviewed 6 August 2014

Like other viewers, we are return customers here. Perfect plain lodgings. Clean comfy rooms. They have very well kept grounds, beautiful pool. And the view...I honestly don't think there is a bad view in Ouray...Twin Peaks is no exception. The staff is charming and helpful. I think the breakfast room could do with some managerial reorganisation, and I wish they would put the towels on the rack next to the shower instead of in cute shapes on the bed. It's a bummer when you forget to take your towel into the bathroom:/ But we will continue to come here. Love it!

Stayed: July 2014, travelled as a couple
1  Thank LinusAdvice
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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240 - 246 of 635 reviews

Reviewed 4 August 2014

We have stayed with them for several years, usually about a week at a time. Quality beds, clean rooms, wonderful food in the best spot on earth. It does not get any better.
We look forward to our stay with them year after year.

Room Tip: All we have had have been great.
  • Stayed: July 2014, travelled with family
    • Value
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Thank Gary T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 August 2014 via mobile

Twin Peaks is a friendly, clean atmosphere with plenty of parking and great jeep rental. The omelet chef is the best! She not only made great omelets, she would greet me with my name and a smile. The pools are clean and fun for all. If you are looking for an affordable and great place to stay in Ouray, CO then Twin Peaks is the place to stay!

  • Stayed: July 2014
    • Value
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    • Rooms
    • Cleanliness
    • Service
1  Thank Shane M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 July 2014

The rooms were large, had updated TV, refrigerator, separate sink area from bathroom. The bed was the most comfortable bed I have ever slept in. There are 3 warm mineral pools with towels supplied. Staff was very friendly. Had dinner in the Tiki Bar in the outside patio which was fun. Breakfast (included with stay) was the ultimate with everything to choose from that you could imagine and very delicious. You are within walking distance to town and the views are like being in Switzerland.

Room Tip: Second floor overlooking the mineral pools
  • Stayed: July 2014, travelled with friends
    • Location
    • Rooms
    • Service
Thank Bonnie33310
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 July 2014

Nice accommodations.... the pool and the hot springs were very relaxing. The highlight of this place would be the daily breakfast with Chef Carrole serving up made to order omelets. They were simply amazing. Thanks again Chef!

Stayed: July 2014, travelled with friends
2  Thank Larry B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 July 2014

Very clean, super friendly staff. Nice rooms, a bit tight but updated and clean. No microwaves in rooms though which would've been nice. Very convenient having a restaurant and outside bar at this hotel. 3 hot springs pools which are open 24/7

Room Tip: stayed in a double queen room as that's all was available
  • Stayed: July 2014, travelled as a couple
    • Value
    • Rooms
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Thank Doreen L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Managment12, Guest Relations Manager at Twin Peaks Lodge & Hot Springs, responded to this reviewResponded 29 July 2014

Hello Doreen!
Thank you for leaving us such a nice review. I did want to point out we have a 24 hour microwave available for guest use in case a future guests should read this. We look forward to your return!
Best Regards,
Tim W.
GRM
Twin Peaks Lodge

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 July 2014

Stayed here again, for the 6th time, over 30 years. The room we had was clean, and they are pet friendly (we travel with our dog, who is quiet and well-behaved). My only suggestion is to put guests with pets in rooms that don't have white bedding. I know that's the new hotel trend, but not logical in pet rooms.

The handout that we were given about pets in rooms was a bit "unfriendly" and threatening: if dog hair is found on bedding, you'll pay an extra $20 on top of the extra fee you pay for the pet room itself. That felt excessive. As well, the statement on the handout that we were staying in one of the last pet friendly hotels was also untrue: more and more hotels are catering to guests who travel with their pets, not less hotels.

The breakfast room needs to be bigger, or perhaps less 4 person tables and more 2 person tables; it was so crowded in there at 8:30 a.m. that people were going outside, okay when it's dry and warm, but not so during a rainy morning or a wet night the night before.

The maid was knocking on our door at 8:15 a.m. the morning we were checking out, which felt a bit premature, even by maid standards.

Otherwise, enjoyed the place as always.

  • Stayed: July 2014, travelled as a couple
    • Value
    • Rooms
    • Service
1  Thank Noazchica
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Managment12, Guest Relations Manager at Twin Peaks Lodge & Hot Springs, responded to this reviewResponded 29 July 2014

Hi Noazchica!
Thank you for leaving a long and detailed review. We are glad to hear we can offer consistency over such a time frame. I do apologize for some of the inconvenience caused by the wording in our pet agreement. We have found that any less than what is listed is not enough to help keep enacted the policies we try to explain to guests. We have made it a point not to put too many signs around the property that reflect negative wording. There are some, but not nearly as many as we would like to put up. Unfortunately, some guests of our lodge can be disrespectful and they are the reason we require very little signage. Specifically for pets, we ask that our guests do not allow their pets to sleep in the bed. It is very difficult to remove pet hair from the sheets as well as it can spread in the washer. Listed in the same section you mentioned it says that if you need your pet to sleep in your bed we can provided extra sheeting. We just discourage this action. As for your statement about more hotels accepting dogs. This statement is specifically meant for us here in Ouray. There are very few facilities that still accept pets and we are one.That is all we were trying to imply. Also, When guests arrive it is a very common occurrence to lose track of our time zone. Our housekeepers do not come into work until 8:30AM as well as, they have to stock their closets and get their supplies before they knock on guests doors. The time difference may have been a factor in the "early" knocking. If not, be assured that we have already spoken to the staff about what is an appropriate time to knock. I hope this further information helps to explain our reasoning and actions. We look forward to your next stay wit us!
Best Wishes,
Tim W.
GRM
Twin Peaks

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Additional Information about Twin Peaks Lodge & Hot Springs

Address: 125 Third Avenue, PO Box 955, Ouray, CO 81427
Region: United States > Colorado > Ouray
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Airport Transportation
Hotel Style:
#8 Family Hotel in Ouray
Price Range: £91 - £167 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Twin Peaks Lodge & Hot Springs 3.5*
Number of rooms: 53
Official Description (provided by the hotel):
This lodge is one of a kind. Offering mountain view rooms and breath taking scenes to ensure the perfect picture backdrop. We are located Next to the Million Dollar Highway(hwy 550)one block off Main St. Perfect quiet location away from the hustle and bustle of the city. All of our pools are Natural Mineral Hot Springs. Only a short walk from your room are savings. Continuing with, the Full Hot Breakfast. Our Chef will prepare you a vegetarian omelet full of your favorites. Not to mention, a make-your-own waffle station with hot maple syrup and canned whipped cream! You can look forward to Eggs, Bacon, Biscuits & Gravy, fresh fruit, and assorted hot and cold cereals. There's so much more than can be written here. You'll just have to see for yourself. Join us for a get away you will not forget. ... more   less 
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Also Known As:
Best Western Plus Twin Peaks Lodge And Hot Springs
Best Western Plus Twin Peaks Lodge & Hot Springs Hotel Ouray
Best Western Ouray
Ouray Best Western

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