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“Disappointing but we made it work. ”
2 of 5 bubbles Review of Wyndham Pagosa

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Wyndham Pagosa
Ranked #3 of 15 Hotels in Pagosa Springs
GreenLeadersSilver level
Fayetteville, Arkansas
Level Contributor
220 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 90 helpful votes
“Disappointing but we made it work. ”
2 of 5 bubbles Reviewed 22 June 2014 via mobile

Wyndham is usually much better than this. We are a family of 6 and we used up a week of time share here. We love the town and the activities but the lodging was pretty poor.
We were placed in the Masters place which is 2 miles from the office and the rec center. On the lake which was pretty but so far away from where we needed to be. Our door did not lock but maintenance was quick to come out and fix it. The worst part was the bed. It was absolutely the hardest bed we've EVER slept in. Therefore we didn't get much sleep. A week of it and we were so sore we could barely drive home.

It was mostly clean but it definitely hadn't had a terminal cleaning in a very long time. Lots of cob webs and visible dirt in the corners and around the furniture. There was almost zero water pressure which really sucked but it the water was very hot. The window screens were full of homes and tears. The AC did not work at all and there are no ceiling fans to help move the air.

Overall disappointing when you save and plan all year long to take a family vacation and get stuck in such poor conditions. Like I said... Not typical of our previous stays elsewhere. Pagosa is awesome and the activities we did were fantastic... Just look for our reviews under activities here.

Stayed June 2014, travelled with family
Helpful?
3 Thank NWA_RHightower
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tyler W, Manager at Wyndham Pagosa, responded to this review, 24 June 2014
I am very sorry to hear of your experience and that the location and general cleanliness did not meet your expectation for your vacation time here in Pagosa Springs. We are certainly aware that there is a certain level of satisfaction expected when staying at our properties and we faield to deliver on your expectation.

Please rest assured that we will have our housekeeping management address these concerns moving forward to avoid any future occurrences of this nature and I am very appreciative of your time and constrcutive feedback.

If you plan on returning to Pagosa Springs in the future please feel free to reach out to me and I will personally attend to your booking and accommodations.

Best regrads,
TW
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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589 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (163)
Date | Rating
  • Dutch first
  • English first
  • Portuguese first
  • Any
English first
Bowling Green, Kentucky
Level Contributor
31 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed 20 June 2014

Our "home" was spotless, and quite comfortable. We use the main suite and the adjoining apartment both, and felt like we were in a palace. Found the attached HOT TUB and put it to great use. Helped relax us after driving so much. A bit complicated to find the unit from the check-in, but was given a good set of directions. If we had more time, this would be a fantastic place to stay for several days. Wyndham is so worth the money because of places like this!

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Patrick T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New Mexico
Level Contributor
232 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 129 helpful votes
3 of 5 bubbles Reviewed 19 June 2014

The good:
Great location, great views, outstanding recreation center, close to grocery store, restaurants and coffee shops.

We stayed in a very nice two bedroom lock-off unit in the Peregrine section that sleeps eight. Both units had full kitchens and the "A" unit had a large dining room table that sat eight. The units shared a large indoor spa with the units next door. The units also had Murphy beds which are nicer than sleeper sofas.

The very bad:
Housekeeping Day 1 - The two of us checked in late Sunday and the remaining six were set to arrive the next day. We went to the unit and did a quick check and found only six sets of bath towels instead of the eight we required. So we decided to wait till morning to request the missing towels.

Housekeeping Day 2 - Early the next morning we went by the main desk on our way to Pagosa Springs and told them the situation and requested the additional towels be delivered by 2 pm. The rest of our family arrived later that morning and 2 pm came and went with no towels. I called Guest Services at 4 pm but never got a live person to answer the phone and left a voice mail that was never returned. My spouse again went to the front desk while she was in the area to register our displeasure.

While cleaning up after dinner we found there were no dish towels or dish cloths, so we made another call the Guest Services to update what we found missing. At 10 pm dish towels arrived.

At 11 pm it was time to set up the two Murphy beds. But between the two bedding kits there was only enough linens to make up ONE of the Murphy beds. We made yet another unhappy call to Guest Services.

Housekeeping Day 3 - Around midday all the missing linens finally showed up.

We found out that the Recreation Center also suffers from a shortage of towels.

If it wasn't for the housekeeping fowl ups I would have rated this property at least a 4 if not a 5.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank SWVagabond
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Phoenix, Arizona
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed 19 June 2014

This was my second time staying at the Wyndham in Pagosa (June 2014 & October 2013). The first time was a hunting trip and we used the resort very little except as a warm bed to sleep in at night. I enjoyed the trip so much I came back with my wife, my three kids (9, 6, 2) my neice and nephew (11 and 9), and both my parents.

The resort was well kept and nice (beds extremely uncomfortable), but what sets this resort apart is all the things to do with kids. We had a tv in the room, but I do not remember it every being turned on. We usually take a vacation with the kids during the summer, and this is now their favorite place to go as well as mine. They are begging if we can go back next summer, even choosing it over other choices of theme parks in California.

Between riding bikes around the resort, playing goofy golf on grounds, playing near the lakes with the geese, or fishing, their was always something for the kids to do.

Loved it and can't wait to go back next year.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank JamesW7967
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Urbandale, Iowa
Level Contributor
123 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
5 of 5 bubbles Reviewed 17 June 2014

We stayed here the last of May and it was wonderful. The weather was great, the kitchen was fully equipped, and there were activities for everyone. We stayed in a one bedroom unit and it had a hot tub right behind us. We checked in with the greatest of ease. We had a pitcher in the unit that leaked and when I called housekeeping they had it replaced within minutes. Everyone was very nice and it made our trip very enjoyable. I'd go back again.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Cammy456
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 bubbles Reviewed 16 June 2014

We stayed here recently and overall it was a nice place to stay. We were in the Eagles loft area so we had a whole house to ourselves. It is dated for sure, old ski lodge type feel, but it was a decent place to hang out. We had a view of the lake from the master bedroom balcony (there was 2 balconies) so that was nice.

PROS:
Large space, sleeps 8...2 bedrooms and a loft w/ 2 queen beds
view of lake
not too far from activites
miniature golf on-site....simple but fun
spa in basement (we didn't use it and it's really dated but would be nice in the winter)
Service was awesome; everyone was friendly and helpful

CONS:
outdated
could be cleaner-there were cobwebs, part of the floor wasn't vacuumed and the dishwasher had chocolate or something down it

If I were to go back to Pagosa Springs I could see staying here again.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Csbwright
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kansas
Level Contributor
55 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
5 of 5 bubbles Reviewed 3 June 2014

We spent Memorial Day weekend 2014 at Wyndham Pagosa in a 3-bedroom unit. Check in was a bit hectic, but it was a holiday weekend and we arrived right at the beginning of check-in time. We had no issue with our reservation as we received the correct size unit and our unit was ready on time. We did not care for that we then had to go to the concierge in order to get our parking pass. After driving 12 1/2 hours, we really just wanted to get to our room so did not appreciate having to go stand in another line to finish our check-in.

The concierge that waited on us was worthless. She provided us with very little information and none of which was helpful - other than our parking pass. The real purpose of the concierge desk here at Pagosa is to try to get you attend their "workshop". Considering our weekend was already completely full, that was not happening. She did at least accept "no" as a firm "no" and did not push. We thought that we would at least be able to get our discounted tickets to The Springs while at the concierge's, but oh no - that is at the Activity Center, which is in another building in another area. (Do they not know what the purpse of a concierge is?)

Once we got pass the whole check-in procedure though, everything was awesome. We loved our 3-bedroom unit. There was not a thing that we did not like. It was spacious, clean, and everything was in perfect working order. We had a nice balcony with a view right on the lake and could see the mountains as well.

There is so much to see and do in the area and it is also the perfect place just to relax and unwind. You can easily do as little or as much as you like. Before leaving, we had already decided that we will be back for an entire week and really looking forward to it!

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Tammy S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Wyndham Pagosa

Property: Wyndham Pagosa
Address: 42 Pinion Causeway, Pagosa Springs, CO 81147 (Formerly Fairfield Pagosa Resort)
Phone Number:
Region: United States > Colorado > Pagosa Springs
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Spa Swimming Pool Wheelchair access
Hotel Style:
#2 Green Hotel in Pagosa Springs
Price Range (Based on Average Rates): £
Hotel Class:3 star — Wyndham Pagosa 3*
Number of rooms: 475
Reservation Options:
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Also Known As:
Wyndham Pagosa Hotel Pagosa Springs
Wyndham Hotel Pagosa Springs
Wyndham Pagosa Springs
Pagosa Springs Wyndham
Wyndham Pagosa Pagosa Springs, Colorado

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