The accommodations shown on their website showed very contemporary and updated furnishings. We made our reservation over a month prior to our stay and requested an upper unit facing the lake and agreed to accept the two bedroom unit, even though we only needed one bedroom but we were willing to pay more for the accommadtions we desired. We stated that in our online reservation. We booked for three night. We got a confirmation for two nights and another confirmation for one night. I phoned to correct this error an stressed my initial request.
When we arrived, we were given the choice of two very seedy units, neither one even closely resembling what we thought we booked. After speaking to the manager about our unhappiness, they made some changes and accommodated us in a two bedroom unit on the ground floor ... not facing the lake ... but the furnishings were closer to the website photos. The beds and bedding were less than desirable ... but clean. The televisions were old ... but working. We were not aware that the units did not include housekeeping but that worked out OK. More updated beds and bedding ... in the recently renovated unit that we stayed in .. would have made our stay more accepting.
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- Also Known As:
- Wyndham Pagosa Hotel Pagosa Springs
- Wyndham Hotel Pagosa Springs
- Wyndham Pagosa Springs
- Pagosa Springs Wyndham
- Wyndham Pagosa Pagosa Springs, Colorado