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“They are pullling down a big price.”

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The Springs Resort & Spa
Ranked #2 of 15 Hotels in Pagosa Springs
Certificate of Excellence
GreenLeadersPlatinum level
Albuquerque, New Mexico
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“They are pullling down a big price.”
4 of 5 bubbles Reviewed 3 January 2014

It is now over $200.00 per night (with tax) for the very smallest rooms in the original building. (two double beds). Yes, the soaking is unique but that is getting up there in terms of what you get, accomodations wise, for the amount you pay. Long ago I bid farewell to the expensive spa services and I get my massage about 2 minutes away (walking) in town for a great price!

  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
1 Thank Ann L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SpringsMgmt, Public Relations Manager at The Springs Resort & Spa, responded to this review, 18 February 2014
We'd like to thank you for taking the time to review your stay! We're glad you enjoyed the therapeutic mineral water at The Springs Resort & Spa. We strive to be competitive to comparable natural hot spring resorts and offer our guests additional perks, such as the complimentary access to our VIP pools, as well as robes, towels, bathhouse lockers (if needed) and a 24-hour beverage bar. Additionally, we encourage our guests to soak on both their arrival and departure days (2 full days) a $212 value! We'd like to thank you for your feedback and we hope you consider joining us again!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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3,066 reviews from our community

Traveller rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (209)
Date | Rating
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English first
League City, Texas
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed 2 January 2014

Watch Your Stuff No Security and Phones and Personal Items were being stolen!!! rooms in main hotel need new Beds and furniture and very dated!! and for the price $$$$$$ should be top Quality. we have been going now for 9 years and have seen a decline in Quality of service so sad because it is such a nice place.. employees did not care to sand areas with Ice that had been told by several people until a elderly Lady fell and hit her head BAD!!!

  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
1 Thank sunshine72299
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SpringsMgmt, Public Relations Manager at The Springs Resort & Spa, responded to this review, 18 February 2014
We are sorry to hear about your less than excellent experience at The Springs Resort & Spa and would like to address your concerns. We do have security on our busier weekends, but we cannot be held responsible for everyone's personal items. The Hotel furniture was purchased new when the hotel was built in 2009 and it is replaced when the years of use cause the need. We routinely salt and gravel the walkways throughout the pool areas and site property. We ask our staff to check the conditions frequently and request they remind our visitors to use caution when moving from pool to pool. We have a photo posted of the current cautionary signs throughout the property, and are currently working on a project for new 'icy conditions' signage. Thank you for giving us the opportunity to correct our mistakes and make every future experience excellent!
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Lakewood, Colorado
Level Contributor
16 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed 2 January 2014

We visit several times per year, we were here 3 nights with two rooms this time. As always, the rooms were good, the tubs were awesome and the front desk was hit and miss. On checkout, the concierge had to help the clerk as we were club members and our bill needed some adjustment. As ever, i would really suggest that the result focus on their front desk staff because that is the only negative that i run into time after time.

  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Cleanliness
Helpful?
3 Thank Denise T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SpringsMgmt, Public Relations Manager at The Springs Resort & Spa, responded to this review, 15 January 2014
Thank you for taking the time to review your stay at our family owned resort hotel! It is of utmost importance to The Springs Resort & Spa to make every stay a positive experience for all of our guests. We'd like to thank you for your feedback and we hope you consider joining us again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Tustin
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed 2 January 2014

We came to Pagosa for the natural spring, and the Resort is the only one having direct access to it. We paid $219 per night to stay in a " motel" type of room without breakfast. My husband was upset. Spring is good though, although the temp. mark is not so clear.

  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
1 Thank Angela@ Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SpringsMgmt, Public Relations Manager at The Springs Resort & Spa, responded to this review, 18 February 2014
We are sorry to hear about your less than excellent experience at The Springs Resort & Spa. It means a lot to the owners and management to have feedback on the areas where we can improve our accommodations and service. We strive to be competitive to comparable natural hot spring resorts and offer our guests additional perks, such as the complimentary access to our VIP pools you mentioned, as well as robes, towels, bathhouse lockers (if needed) and a 24-hour beverage bar. Additionally, we encourage our guests to soak on both their arrival and departure days (2 full days) a $212 value! Our staff measures each pool for temperature regularly throughout the day and it is posted on each pool's sign, as well as on a property map inside the Bath House and Hotel Lobbies. We'd like to thank you for your feedback and we hope you consider joining us again!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Highlands Ranch
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 1 January 2014

I love everything about the Springs Resort. We've been several times and it never disappoints! The staff is friendly and attentive. The extra amenities like the Hot Coco machine are very appreciated. It's hard to improve upon the experience here!

  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
1 Thank Glenn H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SpringsMgmt, Public Relations Manager at The Springs Resort & Spa, responded to this review, 10 January 2014
Thank you for your glowing review of our family-owned resort hotel. It is of utmost importance to The Springs Resort & Spa to make every stay a positive experience for all of our guests. We hope to see you again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
United States
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 31 December 2013

I have stayed at The Springs Resort twice, both times were wonderful. Friendly staff, comfortable beds, very nice/clean room, located near several restaurants. We stayed in a family suite, which was a little expensive but the rooms were VERY nice, spacious and located very close to the entrance of the pools. We had an issue with one of the TV's, the staff was there to fix it within a couple of minutes. I was in need of a pain reliever that evening and called the front desk. She was at my room with samples they had in less than 2 minutes and asked if there was anything else she could help us with. The staff at the bar in the hot springs pools area was getting ready to close, but went ahead and happily made us drinks anyway, even though they had cleaned up for the night.

  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
1 Thank Chandra P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SpringsMgmt, Public Relations Manager at The Springs Resort & Spa, responded to this review, 10 January 2014
It is of utmost importance to The Springs Resort & Spa to make every stay a positive experience for all of our guests. Thank you for your glowing review of our family-owned resort hotel and we hope you consider joining us again!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Spring
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 30 December 2013

Nice place to soak and relax in the Rocky Mountains. Staff is friendly and helpful. The lower cost unit I stayed in was older and fairly basic. There are newer, more expensive and probably much nicer units available.

  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
1 Thank Scott S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SpringsMgmt, Public Relations Manager at The Springs Resort & Spa, responded to this review, 10 January 2014
Thank you for taking the time to review your stay! We're glad you enjoyed the therapeutic mineral water at The Springs Resort. We'd like to thank you for your feedback and we hope you consider joining us again soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Springs Resort & Spa

Property: The Springs Resort & Spa
Address: 165 Hot Springs Blvd., Pagosa Springs, CO 81147
Region: United States > Colorado > Pagosa Springs
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Spa Suites Swimming Pool Airport Transportation
Hotel Style:
#1 Green Hotel in Pagosa Springs
#1 Romantic Hotel in Pagosa Springs
Price Range (Based on Average Rates): ££
Hotel Class:4 star — The Springs Resort & Spa 4*
Number of rooms: 79
Official Description (provided by the hotel):
A family-friendly hot springs resort in the heart of Pagosa Springs Colorado. Offering 23 individual soaking pools of varying temperatures terraced along the banks of the beautiful San Juan River. 100% naturally therapeutic mineral water. All our pools are fed by the Guinness record holder for the World's Deepest Geothermal Hot Spring. Included are a swimming pool, wading pool, waterfall and jetted tubs.  The Springs has various room types for our overnight guests, options range from budget to luxury lodging. Photos of each room type from Classic and Deluxe, to our Mountain and Signature Suites are available on our website. Rooms are a great value as they include many additional perks such as 24-hour access to the hot springs, Platinum passes for 2 days (arrival and departure day until 6,) complimentary access to our 5 Relaxation Terrace (18+) soaking tubs, upgraded towels, and plush robes. ... more   less 
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Also Known As:
The Springs Hotel Pagosa Springs
Springs Hotel Pagosa
Springs Pagosa
The Springs Resort & Spa Pagosa Springs, Colorado

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