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“New bedding needed, along with a working laundry room.”
Review of Quality Inn

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Quality Inn
Ranked #9 of 14 Hotels in Pagosa Springs
Reviewed 22 March 2013

We stayed here for 4 nights. I inquired about the "out of order" notes all over the laundry facility. There was never an explanation given for the laundry being out of order.

The bed skirts were filthy and literally falling off of the bed. They were mauve and the duvets were red and black. Not very attractive to say the least.

  • Stayed: March 2013
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Thank luckytxn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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198 - 204 of 363 reviews

Reviewed 18 February 2013

The staff was pleasant and cooperative. The heater in our room made so much noise that we had to turn it off and then wake up and turn it on when we got cold. The bathroom fan did not work. The hotel odor lets you know they allow smokers. The continental breakfast very skimpy.

Room Tip: Close to the Springs and much cheaper than the Springs hotel. Request a room in main building so yo...
  • Stayed: February 2013, travelled with family
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Thank R L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 February 2013

My wife and I have stayed at this motel a few times. The big reason we stay here is it's across the hot springs and sentimental value to the town. Every time we have stayed, the hotel staff was very helpful and kind. This last stay (2/12/13) was no exception. Very friendly and did what he could to get us the room we wanted.

We stayed in the King Deluxe room. My wife was thrilled about the pillows and the room was spacious.

The motel itself is clean and decent, although don't expect a higher class hotel. It's not fancy, but it is comfortable.

Room Tip: We've stayed in a few variations. I recommend the King Deluxe.
  • Stayed: February 2013, travelled as a couple
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Thank David13C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 February 2013

The lodge is beautiful, and the staff was very welcoming. I would be awesome if the restaurant and bar hours could be extended, as both provided a wonderful experience. My overall stay was very enjoyable and relaxing.

  • Stayed: January 2013
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Thank angelerica777
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 January 2013

After reading some negative reviews, I was skeptical when booking a room here, however I was impressed. Upon arrival, an employee named Christina greeted me. She was professional, fast, friendly and well-informed. I was able to check in a little early. My room was clean and had the basics. Wi-Fi was fast and free, the beds were soft and comfortable, location was perfect, and the 3.99 upgrade breakfast was a great deal with great service. The front desk also provided us with towels for the Springs. I will stay here again and recommend this place to my family and friends. This is not a first class resort, but it had everything and more that I would expect from a value level hotel.

  • Stayed: January 2013, travelled as a couple
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Thank Frank M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 January 2013

Wasn't for sure about this place especially after learning they were no longer affiliated with BestWestern. Checked in under a very reasonable rate fit the middle of January and ski season ($68). No this place is nothing fancy but when you're skiing all day and hitting the springs or the sights at night then all you're doing is sleeping there. To which they have clean comfortable rooms with soft beds and cable TV. The springs are directly across the street and a couple of Restauraunts are only a block or two away.

  • Stayed: January 2013
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Thank Joeboo1_99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 January 2013

Stayed for three nights over the holidays. Admitteldy, the town seemed to be at full capacity, but Oak Ridge was overwhelmed. When we booked, we were told we could stay in one room for the first two nights, then would moved to a second room for night three. The room was spartan, to say the least,; getting an extra pillow to augment the wafer-thin thing they gave us was a chore. And the supposedly-seamless move to the other room literally left us waiting in the lobby for over an hour, our bags heaped in their back office. Oh, the "continental breakfast" was the worst I've ever seen--watery coffee, instant oatmeal, cheerios. Hot tub fits maybe four people. Would definitely advise NOT staying there.

  • Stayed: December 2012, travelled with family
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Thank John R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jlinneus, General Manager at Quality Inn, responded to this reviewResponded 24 January 2013

Dear Sir:

First and foremost, please allow me to apologize for the fact that you felt your stay with us was not up to par.

The holidays, (as you noted), can be a crazy time for our little town, and we do our very best to accomodate guests that book late or last minute. Unfortunately, when we do have to have a guest move during their stay, and everyone is trying to get up on the mountain, the best we can do is store your items behond our front desk to give the housekeeping staff the needed time to get the room clean for you from the guest prior. Again, we do try our hardest to accomodate the needs of all of our guests to the best of our abilities, and regret when we fail to do so.

As far as breakfast is concerned, we do offer what is called a basic continental breakfast which is more than any other hotel in our area offers. In addition, we offer 2 different full hot breakfast options for only $3.99 to our guests which is a better breakfast price then any other restaurant in town. We also have a full menu with extremely competitive prices as well. We again, do our very best to offer all of our guests the best ammenities and value for the price, and again, regret when we have a guest unhappy with our efforts.

I do hope you will give us a shot again, I believe you will find a much different experience.

Thank you,
Shanah Schaffer, General manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Quality Inn

Address: 158 Hot Springs Blvd., Pagosa Springs, CO 81147-1200 (Formerly Oak Ridge Lodge)
Phone Number:
Region: United States > Colorado > Pagosa Springs
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #9 of 14 Hotels in Pagosa Springs
Price Range: £73 - £127 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Quality Inn 2.5*
Number of rooms: 76
Official Description (provided by the hotel):
Newly Renovated, Full service hotel with great amenities. Historic Downtown location next to the deepest hot springs in the world. Free Hot Breakfast w/ cook to order omelette station, Free Wi fi, Indoor salt water swimming pool. Children under 12 stay free. Pets allowed in designated areas. ... more   less 
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Also Known As:
Oak Ridge Hotel Pagosa Springs
Oak Ridge Pagosa Springs
Quality Inn Pagosa Springs, Colorado

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