We always stayed at this hotel. About 4-6 times a year. Now we will have to find a new "home".
The breakfast was better, but the rude lady on May 5 in the morning at the front desk killed it for us to come back. I have to say the customer service is a must and this place hired an aweful, unfriendly person. We needed a late check out, about 30 minutes and she gave no reasons for her " NO", simple "NO". She demanded a proof of our service dog, and the puppy is quiet and friendly, small Pomeranian. To demand a proof without a reason is illegal. My husband was upset and humiliated.
We never requested the room cleaned, brought our own soap and shampoo, theirs is made in China! It was still OK with us, we went there almost like to visit the family. The rooms are not very clean, the TV remote was broken. We ignored all of that but the rudness and the feeling of being kicked out in the end while the hotel was empty(, we were almost the only ones there), absolutely ruined the taste of this place.
The owner should train his personel to have basic customer service. Smile, ask how the stay was, etc., not sour face, rude reply, acting like she is soooo bothered and did us a favor by even talking to us.
We are very dissapoineted and upset with this hotel now.
- Official Description (provided by the hotel):
- Newly Renovated, Full service hotel with great amenities. Historic Downtown location next to the deepest hot springs in the world. Free Hot Breakfast w/ cook to order omelette station, Free Wi fi, Indoor salt water swimming pool. Children under 12 stay free. Pets allowed in designated areas. ... more less
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- Also Known As:
- Oak Ridge Hotel Pagosa Springs
- Oak Ridge Pagosa Springs
- Quality Inn Pagosa Springs, Colorado