We booked our stay through booking.com and were charged for the wrong night. I received no emails from booking or from Springhill notifying me of the wrong date. When we went to check in, they told us that our reservation had been for the night before and that we were already charged for the room. They asked if we wanted to stay that night, so we did, with the understanding that the manager would most likely refund us for the wrong date since the hotel wasn't full anyways. We had friends also staying that night in the hotel and were hosting a sleepover for our daughter's birthday. Here's the strange part: if I wrote the correct date for my daughter's birthday party on the invitations, told our friends the correct date for them to stay, had the correct date on my calendar, and started my Trip Advisor search using the correct date, how did we get a reservation for the wrong date? My husband also had to work on the other date, so it didn't make sense that I would book our daughter's birthday party on a date that he couldn't watch our son or come to see her blow out her candles. My husband and I take 4 trips a year and I frequently travel for business. I have booked hundreds of hotels and have never booked the wrong date before. Even if it was my mistake, I do not understand why the hotel manager refused to refund our money. That is just horrible customer service. We are also Marriott Rewards members. I guess we will have to pursue membership with another hotel chain.
- Official Description (provided by the hotel):
- Travel in style at SpringHill Suites by Marriott® in Pueblo Downtown, the all-suite hotel that seamlessly blends design and functionality offering the modern amenities you need to stay refreshed and focused – all at an affordable price. Spacious suites and vibrant lobbies offer flexible spaces perfect for working, meeting or relaxing in Pueblo. Take the stress out of travel with free Wi-Fi, relaxing pools and fitness centers. Our Market is open 24/7 for snacks and necessities. Enjoy our complimentary new breakfast with fresh choices for a customized start to your day– like eggs with local salsa or Greek yogurt and oatmeal complete with a toppings bar for a variety of options. Discover SpringHill Suites on your next visit to Pueblo and leave relaxed and refreshed. Conveniently located off I-25 exit 98B. 2 blocks from Pueblo Riverwalk and Historic District. 1 block from Pueblo Convention Center. Close to Pueblo Zoo, Ice Arena, and Colorado State Fair Grounds. ... more less
- Reservation Options:
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- Also Known As:
- Cambria Suites Pueblo Hotel Pueblo