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“Where's the management?”

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Courtyard Pueblo Downtown
Ranked #8 of 25 Hotels in Pueblo
United States
Level 5 Contributor
49 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
“Where's the management?”
Reviewed 16 March 2014

I was a little disappointed. After a 13 hour drive, I arrived at the hotel and waited over 20 minutes to be checked in. The hotel lobby was populated with 30-40 young boys in baseball uniforms, running around and shouting. It resembled a Chuck E. Cheese more than a Marriott. I realize that it was not the fault of the hotel but of the inattentive parents. However, the hotel should have been better staffed to accommodate the influx of guests. I believe that the management should have reminded the parents that they were in a hotel and to respect the other guests. Also, the location is convenient to I-25 but in a less than desirable location without sufficient parking space; I needed to wait for a parking space.

  • Stayed March 2014, travelled with family
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Helpful?
1 Thank Daniel W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
InterstateHotels, General Manager at Courtyard Pueblo Downtown, responded to this review, 18 March 2014
Daniel W - we appreciate you taking the time to leave comments about your stay with us, and please accept our apologies for the issues you faced. During your visit, Pueblo was hosting a large baseball tournament, and a good amount of the teams were staying with us. However, that is not an excuse for the noise you encountered, and for that we apologize. I have shared your comments with my staff so that we will be prepared for next time. We do hope that you will stay with us again should your travels bring you back to Pueblo.

All the best,
Lyla Rentschler
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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205 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (33)
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English first
Longmont, Colorado
Level 2 Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 23 February 2014

We stayed here a few years ago and the location is great.Close to the freeway, museums, etc. took us only a few minutes to get to CSU-Pueblo for my son's tournament. love the new remodel although kinda miss it being a full service Marriott. Rooms were clean but phone and toilet were not working upon arrival. that was quickly fixed with a call to the front desk. room was a little too warm and I couldn't figure out the a/c. it was blowing air but wasn't cool. But the windows open and it's winter in Colorado. Staff was great. very friendly and helpful (I probably would have called and asked for help on the ac if it wasn't so late and I wasn't really tired) love that a buffet was offered. usually I love the bistro but we had kids with us and they love hotel buffets. Overall a good hotel that could be even better by checking to make sure everything is working in rooms before guest arrive and maybe offer check in parking or valet out front so that guest don't have to lug baggage across the lot.

  • Stayed February 2014, travelled with family
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Helpful?
1 Thank Charolais75
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
InterstateHotels, General Manager at Courtyard Pueblo Downtown, responded to this review, 25 February 2014
Charolais75 - thank you for your time in posting comments about your stay with us at the Courtyard by Marriott Pueblo Downtown. We are happy to hear that you enjoyed our newly renovated hotel, and that our staff took great care of you. Please accept my apologies for some of the issues you faced, and I'm glad that they were taken care of promptly. We hope to see you again soon should your travels bring you back to Pueblo.

All the best,
Lyla Rentschler
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
MONTE VISTA
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 9 February 2014

The Staff is very friendly, the rooms are newly remodeled. It's overall a great place to stay. I highly recommend The Courtyard by Marriott for all business and pleasure needs! Very family friendly and your always greeted with a smile.

  • Stayed February 2014
    • Value
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    • Rooms
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Helpful?
Thank RACAEL G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
InterstateHotels, General Manager at Courtyard Pueblo Downtown, responded to this review, 10 February 2014
Thank you for your time in posting comments about your stay with us at the Courtyard by Marriott Pueblo Downtown. We are happy to hear that you enjoyed our newly renovated guest rooms and public spaces, and that our staff provided top-notch hospitality. We look forward to seeing you again soon on your next swing through Pueblo!

All the best,
Lyla Rentschler
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Colorado
Level 3 Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 3 February 2014

Renovated. A refreshingly new and brighter look, although we weren't unhappy with the old look. Some of the new seating is uncomfortable. We missed the old buffet-style breakfast. Everything--scrambled eggs, potatoes--were dry, like they had been warmed up in a micro-wave. Probably a money-saving change for the hotel, but certainly a reduction in service. Staff was excellent. Room was very nice. We will probably be back.

  • Stayed January 2014, travelled with family
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Helpful?
Thank LongKarl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
InterstateHotels, General Manager at Courtyard Pueblo Downtown, responded to this review, 5 February 2014
LongKarl - we appreciate your time in posting comments about your stay with us at the Courtyard by Marriott Pueblo Downtown. We are happy to hear that you like our new look, and that you enjoyed our upgraded guest rooms and public spaces. I will be sure to share your comments with our kitchen staff regarding your breakfast. Our staff was happy to have you, and we look forward to your next stay with us.

All the best,
Lyla Rentschler
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Los Angeles, California
2 reviews
Reviewed 22 January 2014

A few weeks ago, I spent my once a year travel to Pueblo and went back to the Marriott, now a Courtyard. I didn't expect the very cool design that they finished the hotel with. Moreover, the staff was truly accommodating and superior as always. Bravo!

  • Stayed January 2014, travelled solo
    • Value
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Helpful?
Thank Ryan L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
InterstateHotels, General Manager at Courtyard Pueblo Downtown, responded to this review, 24 January 2014
Thank you for your time in leaving comments about your stay with us at the newly renovated Courtyard by Marriott Pueblo Downtown. We truly appreciate your kind words about our staff, and look forward to seeing you again, hopefully more than just once a year!

All the best,
Lyla Rentschler
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Los Angeles, California
Level 3 Contributor
10 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 20 January 2014

I just spent a week at the Courtyard Pueblo last week and first I must say that it looks great! It was a full service Marriott before but they have introduced the Courtyard concept. This is the perfect fit for this hotel. The renovation looks great and the new decor is hip and trendy. Staff as always is top notch and go out of their way to ensure you are taken care of.

This hotel is right off the 25 freeway so if you were traveling through you should try it out. If you get a chance hit up the Bistro at night. Great food and great atmosphere.

  • Stayed January 2014, travelled solo
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Helpful?
Thank bambam97
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
InterstateHotels, General Manager at Courtyard Pueblo Downtown, responded to this review, 24 January 2014
bambam97, we appreciate your time in posting comments about your stay with us at the Courtyard by Marriott Pueblo Downtown! We're so happy that you enjoyed our newly renovated hotel, including upgrades to all public spaces and guest rooms. Thank you for your comments about our staff, who strive daily to provide excellent customer service. We hope to see you again soon should your travels bring you back to Pueblo!

All the best,
Lyla Rentschler
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dallas
Level 5 Contributor
75 reviews
62 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed 1 January 2014

This property has been redone very well. The staff was extremely helpful, and the hotel is pet friendly. I would highly recommend this property to anyone needing a hotel in Pueblo.

The location was very accessible. It is located just off I-25.

  • Stayed December 2013, travelled with family
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Helpful?
Thank demetgolf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
InterstateHotels, General Manager at Courtyard Pueblo Downtown, responded to this review, 3 January 2014
Demetgolf - thank you for your time in posting comments about your stay with us at the Courtyard by Marriott Pueblo Downtown. We truly appreciate your friend recommendations, and look forward to seeing you again should your travels bring you back to Pueblo.

All the best,
Lyla Rentschler
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Courtyard Pueblo Downtown

Property: Courtyard Pueblo Downtown
Address: 110 W 1st Street/City Center Drive, Pueblo, CO 81003
Region: United States > Colorado > Pueblo
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
#8 Business Hotel in Pueblo
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Courtyard Pueblo Downtown 3.5*
Number of rooms: 166
Official Description (provided by the hotel):
A top choice amongst Pueblo hotels, the newly renovated Courtyard by Marriott Pueblo Downtown offers the finest in hotel accommodations and unrivaled personal service. Attached to the Pueblo Convention Center, our downtown hotel sits just blocks from the Historic Arkansas Riverwalk and the Union Avenue District, home to antique shops and local restaurants. Whether visiting Pueblo on business or for pleasure, let the Courtyard by Marriott Pueblo be your key to unlocking this historic city. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Marriott, Booking.com, Expedia, Hotels.com, TripOnline SA, Cancelon, getaroom.com and HotelQuickly so you can book your Courtyard Pueblo Downtown reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Pueblo Marriott Hotel Pueblo
Marriott Pueblo

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