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“rude, unprofessional, obnoxious, harsh, English as second language”
Review of Econo Lodge West

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Econo Lodge West
Ranked #1 of 2 Hotels in Pueblo West
Lubbock, Texas
1 review
“rude, unprofessional, obnoxious, harsh, English as second language”
Reviewed 16 December 2010

We were at this motel due to a family emergency and these people didn't help with our stress factor. The owner and his wife were rude, curt, and very unprofessional.

  • Stayed December 2010, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MeandMine2010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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62 reviews from our community

Traveller rating
    14
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    9
    6
    17
See reviews for
32
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6
Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (10)
Date | Rating
  • English first
  • Any
English first
Meade, Kansas
Level Contributor
76 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed 19 September 2009

Hotel was well maintained and friendly staff. Enjoyed our stay there. Pool was great.

  • Stayed September 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank kansascem
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ft. Worth
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 27 July 2009

I agree with many of the other reviews. The staff of this hotel are obnoxious (desk clerks) and the owner and his wife are two of the RUDEST people I've ever met! The owner (who is Polish and barely speaks English) also tried to yell at my children while in the pool. I intervened. He actually tried to blame my children for ruining the ceiling of the pool area (plaster was coming off the ceiling from weeks/months of disrepair) because they were splashing each other in the pool.
In this small town, there are few options and entertaining children in their pool area was one reason we chose to have our family stay in this hotel for the reunion.
The owners wife "barked" at me when I asked for additional towels (it seems she doesn't like to clean rooms when her staff fails to show up for work), she never smiled, and this couple truly seemed to dislike providing service to anyone.
However, they did "spy" on the day shift desk clerk when he was checking our relatives in, and then turned around and yelled at him for offering an extra room key.
Rooms were clean, but you had to go to the front desk every morning after breakfast because they set the rooms to lock and keys need to be reset. Then they got angry at having to re-key your room. There were only 19 rooms rented that weekend (out of 49) and 10 of them belnged to our famiy members.. The general concensus was that this hotel was "the only option"...but none of us would recommend it to visitors!

  • Stayed July 2009, travelled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Outoftowner1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Pueblo West hotels

Denver
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 22 July 2009

I had the worst experience on a recent stay. The clerk who checked us out was rude and very unprofessional. The place advertises that they accept AAA members but won't honor the card unless you show it when you check in and not when you check out. I also had reserved a room for a family member who had an emergency and could not come at the last minute and thus I missed the 24 hour cancellation window. When I tried to talk to the front desk about this, there was no compassion whatsoever but instead quite a bit of hostility. We were there with a large group of 8 different families for two nights but this did not seem to matter to them, just getting their no show fee! Never again!

  • Stayed July 2009, travelled with family
    • Cleanliness
    • Service
Helpful?
1 Thank disgustedDenver
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Allen S, Manager at Econo Lodge West, responded to this review, 18 April 2016
Thank you for taking the time to review your stay at our hotel.

On behalf of our entire team we would like to apologize for not meeting your expectations at our hotel. Your satisfaction is important to us and we are using your feedback to make improvements to ensure we offer an exceptional experience to all of our guests in the future.

Sincerely,
Allen S
Manager
Econo Lodge West
Pueblo West,CO
(719)547-9400
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New Mexico
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 9 July 2009

The owner came out yelling at my daughter and would not even acknowledge us the parents even after we were confronting him. He tried to blame my daughter for something she did not do and when we tried calming him down he told my husband to shut up. I like to think of my self and family as easy going people, who respect others and their property. This was the worst experience of my life and I will never stay at this hotel again and I do travel through Pueblo a lot.

  • Stayed July 2009, travelled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank iajn07
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Allen S, Manager at Econo Lodge West, responded to this review, 18 April 2016
Thank you for taking the time to review your stay at our hotel.

On behalf of our entire team we would like to apologize for not meeting your expectations at our hotel. Your satisfaction is important to us and we are using your feedback to make improvements to ensure we offer an exceptional experience to all of our guests in the future.

Sincerely,
Allen S
Manager
Econo Lodge West
Pueblo West,CO
(719)547-9400
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Wichita, Kansas
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 1 July 2009

We stayed in this hotel on our way to a motorcycle rally in Colorado. The desk attendant was very helpful and made us laugh after a long HOT day of riding. Great Place to Stay!

  • Stayed June 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank bk42longs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Allen S, Manager at Econo Lodge West, responded to this review, 18 April 2016
Thank you for taking the time to review your recent stay at our hotel.

We are glad to hear that you enjoyed your stay with us and look forward to seeing you again in the near future!

Sincerely,
Allen S.
Manager
Econo Lodge West
Pueblo West,CO
(719)547-9400
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
colorado springs
1 review
Reviewed 28 September 2008

This hotel is nice and clean. We enjoyed our stay there for 2 days.
Reasonably priced. Employees and owner were very friendly. The breakfast spread was fantastic.

  • Liked — The Jacuzzi room
  • Stayed September 2008, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank yahooco
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Allen S, Manager at Econo Lodge West, responded to this review, 18 April 2016
Thank you for taking the time to review your recent stay at our hotel.

We'd like to thank you for your feedback and are glad you enjoyed your stay. It was a pleasure having you and we look forward to seeing you again in the near future!

Sincerely,
Allen Sloan
Manager
Econo Lodge West
(719) 547-9400
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Econo Lodge West

Property: Econo Lodge West
Address: 77 S Radnor Dr, Pueblo West, CO 81007-2841 (Formerly Comfort Inn West)
Phone Number:
Region: United States > Colorado > Pueblo West
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 2 Hotels in Pueblo West
Price Range (Based on Average Rates): £
Hotel Class:2 star — Econo Lodge West 2*
Number of rooms: 49
Reservation Options:
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Also Known As:
Comfort Inn West Hotel Pueblo West
Comfort Inn Pueblo West
Pueblo West Comfort Inn

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