We were gifted a two-night stay at the Redstone Inn as a gift for our wedding. We had high expectations for the Redstone Inn and unfortunately those expectations were not met.
The Redstone Inn has the most perfect setting. It is in the mountains, next to a beautiful river and charming shops and buildings nearby. Unfortunately the Inn does not match its surroundings. The Inn itself has a rustic charm that is very appealing. The rooms on the other hand are not rustic or charming. Our room, which was pet-friendly, had very outdated furniture that neither matched when the Inn first came to be or the "modern amenities" that it claimed to have. We quickly decided to adjust our expectations to "we are just staying a few nights" instead of being thrilled to be there. There was no a/c but unfortunately for us the nights were still hot and the tiny window did not provide any relief what-so-ever! The room was clean, just extremely outdated.
We did not receive the greatest of service. When we checked in the response we got from the front desk was "You finally made it!". She got to leave after we checked in at 9pm. We were tired from a long drive and were looking forward to ordering some room service. We went to the bar/grill and asked if we could order room service. We were told that they don't have anyone to do that (it does say in the welcome book in the room that they do) and that we would have to wait there for the food. So we waited, and paid and brought the food, our champagne, champagne flutes, ice bucket, plates, silverware, and napkins back to our room which was on the opposite end of the Inn and down a hill with no lighting. Once we got to our room, we opened the food and it was not what we ordered. So my husband walked back to the bar/grill and corrected the order. The waitress took the wrong order back then came back to charge us more because what we had actually wanted cost more money. Not a great a start...
The next day my Husband had inquired about the fly-fishing he had seen on the website and in the welcome book in the room. He was told where the fishing took place but that it was too last minute to get him gear or a guide. She still wrote him down ($45.00) to be fishing even though he said he didn't have any gear or a rod....
Needless to say we did not spend much more time at the Inn, instead we went to Carbondale to eat (Great food!!) and did some window shopping in Aspen.
Overall, the location is amazing but the Inn could really use some training on customer service and is in need of some serious updates...
- Official Description (provided by the hotel):
- The Historic Redstone Inn is a rustic turn of the century style Rocky Mountain resort in Colorado. When you come upon Redstone,Colorado, you'll find a tiny mountain village hidden surprisingly beneath massive red cliffs.The entire village is on the National Register of Historic Places, and the Redstone offers a unique sanctuary for those looking to get away. Open 365 days a year ... more less
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- Also Known As:
- The Redstone Hotel Redstone
- The Hotel Redstone
- The Redstone Inn Colorado