The hotel is very nice if you like contemporary, modern furnishings with a minimalist spin. It's in a great location. The shuttle to the village/mall area was a hit with our kids. We were warmly greeted upon check in, although our 2 bedroom wasn't ready yet. The kids were given a choice of free sunglasses which was cute. We all received a water bottle. I have to say the layout of the 2 bedroom was a little odd. One bathroom had a tub. One had a shower. We prefer a shower in each, so even though we had 2 bathrooms, one was used for the shower. We tried to use the tub, but the drain closure was broken & wouldn't seal, so that limited our options. Also, the lightbulb over our shower was out as well as 2 in the hallway by our door into the condo. So that was annoying. We liked the Nespresso maker, but we had to call several times for cream to be brought up since it wasn't stocked well. After calling for a refill, the front desk called to see if housekeeping came up & they still hadn't. We had to call again. Also we had the unfortunate experience of opening one that was "bad" which really didn't sit well. My husband & I didn't find the bed very comfortable or the pillows. They are down & our heads completely sunk down, offering no support for our necks. We both woke up with neck cricks & stiffness each morning. Usually there are a few pillow selections, firm, soft etc. at most luxury properties, so the fact that this wasn't available at the Viceroy was a real let down. The best feature at this hotel was the outdoor pool, although one hot tub wasn't getting "hot enough." The first day we couldn't use the pool though b/c a child had 'pooped' in the pool. So we made the best of it by sitting in the hot tubs. There are servers to bring you drinks & food from a good menu. Our 2nd day using the pool though the service was really lacking. I had to repeatedly ask for my kids' drinks again & again & they still forgot. The poor server was training someone & told us he also had to cook in the back b/c they were short staffed. Food took forever & then everyones food was delivered, except mine. Server completely forget to put my order in & once it was ready on the outdoor grill it sat there for 10 min. So my husband went up & got it himself since no server was around. The server was apologetic & took our drinks off the tab, but still this isn't what you expect at the Viceroy. We ate dinner at 8K & were disappointed again. The food was salty, my halibut was overcooked & the server waiting on us barely came around our table. We saw our water person more frequently. The dessert was terrible. It was suppose to be a warm brownie & instead was like eating a frozen piece of fudge. We couldn't even cut through it with a spoon or fork. Terrible. Maybe the summer staff is secondary to winter which is the peak season. We found the luxury & status that Viceroy should live up to severely lacking on this stay. It was especially noticeable & disappointing after we had such a fabulous stay at a real 5 star resort, The Broodmoor. Maybe the Viceroy could learn a thing or two from One Ski Hill too.
- Official Description (provided by the hotel):
- Viceroy Snowmass is the crown jewel of Snowmass Village, Colorado. Designed by Jean-Michel-Gathy of Denniston International, the resort is environmentally conscious through responsible choices of finishes and materials, and a community leader in green operations and guest service offerings. The resort's rustic sophistication provides exceptional comfort and warmth, for family and friends to gather and create lasting, indelible memories. ... more less
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- Also Known As:
- Viceroy Snowmass Hotel Snowmass Village