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“It could have been great”
Review of Woodrun Place

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Woodrun Place
Level 5 Contributor
51 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
“It could have been great”
Reviewed 4 July 2012

We drove into Aspen and were disappointed that the hotels are all squeezed into the centre of the town and don't enjoy the space and beautiful scenery. So we left Aspen and drove to Snowmass - where there are a few hotels but also lots of condo's which you can rent.
The condo places aren't that used to walk-in's, but we ended up at Woodrun Place and got a great 1 bed condo for $150 a night. I'm so pleased we stayed there instead of a pokey hotel in Aspen. The condo was great - big kitchen, maid service every day, balcony and terrace with wildlife walking past our door. Swimming pool was great, and the place deserted.
We stayed five days, and on the 3rd day we came back after hiking to find some workmen drilling out the cement from a balcony from the flat next to us. There was dust everywhere and lots of noise. I enquired how long they would continue - 30 mins, and no, they wouldn't be coming back the next day.
However they did come back the day after - at 8am. We were woken up by all the noise, so went to the front desk to ask how long it would go on for - they apologised and told us it would be stopped immediatly. Four hours later and 3 trips to the front desk it was still going on and a cement truck had arrived. Why had they offered us this condo if they knew there was going to be so much disruption, and why keep on saying that it would stop when they had ordered a cement lorry?! Finally the manager offered to refund us a day's rental price, but he made it clear it was because he considered us difficult. The management are obviously not that bothered about renting the condo's out for the owners, or keeping the guests happy.
Saying all this, the condo was great and we loved Snowmass. Maybe you should ask when checking in if there will be any disruptions, so that you can plan around it?

  • Stayed June 2012, travelled as a couple
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1 Thank Ru84
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Woodrun, Director of Sales at Woodrun Place, responded to this review, 16 July 2012
We appreciate that you loved Snowmass, felt that the condo was great, and that you would likely return in the future. The Woodrun Place management, of course, is concerned when an unforeseen event causes inconvenience to our guests. We regret that this incident caused a temporary disruption to the otherwise peaceful and pleasant stay reported. While there are occasions when exterior repair work is necessary, we could have and should have done a better job coordinating the timing of the work around your stay. We believe our response of offering a complimentary night was appropriate, and we believed you were satisfied at the time during your interactions with our staff. Thank you for your comments. We would love to have you back.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Woodrun Place

Property: Woodrun Place
Address: 425 Wood Road, Snowmass Village, CO 81615
Region: United States > Colorado > Snowmass Village
Fitness Centre with Gym / Workout Room Free Parking Kitchenette Shuttle Bus service Ski-In / Ski-Out Suites Swimming Pool Airport Transportation
Hotel Style:
Ranked #7 of 23 Speciality Lodging in Snowmass Village
Price Range (Based on Average Rates): £££
Hotel Class:3.5 star — Woodrun Place 3.5*
Number of rooms: 34
Official Description (provided by the hotel):
Woodrun Place is a luxury, ski-in, ski-out condominium hotel centrally located in Snowmass Village. Experience the best. All condos and townhomes have fireplaces, fully equipped kitchens, washers/dryers, complimentary internet access, cathedral ceilings, and great views. First class services include front desk, bell service, concierge, daily housekeeping, and complimentary airport and village shuttles. On-site amenities include outdoor heated pool, hot tub, exercise room, and ski/snowboard shop. ... more   less 
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Also Known As:
Woodrun Place Hotel Snowmass Village

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