We spent 5 enjoyable nights in a 1BR + Loft (1 1/2 BA) condo at The Timberline and if we return to Snowmass, this will likely be our first choice for lodging again. The staff is very friendly and helpful, and the on-call shuttle service was prompt and responsive.
The only issue that we have relates to a lack of hot water on the final night of our stay. The water heater stopped working the afternoon prior to our departure, leaving us unable to shower after a day of skiing. The maintenance man was very nice and returned several times to try different things, but nothing worked. While I didn't make a request for any compensation for the lack of hot water I expected management to maybe offer to reduce our rate for the night without hot water but they didn't. What they offered instead was to let us use a shower in another condo unit, but that unit was in another building that would have required us to walk outside to get back and forth. A nice gesture I guess, but I think if I were running the place I would have offered to reduce the rate for that final night by 10-20%. (When I've stayed at hotel properties and they can't deliver a basic necessity like hot water, I've always had them offer a rate reduction.)
Despite the hot water issue, we will use The Timberline again if we visit Snowmass and would recommend it to other travelers as well.
- Official Description (provided by the hotel):
- The Timberline Condominiums offer a collection of ski-in/ski-out vacation rental properties in Snowmass Village CO. Located on the slopes of Snowmass Mountain, guests enjoy the spacious comfort of a private residence with many services of a fine hotel. Services include complimentary Aspen airport shuttle, complimentary wireless internet, housekeeping and more! Enjoy the new slope side pool and hot tubs. Visit the new Fitness Center and steam room. Located on Snowmass Mountain and a short walk from the Snowmass Village Mall with shopping, restaurants and more. Snowmass Mountain offers over 3,000 acres of skiing, plus Aspen (just 9 miles), Aspen Highlands and Buttermilk (approx. 7 miles) are accessible from the free bus system. ... more less
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- Also Known As:
- The Timberline Condominiums Hotel Snowmass Village