We were terribly disappointed with our stay at Laurelwood Studios.
Booking a room for 3 adults we were surprised at how cramped the studio was, leaving virtually no room to walk around ski gear and luggage. Aesthetically, the "1970s rec room" décor of unit #107 (including a plastic accordion style room partition) was painfully dated and cheap. It looked absolutely nothing like the professional marketing photos of Laurelwood studios posted on Expedia.
After asking to speak to the manager about other room options, we were told she was off til the morning and would have to email her with our concerns. We did and she never responded.
The management was also seriously lacking in service skills in person. Upon check-in, guests are served paperwork to sign detailing all sorts of ways you can incur fines if you behave inappropriately. It sets a very adversarial tone and you end up feeling like a college student on Spring Break.
Even when we tried to make light of this by saying we weren’t that sort of guest, the desk staff persisted with this “we expect you to make trouble” line of thinking by saying “Well, you haven’t been to the hot tub yet!” Sheesh. For the record we’re a well dressed, polite, forty-something couple who do not look like hard partying snowboarders.
As a guest you will continually feel nickel and dimed. Each unit has a fireplace but you must buy wood in order to use it. Why isn’t this noted on any website? The Laurelwood ski racks right off the slopes are convenient, but again you have to “rent” a lock in order to secure your gear there. To avoid fees, most guests schlep their gear back to their rooms, which is a really stupid state of affairs.
Other things that caused us frustration:
1. Recessed lighting at the bath vanity, making it tough to see when inserting contact lenses or applying makeup. Terrible design choice.
2. The tiny hairdryer would overheat and shut off after less than 30 seconds. It was only usable on the lowest setting, which was so underpowered it took 3x as long to get the job done. Asking for another hairdryer we received an identical one with the same problem—only on the second try did we get a different model that worked for 5 minutes at a time. Given that a workable hairdryer costs just $15, this is ridiculous.
3. Maids use a cheap, highly perfumed cleaning product that left an overpowering odor that both my husband and I were sensitive to. The front desk guy brought over an oxygenator for an hour that helped alleviate the smell somewhat—but we still had to open the windows (in 20 degree temps) to dissipate the foul odor. We left notes in English as well as Spanish requesting that it not be used again, but sure enough it was used again the next day. Only after we spoke to the maid in person (in Spanish) did she stop using it.
4. Inadequate maid service. We were consistently short of clean towels and shampoo, requiring calls to the front desk to remedy.
5. Fireplace smoke from other units will permeate your room. On our last night, our downstairs neighbor made a fire around 10 PM, and the smoke that traveled up the flue and into our room. The smoke became so intense it was impossible to sleep. Again, we opened the windows having no other alternative!
One other thing to note is that you’re staying at nearly 9,000 ft-- and getting to Laurelwood requires a steep uphill trek of about 5 blocks from Snowmass mall if you are taking the shuttle bus or aren't fortunate enough to find parking across the street. This didn’t bother us -- but if you are not in great shape it will be an issue at this altitude, especially if you’re wearing ski boots and hauling equipment.
To sum up, this place doesn’t seem to be trying on service, facilities or amenities. If you book here, recognize that each unit is individually owned and the condition/décor is wildly inconsistent. There is no correlation between condition and price. What you get is basically a roll of the dice. We rolled and lost.
For our money, the value was poor—even by Aspen standards. Any guest desiring more than a bare bones accommodation should opt for an established brand—with more accountability and consistency. On our next trip we’ll definitely book elsewhere…
- Official Description (provided by the hotel):
- THE LAURELWOOD offers spacious, recently updated ski-in/ski-out condominium suites. Each individually owned and decorated suite has a private balcony or patio with an electric barbeque grill, wood-burning fireplace and full kitchen. The 540-square-foot studios accommodate up to four people comfortably. For privacy, a floor-to-ceiling partition wall can be pulled to enclose the bedroom, which features a queen-sized bed. Two doors to the bathroom - one from the bedroom, one from the living space enable greater privacy and convenience. Each studio also includes a queen sleeper sofa. Enjoy the convenience of free wireless internet, free worldwide calling and satellite television with multiple HBO channels. At the end of the day relax in our spectacular two-tier stone hot tubs. Available in premier or deluxe room types, our condominium suites are based on interior decor, regardless of view. ... more less
- Reservation Options:
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- Also Known As:
- Laurelwood Studios Hotel Snowmass Village