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“Beware of cancellation policy” 1 of 5 bubbles
Review of Snowmass Mountain Chalet

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Snowmass Mountain Chalet
Ranked #7 of 13 Hotels in Snowmass Village
Certificate of Excellence
Yoder
Level Contributor
3 reviews
3 hotel reviews
“Beware of cancellation policy”
1 of 5 bubbles Reviewed 29 July 2014

Cancelled room 2 months before the registration was booked for and had to pay 20% cancellation fee. I was told that I was informed of this policy when I booked, however I do not recall that. Just a heads up!

  • Stayed July 2014, travelled with family
    • 1 of 5 bubbles
      Service
Helpful?
Thank Ellen O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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163 reviews from our community

Traveller rating
    64
    61
    24
    6
    8
See reviews for
57
42
4
15
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (35)
Date | Rating
  • English first
  • French first
  • Portuguese first
  • Spanish first
  • Any
English first
British Columbia, Canada
Level Contributor
59 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
5 of 5 bubbles Reviewed 3 July 2014 via mobile

I stayed here for two nights while exploring the Aspen area. My room was very large, clean and quiet with great views of the mountains. The personnel at the front desk were very friendly. Prices were affordable compared to other hotels in the area. It's not a luxury hotel but suited my needs perfectly!

Stayed June 2014
Helpful?
1 Thank RoadtrippingGirl2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Denver, Colorado
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 bubbles Reviewed 1 July 2014

I should have known from the second I walked in and saw the drab, khaki colored employee "uniforms" that the entire place would be drab and tired. The room was scantily furnished in all browns, old and tired decor (if you can call it "decor"; rather a gathering of old and random furnishings), brown walls, brown everything, paper thin walls, little ventilation, and no closet. Beyond that the worst was finding someone else's dirty clothes on the floor and NO HOT WATER! So when we checked out and I mentioned the water and dirty clothes I got "Sorry". That's it?!?! NEVER AGAIN!

  • Stayed June 2014, travelled with family
    • 1 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
3 Thank AinVail
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Snowmass_Hospitality, General Manager at Snowmass Mountain Chalet, responded to this review, 17 July 2014
Thank you for writing your review for your recent stay at Snowmass Mountain Chalet. Many of our guests come to stay at the Chalet as it provides a feeling of home, with a very friendly staff and very clean rooms, and we're truly sorry that you had issues with clothing from a previous stay and a lack of hot water. Suffice it to say that we do everything in our power to avoid any issues, and had you brought them to our attention the minute you discovered them, they would have been addressed ASAP. The next time you're planning on coming to Snowmass, we sincerely hope that you'll give us the chance to make your stay exactly as you envision.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
31 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
1 of 5 bubbles Reviewed 30 June 2014 via mobile

Worst place I've stayed in!!! We were there for 1 night on business. We travel almost every week and have stayed in countless hotels. This was by far...THE WORST!!! They say no pets but when we got to our room...black dog hair ALL over the blanket! Like the dog rolled around on our bed!!! There was even dog hair on the pillows and sheets. I grabbed the extra pillows and blanket from the closet....MORE DOG HAIR!!! The next morning as we were leaving....a man came out from behind the counter with a good sized black dog. The only thing nice about this place was the staff. We will be traveling back to Aspen frequently for work. But won't EVER stay here again!!!

Stayed July 2014, travelled on business
Helpful?
2 Thank 2IdahoWorldTravelers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Snowmass_Hospitality, Manager at Snowmass Mountain Chalet, responded to this review, 18 July 2014
Thanks for your review, as we take all comments very seriously. This room obviously had a pet in it from a previous stay, which is against hotel policy. We can't always catch it, but you're absolutely right - our housekeeping staff should have made note and thoroughly cleaned the room. We did review with housekeeping, and we're striving towards better attention to detail.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Denver, Colorado, United States
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 20 June 2014

Truly a Colorado atmosphere. Great people and comfortable accommodations. It was great being so close to the conference center and to restaurants. Accessibility to hiking trails was good and the knowledgable staff let me know the best places to go.

  • Stayed June 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank allyyogi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Felixstowe, United Kingdom
Level Contributor
49 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 bubbles Reviewed 18 April 2014

As previously stated, the building is a bit tired, but the atmosphere is very homely and the staff more than make up for the building. All the staff do their bit, which promotes a great stay. I love the complementary food and drink to bring the visitors together, what a brilliant idea. Nothing is too much for anyone, I would strongly recommend this as a great place to stay.

  • Stayed April 2014, travelled with friends
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank panzerg307
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Williamsburg, Virginia
1 review
5 of 5 bubbles Reviewed 19 March 2014

The entire staff -- from GM to front desk to dining room to housekeeping to maintenance to drivers -- is most friendly, helpful, and professional. Taken together, they created an "at home" atmosphere and a feeling that one is more than just a guest, i.e., that you're part of the family. This in itself sets off the Mountain Chalet from other properties in Snowmass Village and may explain in part why so many people return to the Chalet year after year.

Stayed January 2014, travelled with friends
Helpful?
Thank Ken R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Snowmass Mountain Chalet

Property: Snowmass Mountain Chalet
Address: 115 Daly Lane, Snowmass Village, CO 81615
Phone Number:
Region: United States > Colorado > Snowmass Village
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Ski-In / Ski-Out Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#5 Ski-In / Ski-Out Hotel in Snowmass Village
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Snowmass Mountain Chalet 3*
Number of rooms: 64
Reservation Options:
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Also Known As:
Snowmass Mountain Chalet Hotel Snowmass Village
Snowmass Village Mountain Chalet
Hotel Snowmass Village

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