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“Great spot in Snowmass Village”

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The Westin Snowmass Resort
Ranked #6 of 13 Hotels in Snowmass Village
centralNJ
Level Contributor
81 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
“Great spot in Snowmass Village”
Reviewed 19 January 2013

The Westin enjoys a great spot in the Village and with ski in ski out. Rooms are nicely appointed and facilities are to be enjoyed. Hot tubs are slope-side and perfect after a long day on the slopes. Snowmass is about 15 minutes from Aspen by car and maybe 30 minutes by free bus. All 4 area mountains are reachable by free bus and within 30 minutes.
Hotel layout is a bit unusual and some rooms are a bit tricky to find as the hotel is spread along the trailside. Otherwise this is a fine base to enjoy the Aspen area.

Room Tip: If walking in ski boots you may want to request a room near elevators.
See more room tips
  • Stayed January 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank shess10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JCurnow, General Manager at The Westin Snowmass Resort, responded to this review, 22 January 2013
Greetings Shess10! We appreciate your taking time to post a review of your recent stay at the new Westin Snowmass Resort. Very happy you enjoyed your stay and our unbeatable ski-in/out location! Thanks for also pointing out that the hotel is actually built up the mountain, giving us our prime location. It is a large complex, and due to the nature of the building, some rooms do have a location farther from the lobby and mall area. We hope to welcome you back soon and thanks again for your feedback!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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770 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (223)
Date | Rating
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English first
Ann Arbor, Michigan
Level Contributor
4 reviews
Reviewed 18 January 2013

I could not wait to go back to Snowmass this year to see the renovations converting the Silvertree into the Westin. The quality of the renovations is great the physical changes make so much sense and make it so much more functional. The service was great, especially that provided by Mark Eichner and Mathew Teyler at the front desk.

Room Tip: That is my secret, but slope side is best.
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  • Stayed January 2013, travelled with friends
    • Value
    • Location
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Helpful?
Thank mrbill679
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chicago, Illinois, United States
1 review
Reviewed 18 January 2013

Upon check in, the customer service has been amazing. From calling to the room to check to see if we needed anything to the best recommendations of the area, we have had the best experience ever. Five star services is not the word!

  • Stayed January 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank Kean_Ray
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nicasio, California
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 17 January 2013

Our visit did not start out very well at all. We called the Hotel from the airport in San Francisco before our plane took off to requested a shuttle to pick us up at the airport. "no problem" we were told and gave the Westin our flight info. The plane was delayed an hour, so as soon as the plane landed we called the Westin to make sure they would still be able to pick us up. "no problem" we will be right there. 90 minutes later-still no ride. When the conceirge-yes the conceirge (had to drive) finally showed up at the airport, she came in a vehicle that could not accomodate skis or the other Westin guests who were waiting-hmmm. She arranged a taxi for our skis and the other guests (which could have been done over 90 minutes earlier over the phone if they were so short staffed). The concierge, nor the front desk clerk who also heard our story, ever mentioned it to the manager-as we got no apology or accomodation for our 90+minute wait with two small children.

The room was very nice, but incredibly loud- it is as if the pipes or bathrooms are not insulated enough as we could clearly hear when our neighbors were peeing or showering. The staff were relatively friendly, but not very well informed. Beds are super comfortable. Ski Valet is super convenient.

The bar staff and housekeeping staff was very attentive. we will certainly try this hotel again as the location is great!

  • Stayed December 2012, travelled with family
    • Value
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Helpful?
1 Thank shine8888
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jamaal S, Director of Rooms at The Westin Snowmass Resort, responded to this review, 21 January 2013
Thank you for your feedback about your recent stay with us. We sincerely apologize for the delay that your family experienced at the airport. None of our guests should have to wait 90 minutes to be picked up, so we sent our Concierge personally to provide transportation for you. In addition, please know that we have recently modified our transportation schedule to be more accommodating for each of our guests as this is your intial impression of the service that you can expect to receive at our resort. We have also implemented new steps to ensure that a manager of our property is now following up with every guest who has expressed any concern. i am happy that many of our associates were attentive to your needs and we certainly look forward to having you stay with us again.
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Wichita, Kansas
Level Contributor
39 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed 17 January 2013 via mobile

We were in Snowmass to attend a conference. We stayed in Aspen and drove each day to the Westin for the conference. I spent several hours each day waiting for him. I had great service in both the restaurant and bar. They were kind enough to meet my parking needs even though we were not registered guests. The ski shop was responsive to my needs as well. If this is how they treat their non-guests, they have my future business when I'm in need of lodging for sure.

  • Stayed January 2013
    • Location
    • Cleanliness
Helpful?
Thank Kristi E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JCurnow, General Manager at The Westin Snowmass Resort, responded to this review, 22 January 2013
Thank you for pointing out the great service you received at the new Westin Snowmass Resort! Glad you enjoyed our restaurant (Snowmass Kitchen) and our lobby lounge (Vue) and hopefully you will stay with us next time!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Belo Horizonte, MG
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 16 January 2013

Excellent!
The Bellman Jose Leclerc was very nice and helped me a lot!!!!
Wonderful ski in and out!!!
Nice rooms, nice lobby, good restaurant, nice view!!!
Will return here for sure!
Lots of Australians and Brazilians!!!

Room Tip: Go to the low numbers rooms that are closer to the elevators
See more room tips
  • Stayed January 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Tka_13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 15 January 2013

We couldn't have been more happy with our stay at the Westin Snowmass. Service was great, food was really good and the hotel is right on the mountain. Our kids were able to ski every day with no hassles. I would recommend it highly for anyone with kids.

  • Stayed January 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank GinAndGold
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Westin Snowmass Resort

Property: The Westin Snowmass Resort
Address: 100 Elbert Lane, Snowmass Village, CO 81615 (Formerly The Silvertree Hotel & Conference Center)
Phone Number:
Region: United States > Colorado > Snowmass Village
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Ski-In / Ski-Out Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Ski-In / Ski-Out Hotel in Snowmass Village
Price Range (Based on Average Rates): ££
Hotel Class:4 star — The Westin Snowmass Resort 4*
Number of rooms: 254
Official Description (provided by the hotel):
Located in the center of Snowmass Village, the Westin Snowmass Resort offers guests ski-in/ski-out access to Snowmass Mountain, which has more trails than any other mountain in the country. ... more   less 
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Also Known As:
The Silvertree Hotel Snowmass Village
The Silvertree Hotel And Conference Center
Silvertree Hotel Snowmass Village

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