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The Westin Snowmass Resort
Ranked #6 of 13 Hotels in Snowmass Village
Los Angeles
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“Location Location Location!”
4 of 5 bubbles Reviewed 31 March 2014

Long Story Short: If you want to ski one of the best mountains in North America, and enjoy convenience over luxury, this is the only place to stay. The Westin is a ski in, ski out resort nestled into the near bottom of Snowmass in Aspen.

Short Story Long: I'm a huge fan of Deer Valley and was reticent to change venues this Spring, but I was pleasantly surprised and may have found a new favorite. A little more crowded than Deer Valley thanks to their welcoming of snow boarders, which DV doesn't allow, Snowmass is an awesome mountain with a vast number of runs to ski. The Westin offers ski valet service to park your gear and the hotel itself is just above the amazing Snowmass Village which offers restaurants, stores and rentals. The hotel is accessible by road or the "skittle" gondola which takes you up and down from the Village. At the hotel level is a mall with restaurants, stores, rental houses and other conveniences. The hotel itself is modern and stylish, but not luxurious, if you frequent four and five star resorts.

  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Rod M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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769 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (223)
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honolulu
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 bubbles Reviewed 28 March 2014

Good location but the staff has no clue about customer service. As a platinum member of Starwood I always get great service. Not here. I highly recommend vail or aspen over this westin. I will never visit this hotel again.

  • Stayed March 2014, travelled with family
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
Thank hawaiiboy62
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JCurnow, General Manager at The Westin Snowmass Resort, responded to this review, 31 March 2014
Hawaiiboy62, thank you for posting this brief review. I am disapointed that you did not enjoy your recent stay with the Westin Snowmass and that there were service issues. However, this review fails to provide any detail as to what the issues might have been. I would appreciate the opportunity to hear from you first hand in order for us to improve and respond accordingly. My direct phone is 970-309-1306 or you can email me directly at john.curnow@westin.com. Your feedback would be greatly appreciated.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
San Francisco, California
Level Contributor
18 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed 27 March 2014

The hotel is incredibly convenient for skiers and the ski valet that's offered downstairs is something that I definitely needed after a long day of skiing. The room was clean and nice (though after maid service, they only left one towel - which seemed really odd).

After eating at the hotel restaurant, I came up to my room to find a handwritten note from our waitress with a complimentary box of chocolates, which I thought was a nice touch.

I definitely recommend getting a massage at their spa - the massage therapist worked wonders.

The only thing that was a little inconvenient was that since I was on the 6th floor, I had to take two separate elevators to get to my floor. Other than that, everything was great. I fully intend on coming back to the Westin next ski season!

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank Sasha K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hayden81615, admin assistant at The Westin Snowmass Resort, responded to this review, 3 April 2014
Thank you for taking the time to post a review on TripAdvisor after your recent stay at The Westin Snowmass Resort. We're so glad to hear that you were able to enjoy a visit to our Spa after long days spent skiing. We're look forward to welcoming you back next ski season.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Tennessee
Level Contributor
47 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
5 of 5 bubbles Reviewed 27 March 2014

I stayed in February for 5 days of skiing. Zach, at check-in, was efficient and thorough, providing tips about the hotel. Maggie was another helpful rep. The ski-out location of this resort cannot be beat, situated next to the Village Express and Skycab lifts. My husband and I enjoyed our king room in the Alpine wing....there's a full wall of concealed clothing and gear storage plus 5 hooks in the room's 'hall' area for ski pants, helmets, jackets, etc. Westin's Ski Valet, right downstairs, made jumping out to the slopes an easy process. Dining options in the hotel are other conveniences that we enjoyed. The Vue (lobby) lounge overlooks the slope, with a warm fireplace and pleasant ambiance. There was live music in the early evening. The lounge's food and drink menu were perfect for apres-ski and were sometimes all we needed for an evening meal.

  • Stayed February 2014, travelled as a couple
    • Value
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Helpful?
Thank TanNHappy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JCurnow, General Manager at The Westin Snowmass Resort, responded to this review, 1 April 2014
Hello TanNHappy! Thank you for staying with us and thank you for taking time to write such a great review of your stay! Very glad you enjoyed our 2nd to none ski-in/out location, our services and amenities. Thanks also for the nice mentions of Zach and Maggie from our front office, they do a great job. We hope to see you back in Snowmass in the near future!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Rapid City, South Dakota
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 24 March 2014

We were recently at The Westin at Snowmass for a family vacation. The Kids Club and their director Rose were amazing. Not only did my husband and I get to have some alone time on the slopes, our children had so much fun with the Kids Club. Rose made each of our children feel like they were the most important kids there. They were always entertained with the variety of things to do. Our daughter Ashley has A LOT of energy and a short attention span. Rose was able to keep up and engage her. I would recommend The Westin to anyone especially those with children!

  • Stayed March 2014, travelled with family
    • Value
    • Location
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Helpful?
2 Thank DocKauffman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JCurnow, General Manager at The Westin Snowmass Resort, responded to this review, 2 April 2014
Hello DocKauffman! Thank you for staying with us on your recent ski vacation to Snowmass! Thanks also for the great review regarding our Kids Club and Rose. She does an excellent job of entertaining our younger guests and we are so pleased your kids had som much fun. The Westin and Snowmass are a great family combination and we look forward to welcoming you back soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Freehold, New Jersey, United States
Level Contributor
77 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 bubbles Reviewed 24 March 2014

Recently renovated this Westin is right on the mountain with ski valet. Very nice restaurant and bar. Great lobby and awesome views nice outside fire pitts.Very small spa no steam or sauna very surprised about that. However its a nice place to stay for a few days or weekend escape. I thought the service at the restaurant was very good.

Room Tip: Mountain side with baloney for sure
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  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ken F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hayden81615, admin assistant at The Westin Snowmass Resort, responded to this review, 3 April 2014
Thank you for taking the time to post a review on TripAdvisor after your recent stay at The Westin Snowmass Resort. We're so glad to hear that you enjoyed our location right on the slopes and dining at Snowmass Kitchen. We hope to welcome you back again soon for your next weekend escape.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Oklahoma City, Oklahoma
Level Contributor
3 reviews
3 of 5 bubbles Reviewed 23 March 2014

The location for the Westin property as a ski-in, ski-out can't be beat anywhere on the mountain. Unfortunately, the service is less than desirable. The bar staff all but ignored the guest in the View and the Wildwood, and the wait staff at breakfast attempted to overcharge families with kids who had wristbands every morning (kids with bands eat free, but you better check your bill closely). Moreover, all valets are not created equal. For whatever reason, the valets and bellmen in the lobby can't be trusted with the security code for the ski valet downstairs (nor can they contact anyone with the code). Hence, if you plan to leave the property before 8:00 am, don't expect to take your skis and boards with you. A little trust and wait service training will go a long way at this convenient property.

Room Tip: Request rooms in the 100 range if possible. The elevators are slow and there are too few of them to...
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  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Trey R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hayden81615, Director of Operations at The Westin Snowmass Resort, responded to this review, 3 April 2014
Hello Trey R,
Thank you for your review, I am glad that you found our location right on Snowmass mountain hard to beat. I am sorry that the service in the Vue lounge and Bar at Wildwood did not meet your expectations. These venues are ideal for an après ski beverage and they get very busy. That does not excuse the service that you received. The wristbands are there to easily identify those children that are on the kids eat free package. I am again sorry that we failed to notice this and charged you. If you still have outstanding charges resulting from this, please contact the hotel for a refund. The ski valet is designed to safeguard your ski equipment and therefore we take that responsibility seriously. With this in mind, we have limited access afterhours. I am sorry this disrupted your ability to enjoy all of Snowmass mountain. We appreciate your feedback and it will allow us to fine tune our guest services.
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Additional Information about The Westin Snowmass Resort

Property: The Westin Snowmass Resort
Address: 100 Elbert Lane, Snowmass Village, CO 81615 (Formerly The Silvertree Hotel & Conference Center)
Phone Number:
Region: United States > Colorado > Snowmass Village
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Ski-In / Ski-Out Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Ski-In / Ski-Out Hotel in Snowmass Village
Price Range (Based on Average Rates): ££
Hotel Class:4 star — The Westin Snowmass Resort 4*
Number of rooms: 254
Official Description (provided by the hotel):
Located in the center of Snowmass Village, the Westin Snowmass Resort offers guests ski-in/ski-out access to Snowmass Mountain, which has more trails than any other mountain in the country. ... more   less 
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Also Known As:
The Silvertree Hotel Snowmass Village
The Silvertree Hotel And Conference Center
Silvertree Hotel Snowmass Village

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