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“Not what I expected”
3 of 5 bubbles Review of Wildwood Snowmass

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Wildwood Snowmass
Ranked #12 of 13 Hotels in Snowmass Village
2 reviews
“Not what I expected”
3 of 5 bubbles Reviewed 2 September 2013

This hotel was clean and has a great location. When checking in the staff was friendly. Only downfall is that the rooms did not look like the pictures. The pictures show the rooms with bright happy colors and in actuality the color scheme in the rooms was a bit dingy looking.

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SJBartlett
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hayden81615, Guest Experience Team at Wildwood Snowmass, responded to this review, 12 September 2013
Thanks for writing a review on TripAdvisor. We're glad to hear that you found the hotel to be clean and in a great location with friendly staff. We hope that you will come back to the Wildwood the next time you are in Aspen/Snowmass.
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268 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    3 of 5 bubbles
  • Rooms
    2.5 of 5 bubbles
  • Service
    3 of 5 bubbles
  • Value
    3 of 5 bubbles
  • Cleanliness
    3 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (71)
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English first
New York City, New York
Level Contributor
15 reviews
5 hotel reviews
5 of 5 bubbles Reviewed 1 September 2013

From the moment i arrived, the front desk staff were more than accommodating! I had 3 separate rooms at the Wildwood for a several days and even with what i could assume was full occupancy (Week of the USA Pro Cycling Challenge), they were able to help me with Anything i needed to make mine and my co-workers stay more enjoyable. Even when i called the front desk at 12am asking about the ac (which there isnt one) Brett came to my room and quickly installed one so that i could get a good nights sleep with my window open for some fresh mountain air!! I highly recommend this hotel. The location is ideal for summer and winter. Great staff, great stay. Cant wait to go back!!

  • Stayed August 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank christina c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hayden81615, Guest Experience Team at Wildwood Snowmass, responded to this review, 4 September 2013
So glad to hear that you had a great stay and found the staff to be awesome! Just to clarify, though, Brett (though he is amazing) did not install an "ac" unit in the room - I think he was able to install a screen in the window and bring a fan. -Because it is true that there is no air-conditioning at the Wildwood. (I don't want to mislead anyone about that.) We're excited to welcome you back for summer and winter!
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Denver, Colorado
Level Contributor
31 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
3 of 5 bubbles Reviewed 31 August 2013 via mobile

Stayed here one night for the JAS in August. It was the only with availability so had to take it or stay in Glenwood. The hotel is ok but not worth the price they charged. The bar looks cool but doesn't open util 4pm so I didn't have a chance to check out. For $200 a night I was expecting a lot more it was very average.

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kim E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hayden81615, Guest Experience Team at Wildwood Snowmass, responded to this review, 3 September 2013
We're so sorry to hear that you were disappointed with your stay at Wildwood Snowmass. We do try to keep prices down so that it is an affordable option for visitors to stay right in Snowmass Village. On busier weekends like JAS, the prices do climb based on the higher demand. (-Just as prices go up over Christmas/New Year's) We hope that you will give us another try the next time you are in Aspen/Snowmass.
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San Francisco, California
Level Contributor
56 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
5 of 5 bubbles Reviewed 22 August 2013

I don't know who was doing some of these reviews, but I have a feeling they're more comfortable in a Marriott Residence Inn than a great character / boutique hotel like this.

LOVE everything about this place. The suite was awesome. Stylish but comfortable. So nice to not be in a standard hotel room that could be anywhere. A real honest to god working fireplace!

The public areas are great. Fun. Young. Energetic. This is a place where they clearly WANT you to socialize. I totally get if you want a super quiet place this would not be for you. But if when you travel to a ski destination you want to meet people and have a certain energy about it, this place is great.

Staff is AWESOME. Special call out to Brett. Dude's and ALL STAR!

  • Stayed August 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ken M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hayden81615, Guest Experience Team at Wildwood Snowmass, responded to this review, 3 September 2013
Thanks for the great review! The goal is definitely to provide a fun, social place at an affordable price. Brett definitely is an all-star -I'll be sure to pass on the kudos to him. We hope to see you again soon!
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Bedford, Texas
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 bubbles Reviewed 12 August 2013

I've been coming to the Wildwood with family and friends each March since 1978, when it was slope-side; i.e., before the Silvertree (now Westin) was built. The best features that have kept us coming back are 1) the location: proximity to The Mall and the slope, and 2) the included hot breakfast (no more, with the remodel).

The Wildwood used to be right on the slope, but many years ago, the Silvertree created about a 50 yard walk to/from the slope. Not too bad, and with included ski check at the Silvertree/Westin, not bad at all. Check your skis at the end of the day and head to après ski in the mall, forgetting about your skis until the next morning. Beats leaving the bar and having to reclaim your skis and carry them to your room.

The included hot breakfast not only allowed a decent meal before hitting the slopes (with fruit and protein: eggs and/or bacon/sausage/ham vs an unhealthy carb-filled continental breakfast, although you had that option too), but provided a daily gathering of extended family and friends each morning to form ski groups/plans for the day (over the years our ski group as ranged from 30 - 150 people).

The rooms are your basic hotel room in size, the Wildwood rooms are generally larger than the Westin rooms. The Wildwood rooms open to the outside, which some consider more motel-like, but for a ski hotel, this is an excellent setup. While getting dressed for the slopes, one can walk outside to check the weather directly, and also not get too hot while waiting for slower-dressing companions, as you might do if in the halls of another hotel (e.g., Westin). While the rooms have never been anything special, a nice feature of some of them is having the sink outside of the bathroom (best for sharing, although it would be nice to be able to close that area off from the rest of the room with a sliding partition). Also the fridge and humidifier have been very useful features.

As for the drastic remodel, it seems pretty clear that they are marketing to a younger demographic. The new bar on the lobby level is nice, if you don't mind the almost kindergarten-like fashion sense/colors. Throughout the hotel, they are clearly leaving the cozy lodge feeling behind and going for a funky, bright color approach. Not my favorite, but some may like it. Snowmass Village can certainly use some nightlife, and this bar has potential, as it is just above the mall, easily accessed from the street (without having to go through a lobby). I imagine that drink pricing and management style will determine whether it becomes a place to be, or a typical sparsely populated/boring hotel bar (e.g., Westin).

The “game/activity room” above the lobby took away the restaurant and home to the beloved “included breakfast”. It has a pool table, ping pong, tables for games, etc. A nice idea to have an unattended place to gather outside of the rooms - one evening we brought our own drinks, a guitar, and hung out there a few hours playing some games - but the decor needs a little work to make it feel welcoming. If they would have kept the decor of the previous dining room it would have a better feel. It now has the feeling of a dated, deserted dorm common room. (And the visual remnants of the kitchen/serving area just make us miss the breakfast even more – so they have room to bring it back!!!)

On the outside, the two new hot tubs are nice improvement over the old one. The gas fire strip/pit looks cool, but didn't see any activity around it. We miss the 2nd floor walkway bridge between the buildings, having friends and family in different rooms around the hotel. Not sure why they needed to take that away.

As for the room changes, this is a great example of “Form over Function”, in contrast to the general design principle of “Form follows Function”. Bright new colors, but preciously little storage to put anything. For a ski trip, one generally has more clothing than your average trip. In fact, for years we've been telling management that a very inexpensive upgrade to the rooms ($20/room?) would be to just add a bunch of hooks on the walls so you can hang things up to dry before the next day.

Major remodel - no clothing hooks and even less places to put things. 9 deep drawers and lots of counter space has now become only 3 shallow drawers, some open cubby holes, almost no counter space, & 2 wide, unwieldy drawers under the end of each bed at floor level. And the beds were downsized from queen to double/full. (They can still add some hooks!!! Like 10-15 hooks around each room, to hang damp ski pants, jackets, T-shirts, long underwear, gloves, hats, etc.)

The under-bed drawers are the major nod to youthful clientele. Having to get down on your knees, or hurt your back, trying to pull out full under-bed drawers and reaching across such wide drawers to reach the back or other side, is pretty awkward. I imagine older guests and/or less athletic guests might find this unsettling. I could manage fine, but my parents were less than thrilled, although I wasn't in their room to witness the extent of their pain. Also, when one person is accessing one of these large drawers, the entire pathway is blocked. So, these drawers might be fine with only two athletic people in the room (to pull the drawer out or jump over an open one), but for a family of 4, or just 4 friends sharing a room, having to share big drawers like this is less than ideal. Previously, each person would get 2 dedicated drawers, plus a community drawer for gloves/goggles/hats/etc. Now, 3 shallow drawers that barely fit a pair of ski gloves, and intermingled clothes between our boys because they had to share a large drawer that they can barely open themselves.

We used to keep a variety of snacks above the TV cabinet. Now that area is gone, and even the room table is about half the size as before. Also, the pedestal table style (vs corner legs) means you can’t store things under the table either. The room always lacked enough hanging closet space (why hooks would be so helpful), but now a narrow column of shelves has cut the easily accessible/open end of the closet in half. So less room to hang clothes, and more difficult to access the hanging space that's left. Fewer drawers, that are also more difficult to access. Some open shelves and cubby holes, so you get to look at all your stuff spilling out, and in an insane bit of remodeling chutzpah (and I'm not Jewish), the cabinets under the bathroom sink have been sealed shut, because you just shouldn't have brought this much stuff on a ski trip. Like 4 diddy bags (Dopp kits), or a makeup bag, or shaving cream, or sunscreen, or your own hair dryer, or a curling iron.

They also moved the ski rack from behind the door, to all the way across the room. So if you do bring your skis to the room, you spread snow across your floor. And that reminds me that the outside hallway used to be carpeted, which absorbed snow off your boots, as well as wall-to-wall carpet in the room (other than the bathroom). Now there is just a rug around/under the beds, not inside or outside the door, so snow/water is tracked into the room much further, getting your socks wet later.

So, the remodel to the lobby bar is a plus if they can create a successful atmosphere to keep it hopping with activity. The game/activity room is nice, but not worth the sacrifice of the included breakfast. But lacking the breakfast, at least the space was converted into something beneficial. The new hot tubs are nice. But the remodel of the most important thing, the rooms, is a major functional failure (unless you can ski for a week out of a carry-on bag, or travel by yourself). And to top it off, the rates dramatically increased after the remodel. (To be fair, they did decrease a few years ago with the economy. But the rates used to be high, and are high again – at least during high season – for a very basic room... without breakfast... )

In summary, as I mentioned, the two distinguishing features that have kept us coming back for decades are location and breakfast, with the rooms being average. Now the rooms are functionally less than average and the breakfast is no more. Is location (and habit) enough to keep us coming back these increased room rates? That remains to be seen. But our youngest boy has already asked what we are going to do about skiing next year “now that they have messed up the hotel”. It may be time to check out condos or a house...

  • Stayed March 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank skpainter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hayden81615, Guest Relations Team at Wildwood Snowmass, responded to this review, 3 September 2013
Thank you so much for taking the time to write such a detailed review after your recent stay at Wildwood Snowmass. As a loyal guest to the old Wildwood Lodge, your input is invaluable to us. Your feedback has been shared with the executive management team, and you will be happy to hear that we are bringing back the much-beloved Wildwood Breakfast Buffet for this ski season! You are so right that it provided the perfect "daily gathering of extended family and friends each morning to form ski groups/plans for the day." Once again, thank you for all of your comments, and we hope to keep you as a loyal guest at Wildwood Snowmass for many more years to come.
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Level Contributor
269 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 156 helpful votes
3 of 5 bubbles Reviewed 9 August 2013

We stayed in a ground unit at Wildwood, where we've registered before through former Silvertree (now Westin resort). Wildwood is the lower budget version of Silvertree, since Wildwood isn't ski in/out (requiring a fair walk across the shared lane and down flights of stairs to the village walk). It's not an easy trek for kids with skis, but the outdoor pool was a saving grace, to entertain family outside rooms that are rather small. Accommodations are generally overpriced in Snowmass, just as food venues--that aren't worth mentioning, so Wildwood was fine for the cost conscious and ski-weary. It was a place at which to lay our heads, and the breakfast buffet in the adjoining bar and grill was piping hot early in the morning... better service than most.

  • Stayed March 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AnLily
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hayden81615, Guest Experience Team at Wildwood Snowmass, responded to this review, 16 August 2013
Thank you for taking the time to post a TripAdvisor review after staying with us at Wildwood Snowmass this past ski season. Please keep in mind for next time that Wildwood guests are able to use the Westin Ski Valet on the Mall to store their skis & poles overnight - so they don't have to lug them back and forth to their hotel room every day. We're pleased to hear that you enjoyed the piping hot breakfast and found the service to be better than most. We look forward to seeing you again next ski season!
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Denver, Colorado
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 bubbles Reviewed 7 August 2013

If you like drunks beating on your door at 11:00 PM, a midnight party of college frat punks on the 2nd floor that the "management" will do nothing about, smelly elevators with nasty carpets, incredibly poor food, cracked bathtubs, sheets that don't fit the bed, TV's that don't work, irons that leak water, phones with shorts in the lines, doors that don't lock, outside walkways that sag and collect lakes of water for you to walk through when it rains, windows without screens AND MOST IMPORTANTLY a cleaning staff that leaves your door open ALL DAY LONG and your personal belongings unsecured for over 10 hours.....then this is the place for you!

After complaining time after time of these problems the only thing the front desk staff would do was offer free food vouchers. That's like getting robbed at gunpoint and the police offering you a cheeseburger for your troubles....and a crappy tasting cheeseburger at that!

After four nights of the above treatment the Starwood Properties "customer service" guy offered to give me 1 free night in another, or the same, Starwood Properties! Of all the unmitigated gall. These people who run this Wildwood "resort" are not interested in your comfort...heck, they lose 8 employees or more in turn over every 2 weeks (I overheard this between 2 managers and the Chef as they stood commiserating in the lobby), so this could be one factor AND they are only interested in filling what they call beds. I also don't think anyone that works the front desk is over the age of 30.

The rebuttal replies on this very website will say the Wildwood property was built in the 1960's and will have some mechanical problems well, the last time I checked, Starwood generates over 8 figures a year in revenue so, here's a tip, Starwood......TEAR THE WILDWOOD DOWN AND REBUILD! They will also, however, say that this "resort" is geared toward the snow crowd and is great for those who want a 'bargain' but, leaving your room open all day long while you are away on business? Yeah, a bargain for those who would burglarize your room! The funny part of it is the Westin Resort is directly next door and they utilize the same employees! The guy who would do nothing at the Wildwood front desk one night served us our food (from those very same free food vouchers he gave us) at the Westin restaurant the next night!

DO NOT GO TO THIS "RESORT" unless you really like being uncomfortable and taken severe advantage of.

  • Stayed July 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Clif S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hayden81615, Guest Experience Team at Wildwood Snowmass, responded to this review, 16 August 2013
Thank you for taking the time to write a review after your recent stay at Wildwood Snowmass. All feedback, both positive and negative, is greatly valued as it can be used to help us improve the guest experience for all future guests. I am so sorry to hear that you personally had a bad experience. All of your comments have been shared with the proper department leadership teams. We take all reviews very seriously and appreciate the time it took for you to write it. We hope to have the opportunity to exceed your expectations the next time you are in Snowmass - perhaps at The Westin for a more upscale hotel experience.
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Additional Information about Wildwood Snowmass

Property: Wildwood Snowmass
Address: 40 Elbert Lane, Snowmass Village, CO 81615 (Formerly Holiday Inn Express Snowmass Village)
Region: United States > Colorado > Snowmass Village
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #12 of 13 Hotels in Snowmass Village
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Wildwood Snowmass 3.5*
Number of rooms: 155
Official Description (provided by the hotel):
Thrill seekers, explorers and nature lovers unite! Whether you're hitting the slopes of Colorado's most popular mountain, hiking its verdant summer trails or indulging in Snowmass/Aspen's year round cultural events, we're your perfect home base. There is no shortage of things to do at the Wildwood itself, read a book in a chaise by the pool, warm up in European-inspired hot tubs or visit the Fitness Center for a quick workout. Walk to the slopes and hiking trails, or enjoy the many shopping, dining and entertainment options at Snowmass Village Mall. Relax fireside in the lobby or The Bar, featuring Colorado's New Belgium Brewery or Enjoy Double Black Noodle Bar, a Japanese-style ramen restaurant featuring unique noodle bowls ready to tempt your taste buds. With a variety of fresh herbs and vegetables, our chefs have created imaginative dishes with tastes and flavors. ... more   less 
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Also Known As:
Wildwood Hotel Snowmass Village

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