Yesterday I called Fun Valley to book a cabin. There were no cabins left for our dates so we elected to stay in a motel with a kitchen. After talking with our family we decided that it would be better to get two motel rooms rather than just one.
I called this morning to make the change. We wanted the kitchen-motel to be in my sister's name and the new room to be in mine.
After explaining the situation to the folks that make the reservations, they told me that in order to do this I would need to cancel our current reservation and start over. I agreed. Click, the line goes dead.
I called right back and said "sorry, I think we were disconnected".
The man said "no, you said you wanted to cancel so I cancelled the reservation and hung up".
I said, " right, I want to cancel and start over".
His reply was, "we don't have any other rooms available for the dates your requesting".
"Oh, well then I guess we will just keep what we have and make it work".
"Sorry mam, we've already cancelled your reservation and there is a waitlist".
I would have never cancelled had I realized they were completely booked and we would have lost our room and not been able to get new ones. It seems to me he should have told me upfront that there were no other rooms available.
I tried to reason with him to no avail. It's sad to me. My family has been going there for years and have loved it. My dad stores his camper there every summer. Looks like our family will be finding a new place, one that listens and tries to accomodate their customers, to have our reunions. :(
- Also Known As:
- Fun Valley Family Camping Hotel South Fork
- Fun Valley Family Resort South Fork, Colorado