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“Very Positive Experience”

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The Steamboat Grand
Ranked #4 of 21 Hotels in Steamboat Springs
Certificate of Excellence
Pass Christian, Mississippi
Level Contributor
22 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
“Very Positive Experience”
Reviewed 5 March 2014

We are first-timers to a ski resort, but seasoned travelers nonetheless and have nothing but good things to say about The Steamboat Grand. The front desk and bell staff were all friendly and helpful, housekeeping did a great job, and the common areas were well-maintained and cozy. The on-site ski rental shop was very convenient and the ski area was just a short walk across the street. We were looking for a family-friendly place to let our seven-year-old son experience snow for the first time and were not disappointed. I booked lodging, transportation, ski school, and other activities through Steamboat's central reservations office and was very happy with its convenience and efficiency. And as we walked around the surrounding area, we never had the "I wish we were staying there" moment. We truly enjoyed our stay and plan to return next year.

  • Stayed February 2014, travelled with family
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Helpful?
3 Thank KellyH025
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Keegan W, Guest Relations Manager at The Steamboat Grand, responded to this review, 8 March 2014
Thank you for taking the time to share your experience at The Grand. We are delighted to hear your entire Steamboat experience was a Grand one, and we look forward to seeing you again next year!
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637 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (159)
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English first
NC
Level Contributor
136 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
Reviewed 5 March 2014

Just stayed 3 nights at the Grand. The people really make this place. The service is outstanding and all the staff are so friendly especially Mark who gave me great tips on where to shop, get ski gear, etc.

The property is just a very short walk to the gondola. The ski rental shop will carry your skis over to the mountain for you so good if you have kids.

There are lots of cozy common areas with fireplaces, a fabulous outdoor area with a heated pool and 2 large hot tubs, great bar and breakfast area called the Cabin plus they will shuttle you around town so no car needed.

The rooms are large and clean with fairly basic mountain decor. Nice spa toiletries.

Plan to tay there again. Excellent experience! Recommend for both business and personal travelers.

  • Stayed March 2014, travelled on business
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Helpful?
2 Thank LadyRouge
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Keegan W, Guest Relations Manager at The Steamboat Grand, responded to this review, 5 March 2014
Thank you for the wonderful and thorough review of The Steamboat Grand and our staff! We look forward to welcoming you back on your next trip to Steamboat.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Winchester, Massachusetts
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 26 February 2014

Spend 4 nights over Presidents Birthday Week and enjoyed a great stay. Friendly and attentive staff, I can't remember the last time a concierge called to ask what he could do for me. Nice layout for the hotel, 2 big outdoor hot tubs, which came in handy after long days on the slopes. "The Cabins" restaurant was nice and convenient. My daughter and I stayed in a standard queen room and had more than enough space for all our gear.
There is the "Grand Storage" across the street on the way to the mountain where you can store your skis and boots. My only suggestion might be to offer a complete ski valet by having skis brought right to the mountain for guests. I know that's easier said than done with how the layout of the base area is but it was a chore to carry the skis from the storage to the mountain, though we got used to it.
Otherwise great stay and I highly recommend the hotel and the mountain for a ski holiday.

  • Stayed February 2014, travelled with family
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Helpful?
2 Thank Ross G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Keegan W, Guest Relations Manager at The Steamboat Grand, responded to this review, 28 February 2014
Thank you for the outstanding review of The Grand and our amenities. We look forward to welcoming you back in the near future!
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Fort Collins, Colorado
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 26 February 2014

Our stay at The Steamboat Grand was very poor and the lack of urgency from the team was even more disappointing. Our concerns were disregarded concerning our room, the cafe, and the front desk. Upon our arrival we waited for 30+ minutes for our bags to be brought up to our room even after we offered to come get them from the bellman. Our room lacked a remote, the bathroom lights were flickering, and no bathroom fan. Our sofa bed, which was advertised as a condo to accommodate 4 adult guests, had a paper thin mattress and a rod that poked in our back so much that the second night we chose to sleep on the floor instead. The cafe employees were completely preoccupied and rude whenever we visited, that we eventually brought our business elsewhere. When I brought this up to the Front Desk, we were pushed aside and disregarded. We were told that the mattresses for the sofa bed would be replaced in the summer and if we had tried using the side beds. We travel quite often to Steamboat and normally stay at the Sheraton Steamboat, however due to them being sold out we chose The Steamboat Grand. Moving forward, I know why they are always sold out, because this was embarrassing and the investment for our weekend was ruined.

  • Stayed February 2014, travelled with family
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Helpful?
2 Thank Emily B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Keegan W, Guest Relations Manager at The Steamboat Grand, responded to this review, 1 March 2014
On behalf of The Steamboat Grand, I would like to apologize for your experience at our property. We recognize the sofa sleepers need updating, and they will be replaced in the near future. Regardless, we hold ourselves to a higher standard of service than what you received, and we will be contacting you directly to make this right.
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toronto
Level Contributor
32 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 122 helpful votes
Reviewed 25 February 2014

As soon as you arrive at the hotel the staff comes to take your bags. The check in staff was very friendly and gave us a lot of information about the area restaurants… We stayed in a one bedroom suite which was very large and comfortable. The bathroom was very nice and the bed was comfortable. The wifi worked well and was included.
The restaurant for breakfast was quite good although the service was a little slow. We were there for SuperBowl weekend so we watched the game in the bar. It was very crowded as expected but they tried to accommodate as many people as possible. THey had good Super Bowl food and drinks and food were reasonably priced.
They also provide free storage of your skis at the hill which saves the walk with your skies back and forth which is nice. There is also a free shuttle that takes you in to town and picks you up at night when you are finished which is a very nice touch.
The best part was the hot tub area which was huge with a heated outdoor pool. They also have bar service at the hot tub and the drinks were reasonable priced.
In general this is a good hotel with a very nice staff.
I would definitely stay here again.

  • Stayed January 2014, travelled as a couple
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Helpful?
1 Thank thetripplanner5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Keegan W, Guest Relations Manager at The Steamboat Grand, responded to this review, 28 February 2014
Thank you for the amazing review of our property, amenities, and staff! We are delighted to hear your experience was a Grand one, and we hope to see you again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Andover, United Kingdom
Level Contributor
25 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 23 February 2014

This is our first time to Colorado and the Steamboat Grand. On arrival we were met by bell hops who were helpful. Reception staff were friendly and gave us some useful information. After a very long day all we wanted to do was get to our room and collapse in bed.
We got a free room upgrade on booking to a one bed condo, well it was fantastic. Huge open plan lounge, dining room and kitchen with lovely fire place. Large bedroom and spacious bathroom. The sofa was uncomfortable and lumpy which was a shame.
We tried out the Cabin for an evening meal a couple of times the burgers were great but unfortunately we had to wait 40mins for the ribs to come ! Shame
One night we tried the smaller restaurant as the Cabin had a private function, shame they did not tell us at breakfast that morning. NOT much choice so we had the pizza. Well it was awful, tough as old boots and not much taste either. Yuk.
We had breakfast included which was a great start to the day. Lots to choose from and well presented. Omelettes cooked fresh and hot, lovely.
If you are skiing ask for a room near to the ski slopes we were lucky and got room 557 which is at the end nearest to the slopes. The hotel corridors are very long !
The Grand offers slope side storage of ski and boots which is great not that its far to walk if you get a room close to the slopes. But at least it stops people stomping through the hotel in boots early in the morning waking everyone up !
Another huge great thing they offer is the free shuttle into town each day. Running from early afternoon til 22:15 each evening. You hop on either 15 or 45 mins past the hour and then call the hotel on your cell phone and request a pick up. They usually give you an estimated time of arrival and the most we waited was 15mins. Its too far to walk anywhere so if you do not have a car then this is the only way to get around.
The town offers many bars and good restaurants.
The room was clean and tidy and the staff for the most part friendly part from when asking for help in finding a doctor. The receptionist just handed us a number and no offer of help or assistance and the same went for concierge too.
Would i recommend to others.....yes but void presidents weekend or any holiday periods as it get very busy indeed

  • Stayed February 2014, travelled as a couple
    • Value
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    • Cleanliness
    • Service
Helpful?
1 Thank Sharon S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Keegan W, Guest Relations Manager at The Steamboat Grand, responded to this review, 28 February 2014
Thank you for sharing your thoughts on The Steamboat Grand. We are pleased to hear you enjoyed your time with us, and we hope to see you again on your next trip to Steamboat!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Fort Collins, Colorado
Level Contributor
23 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 23 February 2014

The impressive facade and classic ski lodge decorating let you know this place is special. You are across the street from the skiing. But there's plenty else to do. We were in the heated outdoor pool and hot tub every day. I used the exercise room, which had multiples treadmills, bikes, and stair masters. This is the second time we stayed, renting a 1bedroom with kitchenette. Very handy with the kids to make breakfast. There was a sleeper sofa, but both girls preferred sleeping on the window seats near the gas fireplace. Room was clean and large. Big tv but limited selection of channels. Wifi worked great, so just ended up using Netflix. Bed was a little on the hard side, but there were plenty of extra pillows and blankets. Nice big bathroom and couldn't hear anyone else in the adjacent rooms or hallway. Actually, the only time I heard anyone else was kids down in the pool outside, which we could see from our room. Parked in the hotel lot across the street, which is $15/day. Had a great time!

Room Tip: Upper floors room got hot in middle of night but turning on a/c cooled it off fine.
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  • Stayed February 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Service
Helpful?
Thank RunnerMomRedmond_WA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Keegan W, Guest Relations Manager at The Steamboat Grand, responded to this review, 24 February 2014
Thank you for taking the time to share your experience at The Grand. We are delighted to hear you enjoyed your stay, and we hope to see you again soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Steamboat Grand

Property: The Steamboat Grand
Address: 2300 Mt. Werner Circle, Steamboat Springs, CO 80487-9027
Region: United States > Colorado > Steamboat Springs
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Business Hotel in Steamboat Springs
#6 Family Hotel in Steamboat Springs
#6 Romantic Hotel in Steamboat Springs
Price Range (Based on Average Rates): ££
Hotel Class:4 star — The Steamboat Grand 4*
Number of rooms: 328
Reservation Options:
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Also Known As:
The Steamboat Grand Hotel Steamboat Springs
Steamboat Grand Springs
Steamboat Grand Hotel Springs
Steamboat Grande

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