We have travelled to Steamboat for more than 25 years for skiing, and when invited to attend a summer wedding there were happy to get a room at the Steamboat Grand. When I called for a reservation I was told it was a busy weekend with the Balloon Rodeo and many conferences in the valley.
The only room available was a "parlor" room with a sleeper sofa; my first response was to question the quality of the mattresses for use a a primary bed, and whether housekeeping did turn down for it. I was assured the bed would be fine and housekeeping would make up the bed each day.
The queen sized sleeper mattress and frame turned out to be very flimsy and uncomfortable. The first morning the front desk was requested to provide another mattress to prevent the spring frame from pushing against our backs. Their response: they knew the sleepers were a problem and all of them should be replaced soon. He offered a foam pad which would be added later in the day.
A sheet of foam was brought to the room late in the afternoon, but we needed to put it under the mattress ourselves and it was only the width of a twin mattress. The other issue was there were only twin blankets available and we had to do our own set up each day. Housekeeping was very poor at replacing towels and supplies and we never got anywhere with a fitting blanket request.
This is not what we expected in what has been considered one of the best accommodations in Steamboat and we do not plan a return there. If they are to continue to use these sofas as primary sleep accommodations, they need to be honest about expectations and improve housekeeping services.
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- Also Known As:
- The Steamboat Grand Hotel Steamboat Springs
- Steamboat Grand Springs
- Steamboat Grand Hotel Springs
- Steamboat Grande