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“WOW!!!!”

Old Town Pub & Restaurant
Certificate of Excellence
Cuisines: American
More restaurant details
Restaurant details
Good for: Bar Scene
Dining options: After-hours, Lunch, Dinner, Reservations
Keystone, Colorado
Level 5 Contributor
55 reviews
31 restaurant reviews
common_n_restaurant_reviews_1bd8 23 helpful votes
“WOW!!!!”
Reviewed 18 February 2014

We went to the Old Town after a recomendation from our hotel staff and we were NOT disappointed. The food was GREAT and fairly priced and the bar menu was excellent. They have a great selection of beers and the mixologist behid the bar is an expert!!!

The best thing I can say about the Old Town is that their customer service is second to none. I had a very extensive converstion with our server about the prime rib and steak offerings. It was confusing to say the least.

When our food came out, he broght the opposite of what I ordered. After I politely told him that there had been an error, he was very polite and apologetic and whisked it away very quickly with the promise a correction. Within minutes, the manager came to our table, offered a very sincere apology and offered to buy us a round of drinks. Soon after, the waiter came back with a new plate of food, this time correct, and made it his priority to make sure I was satisfied before he left.

Keep in mind this is a PUB and restaurant. There was a group of people playing table games that were a bit loud at times, but again, this is a bar afterall. If you're looking for a quite family or romantic dinner, this may not be the place for you...

Overall, the service was prompt and no detail was left un-attended. We WILL return to the Old Town next time we are in Steamboat!!!!

  • Visited February 2014
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank Larry H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melissa B, Owner at Old Town Pub & Restaurant, responded to this review, 3 April 2014
Thanks for the review, Larry! We appreciate it when people take the time out of their busy schedules to let us know how we are doing. We love what we do and we are so happy that you noticed. Hopefully you get to make it back to Steamboat sooner than later and we will get to see you when you do! Hope all is well in Texas; it's still snowing here in Steamboat!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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189 reviews from our community

Visitor rating
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Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • Portuguese first
  • Any
English first
Level 6 Contributor
118 reviews
90 restaurant reviews
common_n_restaurant_reviews_1bd8 61 helpful votes
“Good pub grub”
Reviewed 8 February 2014 via mobile

Great beer selection. Happy hour is amazing! The vanilla porter was my personal favourite. The food was substantial (too much!) and pretty tasty. We were a little rushed due to the band setting up but that because we don't eat till late. Good atmosphere good pub

Helpful?
Thank Ablender86
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melissa B, Owner at Old Town Pub & Restaurant, responded to this review, 3 April 2014
Thank you for the review! We are glad you enjoyed our happy hour so much, we figured skiing is expensive enough so we should try and give it back to the visitors and locals with 1/2 priced drinks every day from 3-6. Our beer list is changing frequently so stop on in the next time you're in the area and see what's new.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Portland, Oregon
Level 6 Contributor
111 reviews
64 restaurant reviews
common_n_restaurant_reviews_1bd8 65 helpful votes
“POOR service”
Reviewed 7 February 2014

We had a very large group and we scheduled a pub crawl with this place months in advance. They knew we would have lots of people but I guess they forgot to schedule any extra staff. It was very crowded when we arrived. The food was ok but nothing special. I had to ask 3 different people for silverware which finally arrived about 5 minutes after the food. Never got refills on drinks and were never asked if we wanted refills. Food showed up all at once, including salads, soups and dinners. Wife got wrong dressing on salad but nobody ever came by to check on us. Will not be back. It might be an ok place but if it's busy, avoid this place.

  • Visited February 2014
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank Tulsadivers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melissa B, Owner at Old Town Pub & Restaurant, responded to this review, 3 April 2014
Thank you for taking the time out to review Old Town Pub, if it wasn't for guest feedback we wouldn't know how to get better. We are always working to provide the best service and dinning experience we can offer, and we thank you for letting us know what we need to pay more attention to. It's always difficult when 150 people walk into a bar at the same time, but you are right, we should have been more prepared. While we were expecting your group, we were not expecting it to collide with another pub crawl, also with about 100 people in attendance. Regardless we apologize that your experience was not top notch and hope that the rest of your trip in Steamboat made up for it. We love our little ski town and hope you did too.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
California
Level 5 Contributor
48 reviews
26 restaurant reviews
common_n_restaurant_reviews_1bd8 26 helpful votes
“Great pub vibe.”
Reviewed 1 February 2014

We were seated quickly and served quickly. First table in as we were very early but it was full by the time we left. Servings are generous and everyone loved their food. Our daughter ordered mac and cheese off the children's menu and it was "spicy". A little perplexing as you'd expect it to be fairly bland. Also they were missing something off the dessert menu that everyone wanted but they gave us a substitute for free. Will definitely go back.

Visited January 2014
Helpful?
Thank Jillian128
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melissa B, Owner at Old Town Pub & Restaurant, responded to this review, 3 April 2014
Thanks for the review! We hope you make it back to see us soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
La Vernia
Level 5 Contributor
63 reviews
31 restaurant reviews
common_n_restaurant_reviews_1bd8 15 helpful votes
“Great place to eat”
Reviewed 14 January 2014 via mobile

We ate there after shopping and we all found the place charming. The food was great, the waiter very friendly and capable.

Visited December 2013
Helpful?
Thank Cindism
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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