I called to book three weeks at this hotel, after we sold our house. I specifically asked if the room had a full size refrigerator/freezer, since we were bringing the last of our food with us. I was told that yes, they do have full sized appliances. When my wife checked in, we found that there was only an under counter refrigerator. The room smelled like smoke, there was garbage in the stairwell, and the room itself was really dingy.
At 10pm that evening (we checked in around 8) I frantically called around to other extended stay places in the area, and everyone was booked for at least the next three days. Lucky for me, I did manage to find another hotel that was much better and for the same price.
I went to check out, stating that the room was not as described to me, and we needed to go to a different hotel. The clerk at the desk was very friendly. She told me that I would only be charged for the first night, and the rest of my reservation would be cancelled. I figured I could discuss the one night's cost with the manager the next day, since we were only in the room for about two hours (just long enough to find another hotel).
The next morning, I look at my bank account, and learn I was actually charged for the first full week, not just the first day. I called the hotel back, and was told the manager would be in at 9AM and would call back. At 10AM, I called again, and this time I was told the manager wouldn't be in until 9AM the next day. When I called corporate headquarters, I was transferred to their accounts payable department to discuss reimbursement. I had to leave a voicemail. I still haven't heard back.
This was probably the worst hotel experience of my life. Even at the discounted rate compared to other hotels, it wasn't worth it.
- Official Description (provided by the hotel):
- Welcome to Crossland Denver - Thornton. We're just 10 miles away from the Rocky Mountain Arsenal National Park and two miles from Water World. Our hotel is designed especially for longer stays with studios featuring kitchens or kitchenettes and plenty of work space. ... more less
- Reservation Options:
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- Also Known As:
- Crossland Denver Thornton