We had stayed at the Nirvana hotel several years ago and received a great deal, with equally great service. Being a boutique hotel, it WAS a great improvement over the run of the mill hotels, but that has changed....
We came to the Nirvana quite suddenly after having had a security breach at another "boutique hotel' where we were staying. We requested a room for 2 weeks and, because we were staying for an extended period of time, we asked for a discount. The manager and her assistant declined to give us any consideration for our urgent situation. The room rate was fixed and was to be paid in full upon check-in with NO REFUNDS what so ever...even for emergencies. We should have left right then and there as things went downhill within the next few days.
First of all, inadequate security became an issue. After checking in the room, we found that the balcony doors do not lock properly and could be opened easily. There are safes in the room but they may not accommodate laptops. The balcony doors had to be secured with strategically
placed rocks to jam the doors shut. Laptops had to be locked in our suitcases.
Secondly, the hotel provides towels for guests to use for their small pool, but everyone takes them to the beach after signing for them. The towels are older, with frayed edges, certainly not something that would be used in the guest rooms. We took four towels as to adequately cover the lounges at the beach. When we returned from the beach, we were chastised by the day staff at the front desk for taking more towels than we were allowed...1 towel per person two towels per room max.
My friend felt that there was no logic to the "boutique" hotel's two towel policy and felt that he should discuss his request for 2 towel per guest. After listening to him for 20 seconds, she blew him off, claiming not to understand english, and immediately called the manager to the front desk. The manager listened to my friend and then reiterated the hotel policy of 2 towels per room. He again asked her to listen to his explanation, she then stated that they didn't have enough towels for all the guests to use at the beach. He stated that this was a beachside "boutique" hotel and maybe they should purchase some more towels to adequately fill the needs of the guests.. She then stated that the laundry wasn't able to pick up, launder, and return enough towels within a day.. The excuses kept coming..with no resolution of the issue..... The manager and the front desk assistant, then, made sure that an insufficient number of beach towels were left out each morning. I don't think the staff should get into an heated open ended discussion over a simple request of 1 additional towel for the beach lounge bed. We were required to "ask" for 2 towels every morning for 12 days.
Things became extremely impersonal from that moment on. We were never acknowledged and heavily ignored by any day staff members other than the bellboy. No one would even look at us for the remaining time there. We also noticed that the day time staff do not really communicate with any of the hotel guests. And remember "NO REFUNDS" "NO EXCEPTIONS". The vacation became increasingly uncomfortable each day when we had to give the key to the front desk woman.. she would grab it and not utter a word. The overall stay at this hotel was very unpleasant. A personal vendetta from the day staff over two frayed, old towels that should have been tossed in the trash.
A high priced "boutique" hotel should provide personal, individual, and attentive service to its guests. If it cannot or will not, it should remove the "boutique" name. Staff at a "boutique" hotel should understand what the word implies. They should especially understand that their paying guests deserve more individual consideration and behave in a business like manner, regardless of what their personal feelings are.
I do not recommend this hotel simply because of the high price (we paid about US$93 per night) with lack of service. Breakfast was inadequate, coffee terrible, internet is inconsistent, and worst of all very unfriendly staff. The day staff is uneducated, spoke broken english that was very difficult to understand, unprofessional, loud and vulgar. At this price, there are much better hotel choices around Pattaya and Jomtien beach area. I would definitely stay away from Nirvana Boutique Hotel.
- Official Description (provided by the hotel):
- Nirvana Boutique Suites are located right in the heart of Jomtien Beach, just steps away from the ocean.We are super deluxe in features but with a friendly down to earth attitude, and very affordable in price. We are dedicated and delighted to make your stay with us a memorable vacation. ... more less
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- Also Known As:
- Nirvana Boutique Hotel Pattaya
- Nirvana Boutique Suites Pattaya/Jomtien Beach