Stayed 10/11-13. The first night our sink was plugged. Maintenance plunged it, pulled out hair and a sewing kit, but couldn't fix it so we moved to another room, with a better view. Manager gave us free breakfast at the buffet which is located in the Atwater. We ate breakfast and two dinner meals there and the food is amazing from the steaks, to the burgers, to the salmon skewers, delicious. Free shuttle to Lionshead and Vail Village is nice. The kids loved the pool.
Upon arrival I asked if an upgrade to a suite was available, but was denied. Oh well.
At dinner, we had a water glass shatter across our table. My daughter sliced her finger and a bandaid was brought and applied by the staff. In hindsight, we should have moved tables to get away from the shrapnel, but the waitress didn't think on her feet. I'm sure she has rarely seen an incident like that, but to bring our plates, place them on shattered glass, ask if we needed anything else, was somewhat oblivious to her surroundings.
Kudos to Josh and Aron in the Atwater for making us feel welcomed and relaxed and Stephanie for getting our room problem figured out.More
- Free Wifi