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“Wonderful Hotel, except...”
Review of Hotel Talisa, Vail

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Hotel Talisa, Vail
Ranked #12 of 30 Hotels in Vail
Certificate of Excellence
denver, co
Level 6 Contributor
147 reviews
104 hotel reviews
common_n_hotel_reviews_1bd8 138 helpful votes
“Wonderful Hotel, except...”
Reviewed 23 November 2013

While the valet guy was adequate at best, everyone else we met were warm, friendly, and welcoming. Our room was slightly upgraded to a balcony view room and we loved it. The bed, furnishings and room size easily met expectations but while the bathroom was nice (and had two sinks) it was more 3 star hotel looking while the rest of the room was more like 4+ stars.

The outdoor pool and hot tubs were welcoming, interestingly shaped and located, and had towels at each. The shuttle bus was on demand that day so no waiting to get into central Vail. Finally the complimentary athletic club was excellent (wish they had a lap pool) and my girl said the spa was WORLD CLASS! -best facial she ever had!

Problem-
well two of them: 1) The hotel's known for their spa yet a sign at the pool says "SPA" with an arrow that points to the exact opposite end of the hotel. Why? Because it's the incorrectly labeled hot tub. If you're known for your spa then don't use the word so haphazardly especially if it sends you the the farthest opposite end of the hotel from the spa.
2) IF staying inside the hotel there are signs for the spa. -take the specific elevators to 2, turn right, go down the hallway, turn right again, down a much longer hallway, through some doors and alas you're there. BUT NO- once I walked 80% of the way there (at the far other end of the hotel's grounds) there's a construction sign saying to go all the way back and start again trying one's own different path. Duh- the sign goes in the lobby and again at the elevator, not at the end saying basically to go back to the beginning and you figure it out from there. We couldn't believe it was a current sign and went straight- right into paint buckets and construction materials. -still had to double back. That's so JERKY and made my girl tense and angry as she finally walked into the spa appointment that I gave her as a gift.

  • Stayed November 2013, travelled with family
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Helpful?
Thank denverroadtrip
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
John G, General Manager at Hotel Talisa, Vail, responded to this review, 18 December 2013
Dear denverroadtrip,
Thank you for taking the time to write a comprehensive review on TripAdvisor. We value feedback from all our guests and appreciate your opinion. As a AAA Four Diamond resort, we strive to provide a great experience and appreciate your thoroughness on every aspect of your experience. We take feedback from our guests seriously and have therefore shared your review with our team. We’re always striving to make improvements in an effort to ensure every guest has a positive experience.
John Garth
Managing Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
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  • Sleep Quality
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  • Cleanliness
Traveller tips help you choose the right room.   Room tips (359)
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English first
Littleton, Colorado, United States
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 20 November 2013

The hotel rooms are very nice, and the hallways are quiet. The pool is beautiful, it overlooks the creek and is a peaceful setting. The Fireside Bar is a great place to hang out with friends. The bell staff are very helpful with loading and unloading vehicles, which was great for us as we were there for a hockey tournament.

  • Stayed November 2013, travelled with family
    • Value
    • Location
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Helpful?
Thank Susan K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Phoenix, Arizona
1 review
Reviewed 19 November 2013

We stayed at Vail Cascade in early/mid November of 2013 for three days. From the time we arrived till we left the staff was outstanding. Everyone was friendly a made us feel very welcomed. We were there to have a intimate wedding(just us and the minister:) ) and when staff found out they upgraded our room for free!!! Everyone was very helpful and made our stay memorable.
We plan to come back in the summer with my kids and bikes :) and don't plan look anywhere else to stay than the cascade's again!
If your in the area and looking to for a great place to stay, we would highly recommend Vail Cascade Resort & Spa

  • Stayed November 2013, travelled as a couple
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Helpful?
Thank Rob S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
John G, General Manager at Hotel Talisa, Vail, responded to this review, 18 December 2013
Dear Rob,
First let me take a moment to say congratulations on your recent wedding and send you best wishes for a lifetime of happiness! We are truly honored that you selected Vail Cascade as your destination to celebrate. We appreciate you taking the time to write a review on your experience and from what it sounds like, you had a memorable time, which is great to hear. We’re glad you enjoyed our newly renovated rooms and romantic setting on Gore Creek. When you decide to return with your family, please let me know if there’s anything I can do to make your next visit (maybe an anniversary trip?) even more memorable.
John Garth
Managing Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Arvada, Colorado
Level 6 Contributor
91 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 18 November 2013

We got a heck of a deal for early October through Living Social. On top of the deal, we also got a 20% off because Living Social was running a special. I'll be honest, we felt like we were getting away with something!
Off-season all amenities weren't available, but we were pretty aware our stay would be that way.
From check-in to check-out, the entire staff was fabulous. They all treated us like a million bucks, and made sure we were happy the entire stay.
Absolutely loved the lounge with the big fireplace-so great on a chilly night.
Would absolutely stay again even if we didn't get such a discount.
Never got a chance to check out the gym or pools, but maybe next time!

Room Tip: Mountain view is great, but even our front-facing room was good.
See more room tips
  • Stayed October 2013, travelled with friends
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Helpful?
Thank dmsrdh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dallas, Texas
1 review
Reviewed 17 November 2013

Must go see Anne at the restaurant by the bar. She was a great waitress and very knowledgable about food and wines! Great environment and great people. Did not even matter the slopes were not open yet...

Must visit the hot tubs and heated pool while it's snowing. Amazing experience

  • Stayed November 2013
    • Value
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Helpful?
Thank Ldfbjordie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
John G, General Manager at Hotel Talisa, Vail, responded to this review, 18 December 2013
Dear Ldfbjordie,
Thank you for your business and your endorsement! We take great pride in providing superior service and are thrilled to hear about your stay. We hope to see you again soon. The lift is running and the ski conditions are great!
John Garth
Managing Director
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Mass
Level 2 Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 16 November 2013

I stayed at Vail Cascade in early November on a five-night business trip. The staff were superb, friendly, and attentive. The food was fantastic. The room was great and the view was amazing! I had the best massage of my life in their lovely spa. The bartender was talkative and extremely friendly. The front desk staff were awesome. Coffee shop was so convenient! Concierge was attentive and always had tissues on hand! Reservations was great at the time of booking, and pleasant when I called to have my bill emailed. Fantastic property. A+

  • Stayed November 2013, travelled on business
    • Value
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Helpful?
1 Thank pjjmama
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Golden, Colorado, United States
Level 2 Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 16 November 2013

I've stayed at the Vail Cascade for business for the past 15 years and it is disappointing that it has declined in amenities, service, and infrastructure. My recent stay involved someone walking into my room at 8:00 at night after the hotel gave a guy my room...laying in bed and in he walks. The bathroom drains, both sink and shower were so backed up and slow that by the time my shower was over the water was to mid calf.

The property used to offer Vail Mountain Roaster coffee and now it's some inexpensive pod. They advertises the local craft beer element of their restaurant but don't carry it full circle.

All of these things aren't terrible issues and I will say the fitness center alone is the reason to stay here. These would be acceptable issues at a $79 a night lower budget hotel but I have higher expectations of this property. I will also point out that I stayed here during off-season and they may not have their "A" game up and going yet.

  • Stayed November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
1 Thank Lisa L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
John G, General Manager at Hotel Talisa, Vail, responded to this review, 18 December 2013
Dear Lisa,
Thank you for taking the time to write about your recent stay with us. After reading your review, we are disheartened to hear about your experience, especially since you are a valued customer and have stayed with us multiple times. I do hope you give us another chance to earn back your loyalty and I personally invite you to call me directly if I can make your next visit more enjoyable. Again, we appreciate your honesty and will take this feedback as a learning opportunity.
John Garth
Managing Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Talisa, Vail

Property: Hotel Talisa, Vail
Address: 1300 Westhaven Dr., Vail, CO 81657-3890 (Formerly Vail Cascade Resort & Spa)
Phone Number:
Region: United States > Colorado > Vail
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Ski-In / Ski-Out Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Ski-In / Ski-Out Hotel in Vail
#3 Top resorts Hotel in Vail
#6 Spa Hotel in Vail
#6 Luxury Hotel in Vail
#8 Business Hotel in Vail
#9 Romantic Hotel in Vail
#9 Family Hotel in Vail
Price Range (Based on Average Rates): £££
Hotel Class:4 star — Hotel Talisa, Vail 4*
Number of rooms: 285
Official Description (provided by the hotel):
Discover Hotel Talisa, Vail - Vail's newest luxury mountain getaway, reopening after a multimillion-dollar transformation. Our forested backyard at the base of Vail Mountain promises a one-of-a-kind respite of beauty and serenity balanced with inspired activity no matter the season, with the shops and restaurants of Vail a mere five minutes away. Hotel Talisa's 285 sophisticated new guest rooms and suites acknowledge your outdoor-centric activities with benches and gear storage, with amenities ranging from rainfall showers and soaking tubs for tired muscles. In our atmosphere of residential mountain luxury, you will discover the perfect home base for both adventure and escape. Luxuriously appointed bathrooms. Contemporary décor with indigenous inspiration. Refreshment centers stocked with local and international delicacies. Delightful turn down traditions that send you to sleep with a smile. The inspired décor of our guestrooms tie into the soul of Vail, exuding the spirit of outdoor adventurers, artisans and native tribes alike. Influenced by the best aspects of the Rockies and Alps, the Hotel Talisa will enchant you with culinary creations from around the world. Open all day, the new 3-meal restaurant is open breakfast through dinner, showcasing authentic flavors from the Colorado Rockies and the eight countries that touch the Alps, from Austria to Monaco. Our lounge offers a fireside setting for enjoying inventive après-ski food, drink, music, conversation and floor-to-ceiling mountain views. And our fresh market is a favorite stop for active guests who prefer quick serve and to-go gourmet foods and libations. Guests will delight in blissful and invigorating treatments at the new alpine spa within the hotel along with even more fitness and spa offerings at Aria Spa and Club adjacent to the hotel. And, as Vail's premiere skiing experience, our on-property chairlift provides for Vail's only true ski-in/ski-out luxury resort, with on-site rentals and ticket office, aided by a world-class ski concierge. Enjoy four seasons of outdoor adventures galore with mountain biking along Gore Creek, fishing, swimming, ice skating and more or simply lounging at one of the infinity pools or hot tubs and fire pit socializing. Private cars and complimentary shuttles are available exclusively for resort guests along with dedicated concierges eager to assist in planning your visit. Whether seeking tranquility, adventure or a blend of both - Hotel Talisa, Vail's newest luxury hotel and resort beckons year-round. ... more   less 
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Also Known As:
Vail Cascade Resort And Spa
Vail Cascade Hotel Vail
Cascade Resort

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