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“Off season”
Review of Hotel Talisa, Vail

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Hotel Talisa, Vail
Ranked #11 of 31 Hotels in Vail
Certificate of Excellence
Reviewed 2 May 2014 via mobile

We stayed here on a stop-over while traveling cross country in April after ski season. Everyone was very accommodating. The staff, drinks and food were outstanding. Highly recommended. We will be going back during ski season next time!
My only regret was having a short time to stay. Oh, the room was very clean and comfortable too.

Stayed: April 2014, travelled with friends
Thank Ron A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Katie J, General Manager at Hotel Talisa, Vail, responded to this reviewResponded 12 May 2014

Dear Ron,
Thank you for selecting Vail Cascade for your off-season escape. We love this time of year – quiet, cool and perfect for relaxation! We’re thrilled to hear that you enjoyed your visit, although short. We’d love to welcome you back for another experience. Please let me know if there’s anything we can do to make your next stay even better.
John Garth
Managing Director
Vail Cascade

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466 - 472 of 1,204 reviews

Reviewed 30 April 2014

Great spot, good food, drinks, VERY clean. perfect view. not much I can say. This Resort is well mainitained and a great spot to adopt as a get-away. The desk staf are always professional and fun to work with. The remaining staff seem to keep to themselves and don't communicate much with patrons. Some people are ok with this...I would like some communication from staff as a customer....hello...good morning...how are things? If the remaining staff adopted the same practices and attitude of the check-in desk staff this would be a 10 rated Resort. After staying here multiple times over the years, I just notice a difference in the attitude and willingness to say hello between the great Desk check-in staff and the remaining emplyee base.

Room Tip: Upgrade is worth the $. river/ mountain view.
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  • Stayed: April 2014, travelled with friends
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Thank pilottrim
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
John G, General Manager at Hotel Talisa, Vail, responded to this reviewResponded 1 May 2014

Dear pilottrim,
Thank you for your candid feedback on your recent stay at Vail Cascade. We appreciate hearing your recommendations and insight on your interactions with our front desk staff. We will use this information as a training opportunity and will share your feedback with our team. We’re always striving to make improvements so we appreciate your perspective.

Thank you again for your business and selecting Vail Cascade for your Vail getaways. The temperatures are climbing, the sun is shining and Mother Nature is getting us ready for summer fun! Hope to see you again soon – and please let me know if there’s anything I can do to make your next Vail Cascade experience even better!

John Garth
Managing Director

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 April 2014

We have stayed at the Vail Cascade multiple times before… in the summer, before the ski season, during ski season, and this time, the weekend after ski season ended. Each time we are reminded of how much we love the Vail Cascade. This time we stayed with our 2 little ones in a suite which made for a great layout for a family. The service is always so personable and we do feel that just about everyone goes out of their way to make you feel served. Yes, there are 5 star hotels in the Vail area, but we continually choose the Vail Cascade over them because of how peaceful the property is. You are right by the creek, which you can hear from your room if you are facing the mountain, you have the heated pool (it was snowing this morning and there were people in it) overlooking the mountain. You are not in the middle of the hustle and bustle (though some may like that) and we SAVOR the mountain beauty and peacefulness of the property. We go to escape and we feel that we do. Everyone was respectful to our little ones and treated them like princesses.

If you have little ones, they have pack and plays but did not provide Johnson and Johnson amenities for them as some resorts do- bring your own. The Market had a great selection of snacks and lunch items for them, plus plush animals. Donovan park was a quick 10 minutes away and was an awesome playground… hands down more fun than the playgrounds in Vail Village and Lionshead.

If you stay during ski season you are ski-in ski -out which cannot be beat. The prices were very reasonable in the restaurant and the market. Negatives, we do feel that the rooms are getting worn feeling, and many of the servers in the restaurant were, admittedly, new and did not seem to have the level of service or caring that everyone else seemed to have. But all in all, we love going and love planning our next trip back.

  • Stayed: April 2014, travelled with family
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Thank coloradocutie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
John G, General Manager at Hotel Talisa, Vail, responded to this reviewResponded 1 May 2014

Dear coloradocutie,
As a loyal Vail Cascade guest, we appreciate your review, especially since you’ve experienced each season in Vail! That's great to hear. We are glad that you had a wonderful stay with your little princesses and enjoyed the serenity of our location, our unique amenities and our staff. We take great honor in providing superior service and love to hear that you enjoyed your stay. We hope you return again soon – the summer is around the corner and we’d love to welcome you and your family back.
John Garth
Managing Director
Vail Cascade Resort

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 April 2014

When I first arrived I was disappointed by the decor, both of the lobby and the rooms. it does not make up its mind if it wants to be "alpine chalet"' style or late 50ies revival !
We had a family gathering there ( 3 rooms) and it was handy to have a suite with a huge living room for our family gathering. The room unfortunately was overlooking the entrance, not the stream, but at least not a parking lot.
The rooms are largen and well equipped with a mini fridge (unstocked) , iron and board, hairdryer, 2 bathrobes even 2 much needed humidifiers. My advice is to use them.
Athough the coffee in room is free, the 1liter water bottle is not ($4!). When my relative complained about drinking the water ( tap water is chlorinated to the tilt) before seing the price tag, they graciously substracted it from his bill. We then bought water by the gallon at a nearby store.
Because of the breakfast prices ($11 for a pot of tea) , we always had breakfast out. But we had a delicious ( mussels) meal the last day in the very reasonably prices dining room of the hotel.
The hotel is environmentlly conscious with salted water instead of chlorine in the pool which is beautifull, overlooking the stream and the mountain. The hot tub is chlorinated and each of them has an artsy outoor fireplaces. My sons used the steam room in the spa.
The staff was extremely nice and smiling and helpful . Actually everybody in Vail is very friendly.
The ski shop is a dream as they actually carry your skies to the lift and help you to put boots in and out ( well, I am an old lady, maybe they took pity !). Book on line your equipment and save 30 %. Book your lift tickets on line , 7 days before and you save too.( good for next year, now)
There is a lift right at the ski shop that will connect you to the rest of the mountain. It worked 4 out of 5 days. if it does not, you have to take the shuttle ( every 20 mn) to the next village 10 mn away .
Improvements needed:
More light in the rooms: You better not lose a contact lens for there is very inadequate lights everywhere in the room (side lights only).
A sign that give you the choice to change the towels daily or not.
Access to free drinking water if not in the room , maybe on each floor.
the A/c off an on is noisy, and since our bedroom in the suite had no windows, we were either hot or awaken. ( we solved the problem with earplugs)

All in all a very good stay.

Room Tip: As the all say, over the stream...
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  • Stayed: April 2014, travelled with family
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Thank Ondine21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
John G, General Manager at Hotel Talisa, Vail, responded to this reviewResponded 24 April 2014

Dear Ondine21
Thank you for sharing your comprehensive feedback on your recent stay. We value all of our guest’s opinions and we recognize that others will appreciate the information as well. As the ideal Colorado base camp, we take great honor in providing experiences as unique and memorable as our mountain setting and are pleased to hear you enjoyed your visit from Boston. Should your travels bring you back to Colorado and if you would like to return to the Vail Cascade specifically, please let me know so we can ensure your next stay is even more memorable.
John Garth
Managing Director
Vail Cascade Resort

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 April 2014

3 of my lifelong friends and I spent a weekend here in April. The accomodations were nice, clean and comfortable. We spent 2 days at the spa and it was an amazing treat! Do yourself a favor and book a massage with Ted...best massage I've ever had, by far! The fitness center was fully stocked with nice equipment and was very clean. We also took a yoga class....it was relaxing, not quite like the vigorous classes I take back home, but was wonderful. Vail was such a fun place for a girls' weekend trip and I'm so happy we chose to stay at Vail Cascade! We'll be back!

  • Stayed: April 2014, travelled with friends
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1  Thank cncm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
John G, General Manager at Hotel Talisa, Vail, responded to this reviewResponded 24 April 2014

Dear CNCM,
Thanks for taking the time to post your feedback on your recent girls getaway at Vail Cascade. We're very pleased to hear you and your 3 lifelong friends enjoyed our guest rooms, spa and athletic club. And if you think our guest rooms are nice, you should check out our condos and vacation homes next trip! Hope to see you all again this summer.

John Garth
Managing Director
Vail Cascade Resort

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Reviewed 17 April 2014

The staff were all very nice, but the facility itself was not very nice. However, the outdoor hot tub was absolutely wonderful, and I liked the range of food choices at the cafe.

The heat came on with a big thump and then whined until it got the temperature up. The beds were not comfortable - ours slumped into the middle and the sheets were so over-starched that they made crinkly noises. The big overhead light in the front foyer is full of dead bugs.

The food is quite expensive. It's $18 just for a basic continental breakfast. The room service prices are not too bad, but by the time they have added on 22% for service, an extra $4 for delivery, and all the taxes, it really adds up.

And then they tried to charge us a $600 "forfeiture fee" for cancelling one night! We hope they made good on that, but haven't seen the final bill yet.

Room Tip: There are a bunch of rooms that look over the front entrance where the valets take the cars. This le...
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  • Stayed: April 2014, travelled on business
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Thank P B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
John G, General Manager at Hotel Talisa, Vail, responded to this reviewResponded 18 April 2014

Dear PB,
First of all, thank you for being honest and sharing your experience. From what it sounds like, you didn’t get a good night of rest while staying with us, which we’re sorry to hear. We recently completed a room renovation and replaced our beds and linens, but we will take your feedback and share it with our team so that we can take the appropriate steps to make improvements for future guests. I appreciate your feedback pertaining to the cost of dining while on property. As a top restaurant in Vail, Atwater tries to provide a range of options that are unique as the restaurant itself and are competitively priced for Vail standards. We just rolled out a 3 for $33 promotion, which is 30% off and runs through the spring. It’s a great deal and definitely worth checking out.

We appreciate your business and the information you shared as we strive to continuously improve our processes and service standards as a AAA Four Diamond resort.

Sincerely,
John Garth
Managing Director
Vail Cascade Resort

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 April 2014

Nice ski-in/ski-out location with really close lift to Vail mountain. Will try it another time, as we are here for conference, not play. While an older place, the rooms are mostly clean and cozy with outstanding linens and bedding. The luxury robes provided along with a room humidifier are nice touches. Our bed is wonderful for a great night's sleep. There are French doors opening onto a quaint balcony with two chairs to sit upon. It being April with snow still everywhere, it's a little too cold to enjoy the outside amenities. The one nasty thing was the black mold in the shower, chips in the tub and a musty shower curtain that I had to have replaced.
The on-site restaurant is excellent but pricey. Healthy portions prepared amazingly well with enthusiasm of locally sourced foods. Highly recommend it as a nice treat.
The one thing I did not like at all was the awkward accessibility of the rooms and the spa. We were in the east wing and had to maneuver several turns in hallways and one elevator and more turns and twists until we got to our room. And the spa? It's across the street! Either access it by crossing outside sidewalks and walking up stairs and going through hallways, or go through the hotel hallways, past peoples rooms taking elevators and stairs and through doorways ad nauseum into a darkened entry that is not very refreshing nor serene. Not Feng Shui either. Oh, and the dark parking garage is crammed with very small stalls, also located across the street and not just below the hotel. Just inconvenient for this expensive place.

Room Tip: If possible, ask for a room on the riverside as they are south facing and the water running through...
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  • Stayed: April 2014, travelled on business
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Thank peetieswie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
John G, General Manager at Hotel Talisa, Vail, responded to this reviewResponded 18 April 2014

Dear peetieswie,
Comprehensive reviews such as yours are not only beneficial for us, but for other guests as well. We’re pleased to hear you enjoyed our location on Gore Creek, our spacious and comfortable guest rooms and Atwater’s locally-inspired cuisine. We also appreciate your honesty pertaining to our resort layout. We are in the process of improving the wayfinding and signage so that it’s easier to get from one part of the resort to the other. If you do decide to return to Vail Cascade (this time for fun), we’d love to welcome you back. Summer is around the corner and offers a playground of adventure, activities and events.
John Garth
Managing Director
Vail Cascade Resort

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Additional Information about Hotel Talisa, Vail

Address: 1300 Westhaven Dr., Vail, CO 81657-3890 (Formerly Vail Cascade Resort & Spa)
Phone Number:
Region: United States > Colorado > Vail
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Ski-In / Ski-Out Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Top resorts Hotel in Vail
#4 Ski-In / Ski-Out Hotel in Vail
#5 Luxury Hotel in Vail
#6 Spa Hotel in Vail
#8 Business Hotel in Vail
#9 Romantic Hotel in Vail
#9 Family Hotel in Vail
Price Range: £245 - £885 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Talisa, Vail 4*
Number of rooms: 285
Official Description (provided by the hotel):
Hotel Talisa, Vail’s newest luxury hotel, following a $60M + renovation, offers the epitome of elevation with 285 new guestrooms and suites with sophisticated décor, luxuriously appointed bathrooms and delightful turn down traditions – the perfect home base for year-round adventure and escape. Savor enchanting global culinary creations and breathtaking views within, Gessner, the new restaurant and lounge, an inventive après scene, blissful spa treatments, a premiere skiing offering including an on-property ski lift, ski concierge, rentals and ticket office, and experiences for all ages inspired by our beloved mountainside setting and culture. All just a mere 5-minute drive from Vail Village. ... more   less 
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Also Known As:
Vail Cascade Resort And Spa
Vail Cascade Hotel Vail
Cascade Resort

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