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“Summer Getaway”

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Four Seasons Resort and Residences Vail
Ranked #2 of 30 Hotels in Vail
Certificate of Excellence
Reviewed 23 June 2012

My husband and I stayed at the Four Seasons Resort Vail-mixing a little business with pleasure. The room was beautiful-complete with fireplace and balcony. Large bathroom included a deep tub, separate shower, his and her sink. Entryway to the room felt like a beautiful foyer with hardwood floors, walk in closet and bar area. Beautiful wood detail throughout the room and the resort. During our stay, the staff was very courteous and eager to please. We enjoyed the lobby settings, deck areas and the pool. The heated salt water pool was very relaxing and a great place to hang out with friends in our group. Excellent poolside service provided heated towels, beverage and food service, even sunscreen.
Best Experience-The Spa! I highly recommend massage therapist, Kristen. She is incredibly skilled! I did the 80 minute high-altitude adjustment massage and it was the highlight of my trip. The Spa itself is beautiful and has all the bells and whistles you would expect at a Four Seasons. All the spa staff were extremely friendly and professional. Also purchased the Four Seasons Ginseng facial and buy purchasing both treatments, received a 10% discount on both. Esthetician Michelle gave an excellent treatment! I enjoyed every moment in the spa and can't say enough about the facilities and service. Also, Kudos to the concierge staff for their knowledge and help in selecting excursions.
Most Disappointing Experience-the food. The food prices in general were approximately double the price you would pay anywhere else. For example, $7 OJ, $5 bagel, $19 breakfast burrito. I'm a vegetarian and ordered off the room service menu-unfortunately, I was brought a chorizo burrito. The kitchen quickly replaced it with a vegetarian option, but it still wasn't what I had ordered and because of the ingredients they chose-I couldn't eat it. The entire meal and service was comped-so the only disappointment was the bother of it all and having to wait a little longer to get a good meal.
Four Star rating based on friendly staff, great accommodations and amenities and mostly the SPA!! Food prices and quality kept me from giving it a full five star rating. Would definitely go there again!

Room Tip: Be sure to ask about the view. Roof repairs were being made to one of the buildings in the resort...
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  • Stayed: June 2012, travelled as a couple
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1  Thank TomKaten
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 25 June 2012

Thank you for taking time to write a review of our Resort. I am pleased to hear you enjoyed your accommodations, especially the pool. I will make sure to acknowledge the women that provided your spa treatments. Thank you for your feedback on the food; it is from customer comments like these that we can continually improve our product and service. We hope that you can stay with us again very soon!

Sincerely,
Jim Guttau,
Director of Public Relations

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941 - 947 of 1,095 reviews

Reviewed 20 June 2012

My wife and I were attending a 3 week horse show in Parker. They don't show at the beginning of the week so we took the opportunity to beat the heat. The staff were exceptional and the food was exquisite. Where most places handle pets in a negative light, this "hotel takes pet friendly" to a whole new level. The chef makes puppy treats and pet amenities are added to the room, including dishes, bed and their own bottled water.

Room Tip: Ask about cost of suite upgrade when you check in
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  • Stayed: June 2012, travelled as a couple
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Thank Bob M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 22 June 2012

We are glad to hear you were able to escape the heat to the cool Colorado Rockies--and to our Resort! Our pastry chef, Rachelle Hyder, and her team make the pet treats daily. We love our pets, and they are treated like royalty!

Please visit us again soon.
Jim Guttau
Director of Public Relations

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Reviewed 20 June 2012

We had an absolutely wonderful time. The staff was among the best we've ever had at a Four Seasons. We had a family dinner party for my parents' 60th anniversary at Flame in the private dining room and they did a fantastic job. And it's a beautiful location.

  • Stayed: June 2012, travelled with family
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Thank ms99Eugene
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 22 June 2012

Thank you for taking the time to provide comments and the rating! I will pass the word onto our Flame Restaurant team and Chef Jason Harrison; they will be pleased to hear you enjoyed your dining experience there.

Sincerely,

Jim Guttau,
Director of Public Relations

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Reviewed 20 June 2012

The only problem we encountered was the "canned music" in the lobby bar and different areas of the hotel the music was to loud and annoying for us.

The Flame Steakhouse was fantastic!!
the pool service was great as well.

Room Tip: Choose a mountain view they are very nice>>
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  • Stayed: June 2012, travelled with friends
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Thank goaway46
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 22 June 2012

I am pleased to hear that you enjoyed your meal at Flame Restaurant, our signature eatery at the Resort. Our pool is also a guest favorite, so thank you for the compliment! Thank you for feedback on the music, too; we can only improve our guest experience with thoughtful insight from people like you.

Visit again soon,

Jim Guttau
Director of Public Relations

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Reviewed 17 June 2012

I spent a few nights there in May - the weather was beautiful and the hotel was even better! Four Seasons are great at styling themselves to local design and this one did it right. The place is beautiful inside and out, and the staff couldn't have been better - from the bellman who greeted me to the people in the lounge.

Special kudos to bartender Brad in the Fireside Lounge - the man knows his stuff! Made for a great group of hours chatting.

If you get a chance to stay here, be sure to wander all the corridors and check out the many glass sculptures they have on display - quite beautiful.

Be sure to factor it the "resort fee" though, its the first one I've encountered at a Four Seasons (although I hear Vegas has one in place now too maybe?). I'd have rather just been billed an extra $30 per night outright, the place is worth it. Resort fees just seem like they belong at places in Vegas like the Luxor so they can advertise lower rates on pop-ups than they actually charge LOL.

Regardless, the Four Seasons Vail was worth every penny I spent there.

  • Stayed: May 2012, travelled solo
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Thank Gary W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FourSeasonsColorado, Public Relations Manager at Four Seasons Resort and Residences Vail, responded to this reviewResponded 19 June 2012

Thank you for your compliments on our resort's design, as it was created to fit right in with our mountain backdrop. We get many wonderful comments on our art displays. We will also make sure to recognize Brad at Fireside!

Thank you for mentioning the resort fee; it's a separate daily resort fee of $30 plus tax per room per day. The fee is not included in the room rate. The resort fee includes various amenities, such as, complimentary transportation within the Vail Village, health club access, standard in-room internet, local phone calls, newspapers, in-room coffee & tea service, morning lobby coffee & tea service, access to our Kids for All Seasons program, and use of our private lockers and refreshments at our off site Ski Concierge during the winter season.

We hope to have you as our guest again very soon!
Jim Guttau
Director, Public Relations

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Reviewed 6 June 2012

My friend and I stayed here recently with our two 11 yr old children during a conference visit and it was amazing. Every detail was perfect. The rooms were spacious, however I was surprised that they had two double beds instead of two queens. This was a little uncomfortable, but the bed itself was delightful. The bathroom was huge and sparkled with granite everywhere, a huge tub for soaking, separate toilet area, and shower stall. The kids were treated like royalty with personalized chocolate chip cookies, a bathrobe with slippers, and hand made artwork waiting in the room upon arrival. The pool was amazing too. Just the perfect temperature for day or evening swimming. Heated bathrobes and towels poolside and a spectacular fireplace to take the evening chill away. The only detraction was that the kids club was NOT supervised as advertised during our stay since we discovered this was their off season and they were not fully staffed. Besides that, the kids club is awesome for kids of any age. They have a PS3, Xbox, foosball table, pool table, and three computer terminals for PC games. Overall our experience was very enjoyable and the property was beyond beautiful. It's conveniently located in the middle of Vail Village and within a short walk of everything.

  • Stayed: May 2012, travelled on business
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Thank Cynthia W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FourSeasonsColorado, Public Relations Manager at Four Seasons Resort and Residences Vail, responded to this reviewResponded 14 June 2012

We are so glad you enjoyed your visit. We do receive so many compliments on our bathrooms, especially the bathtubs! Sorry to hear that you were displeased with two double beds instead of two queens; however, it does state this arrangement on our website and should have been on your reservation confirmation.

We love our kids, so I am happy to hear they were treated like royalty! Regarding the kids' club: It is always staffed by our Spa attendants. On off peak hours, guests simply have to notify the Spa attendants if they would like to leave their children in Kids For All Seasons (KFAS) and an attendant is immediately brought in to staff the program. Hours are 8 a.m. to 5 p.m. We apologize if you were unaware.

Our 75-foot pool is a showpiece for the entire property, so I am pleased to read that you enjoyed the ammenities there.

Thank you for this wonderful review and comments. We continually improve our property with comments like yours. We hope to have you back again soon.

Jim Guttau,
Director of Public Relations

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Reviewed 29 May 2012

This is a beautiful property with exceptional service. There is a lovely pool area complete with fireplaces, hot tub and delicious food delvoered via poolside service.
The spa is just amazing.
The rooms are spacious and very, very comfortable. You never want to leave the room or the property. We ventured out for dinner and were very displeased. We wished we never left there. It was a great stay at a wonderful resort. There was enough to do for pre-teen kids too between the game room, hot tub and pool....

  • Stayed: May 2012, travelled with family
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Thank onthego2010_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FourSeasonsColorado, Public Relations Manager at Four Seasons Resort and Residences Vail, responded to this reviewResponded 11 June 2012

We are so glad you enjoyed our property, pool area, spa, service and rooms! Our teen center is a great getaway, so we are pleased to hear your pre-teens enjoyed the games, pool, computers, etc. We hope to have you back as our guest very soon.

Sincerely,
Jim Guttau
Director of Public Relations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Four Seasons Resort and Residences Vail

Address: 1 Vail Rd, Vail, CO 81657-5701
Phone Number:
Region: United States > Colorado > Vail
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Vail
#2 Luxury Hotel in Vail
#3 Romantic Hotel in Vail
#5 Family Hotel in Vail
Price Range: £330 - £2,003 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Four Seasons Resort and Residences Vail 5*
Number of rooms: 121
Official Description (provided by the hotel):
At the gateway to Vail Village, Four Seasons Resort Vail presents a fresh interpretation of a grand alpine hotel. With 121 guestrooms, 19 Residence Club units and 16 Private Residences, the Resort features amazing mountain views, a signature restaurant, Flame, and full-service Spa with 13 treatment rooms. The heated pool, flanked by a fireplace, is open year-round. In winter, skiing is a breeze with the Four Seasons Ski Concierge at the base of the Vista Bahn chairlift. In summer, families discover dazzling outdoor enjoyment, with an abundance of activities including horseback riding, fly fishing, zip lining, rafting, biking and more. With the largest guestrooms in all of Vail Valley — each with a soaking tub and a stone fireplace — you may not want to leave the room! Yet the Resort is just steps away to Village nightlife, shopping, al fresco dining and the renowned Village "apres" lifestyle Vail is known for. ... more   less 
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Also Known As:
Four Seasons Resort Vail Hotel Vail
4 Seasons Resort Vail

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