My family just returned from a 7 night stay at Vail Run. My parents exchanged points in their timeshare program to stay here.
Overall, it was a very enjoyable and comfortable stay. We stayed in a penthouse on floor 5. It was very large and accomodated our family of 6 people with it's 3 bedrooms and loft (with 3 additional twin beds). It was very clean with comfortable furnishings (minus the beds).
The common areas were very nice with comfortable seating, toys for the kids, coffee and lemonade. The pool and hot tun area were excellent and we spent many afternoons there. Comfortable patio furniture and new grills were great additions!
The staff was capable but not great. They didn't seem super excited about their jobs (at least learn to fake it!) but got the job done.
While I enjoyed our stay I do have a few complaints regarding the overall quality of the building. A previous poster mentioned how run down the parking lot was and is absolutely correct. It looks very shabby and does not leave a positive impression. The walk up the ramp is dangerous as you cannot see oncoming traffic. And why are we being charged $50 a week for parking in an empty garage when the city of Vail offers free parking?
The interior of the resort itself, while clean and comfortable, needs a cosmetic facelift. The salmon pink walls need to go.
The building only offers one elevator which breaks down occasionally and is VERY slow.
The WiFi is a joke. I saw a small modem duct taped to a beam on the 5th floor. We didn't get a strong enough signal to run the internet in our room.
During the week of our stay, the resort had flowers that looked ready to be planted that were left sitting in trays. No one ever bothered to plant them. Is there no landscapers or maintenance people? The job was just left half done.
Our room lacked screens on several windows, another maintenance issue (or lack thereof). Also, our room faced I-70 and the sound of traffic was extremely loud. Since we couldn't open our windows (for lack of screen and also due to the sound of semis traveling down the interstate) no one ever got a great nights sleep because the rooms got so warm and stuffy. There are no ceiling fans and the oscillating fans provided just don't get the job done. Finally, beds are extremely uncomfortable. Very hard mattresses.
My final complaint is regarding the balcony. The guard rail on the balcony is NOT SAFE for children. It does not provide rails that are narrow enough to prevent a small child from falling through. Since we were on the 5th floor and had two small kids this was an extremely dangerous place. I cannot believe this hasn't been taken care of.
- Official Description (provided by the hotel):
- Vail Run Resort is a 54 unit fixed week timeshare property. The Resort offers for rent studios, one/two bedrooms Condominiums, Executive Penthouses and Presidential Suites with fully equipped kitchen, fireplace and a sofa sleeper in the living room (sleeping capacity 2-10).Each unit is unique. The Resort itself offers a Gym with weights and cardio equipment, a heated outdoor swimming pool, a hot tub, sauna, game room, free wireless Internet, free outdoor parking for one vehicle, lounge with complementary coffee, hot chocolate, tea, computers, and local newspapers. During the ski season the Resort has a complimentary shuttle to the ski slopes. Vail Run Resort strictly adheres to the 4:00 PM Saturday Check-in time. No early check-ins are allowed as the time is reserved for realtors and perspective owners to view the property. All owners and guests must checkout by 11:00 AM on Saturday. ... more less
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- Also Known As:
- Vail Run Hotel Vail