We have visited Vail every summer for the past 3 years with our toddler. We like upscale resort settings (properties with pool, workout facility, spa, dining and modern decor) and have alternated in the past between the Four Seasons and the Sebastian. We usually drive up to the mountains and stay for a week.
After a less-than-positive experience with the Sebastian last year involving difficulty with housekeeping, getting on the road in a timely manner and having an expensive jacket go missing between the room and the car (I reviewed the stay on Travelocity on July 21, 2012), I left frustrated.
I was contacted by the Director of Operations and we had a long conversation about our challenges. He asked me to come back this year and try the property again, and he and the staff would make sure we had a great experience. As many relationships that start off rocky can be turned around and become great long-term relationships, we agreed to give the Sebastian another chance.
My husband, my 2.5 year old and I revisited the Sebastian this month, and our experience was stellar from the moment we arrived. We were greeted warmly, provided with cool bottled water, and asked upon checkout what our desired daily housekeeping time would be (a pain point last visit.)
We drove in at noon, and although the standard check-in time was 3 pm, our room was ready and our luggage was taken up immediately. That night, we were welcomed with a bottle of champagne, cookies and a personal note, which was very kind.
Throughout the stay, we enjoyed prompt and thorough housekeeping service, ordered from room service, used the dry cleaning service, swam in the pool daily, used the workout facilities, had packages delivered from Amazon, and in general experienced impeccable customer service. We (and our daughter) were greeted by hotel staff warmly, whether in passing in the hallway or elevator, at the front desk, in the restaurant or outside the hotel. All our questions were owned and seen through to resolution flawlessly.
I had called in advance to ask the concierge about recommendations for a daytrip to Aspen and costs of renting bikes in Vail, and we were provided with a packet on check-in including a trail map, a driving map to Aspen, Aspen restaurant recommendations, and several Vail events and activities that would be fun for our toddler, such as a children's play at the Ford Ampitheatre. Throughout the stay, the concierge service connected us with brunch locations, bike and trailer rentals, and other great and insightful suggestions based on our family needs.
Last time we stayed in a deluxe plaza room (standard room); this time we stayed in a suite with living area and kitchen. The amenities made a HUGE difference in enjoying a longer stay with a toddler; we had a fireplace, balcony, living room, dining table, washer/dryer (which we used several times), dishwasher, stove and oven, microwave/full sized fridge and a fully equipped kitchen--including coffee maker, espresso machine, crock pot, pots and pans, cooking utensils and food storage. Everything you could imagine or need was provided.
We can't imagine another week long trip without a suite; in fact, we checked into suites at the Four Seasons and at the St. Regis in Aspen, and their suites only include living areas and do NOT include dining and cooking areas--although they are roughly the same price. I HIGHLY recommend staying in a suite at Sebastian if you are staying in Vail at a hotel for longer than 3 days. I did not look into the Arabelle, but believe that the Sebastian's suites are unparalleled.
In addition, we rented 2 hybrids and a trailer for 24 hours through Basecamp, which is an outdoor equipment provider associated with the Sebastian. When we were done, we were able to leave the equipment at the hotel entrance and hotel staff returned it to the rental location, which was very convenient.
If you have a child, there is also a Little Tykes playroom on location, as well as events such as crafts that kids can participate in.
The hotel has a beautiful lobby and very modern decor, including an amazing, cozy library. During this visit, we were pleased that the top-notch appearance of the hotel extended into every interaction we had with staff. A hotel's appearance only goes so far; customer service plays a large part in enjoying any stay. And our stay was deeply satisfying.
We will certainly be back to this property again--and hopefully make it a summer tradition!
- Official Description (provided by the hotel):
- The Sebastian- Vail is Vail's hippest boutique hotel located in the heart of Vail Village. You'll find every imaginable comfort in the hotel rooms and suites. Accommodation options are wide ranging starting with our Sebastian Classic room with a single queen bed and going to full residential style suites of up to four bedrooms. All guests receive welcome amenities, nightly turn down service. Amenities on property are Bloom Spa, Frost Bar and our Alpine bistro-inspired restaurant, Leonora. A four season outdoor pool with hot tubs and a firepit complete the expierence. The Sebastian offers five star services that extend through every part of your stay. Concierge, room service, and slopeside ski valet at Base Camp. The Sebastian- Vail is the place you need to experience winter, summer, spring or fall. ... more less
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- Also Known As:
- The Sebastian - Vail Hotel Vail
- Vail Plaza Hotel