My husband and I chose the Sebastian for a romantic holiday ski trip. After 5 days there, I can safely say that this is an aggressively average hotel and nothing like what the glowing reviews here may suggest.
Let's start with what was done right:
1. The Sebastian has a great location in Vail Village in easy walking distance from the lifts, food and shopping.
2. The valets at the hotel and at Base Camp were all helpful and accommodating. Base Camp (a mountainside ski valet) in and of itself is a fantastic idea and makes it possible for skiers to walk to/from the lifts in their walking shoes.
3. Check in was quick and efficient. I appreciated how the front desk clerk greeted us and reviewed the details of our package.
Now for things that could have been done better:
1. The rooms were clean enough - when they were actually cleaned. The rooms themselves are functional/adequate but nowhere near beautiful or luxurious. Housekeeping and turndown service occurred sporadically and at inappropriate times. There were times when we returned to our room in the early afternoon (when the room still had not been cleaned) and housekeeping would stop by just after the lifts had closed for the day when most people are back in their rooms to relax and get cleaned up. The same timing issues occurred with turndown service, which always stopped by just before dinner and not in the evenings when guests are likely to be away from their rooms and out in the village.
2. Our dinner at Leonora, the hotel's restaurant, was good but started off on the wrong foot. We showed up on time for our dinner reservation to a restaurant that was empty (other than one large business dinner party). The hostess promptly offered us a high two-top in the bar by the entrance rather than any one of the available, empty booths. When I insisted on a booth, the hostess accommodated us easily enough. That said, these seats should have been offered in the first place. What was more infuriating was that the restaurant was not full when we left, either.
And finally, an example of something done wrong:
1. Lying to guests about the availability of late check out. My husband and I had booked a late return flight on our last day in Vail. I had requested late check out several times, including the week before our stay and on the day of our arrival. Both times I was informed that my request could be accommodated and that I should place my request the day before check-out. As instructed, I stopped by the front desk on our last night to place one final request for a late check out. The front desk clerk quickly informed me that there was no availability or flexibility for a later check out as the hotel was "fully booked". We were disappointed but made arrangements for our bags to be stored with the valet on our last day while we tried to enjoy our last day in Vail before flying back home. Imagine my disappointment when, while waiting in the lobby for my husband to finish his last morning of skiing, I noticed several couples and a few families who were able to check out hours later than the posted check out time. That plus the fact that the hotel was clearly nowhere near full was the final straw that left a sour taste in my mouth. What a crappy ending to an average stay! Instead of enjoying my last day in Vail, I spent my morning rushing around to get us checked out only to sit on a couch in the front lobby and watch other people who got to enjoy a nice last morning and late afternoon check out.
...Needless to say, we don't plan on returning to this hotel. Vail - yes, but to the Sebastian - no. I'm sure you can find a comparable hotel for a cheaper price or stay at a hotel with better service for the same price. It's too bad for the Sebastian, as they've lost the business of two avid skiers and travelers who could have been loyal customers. Take it from someone who regularly stays at the best hotels in the world (Four Seasons, Ritz Carlton, Capella, One and Only, etc.) - go somewhere else if you're looking for a luxury experience and 4-star treatment.
- Official Description (provided by the hotel):
- The Sebastian- Vail is Vail's hippest boutique hotel located in the heart of Vail Village. You'll find every imaginable comfort in the hotel rooms and suites. Accommodation options are wide ranging starting with our Sebastian Classic room with a single queen bed and going to full residential style suites of up to four bedrooms. All guests receive welcome amenities, nightly turn down service. Amenities on property are Bloom Spa, Frost Bar and our Alpine bistro-inspired restaurant, Leonora. A four season outdoor pool with hot tubs and a firepit complete the expierence. The Sebastian offers five star services that extend through every part of your stay. Concierge, room service, and slopeside ski valet at Base Camp. The Sebastian- Vail is the place you need to experience winter, summer, spring or fall. ... more less
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- Also Known As:
- The Sebastian - Vail Hotel Vail
- Vail Plaza Hotel