I stayed at this site back in December, and had a great 2 BR suite in the 'Evergreen' building for about $300 a night. Made a reservation for this past weekend for $360 a night, and when the hotel made a courtesy call a week before my stay, I confirmed that I had the same style room as previosly in the building 'below' the front desk. This was confirmed.
When I arrived to check in, I found out that 'below' could describe many buildings - and even though I wasn't told this at the time of my call, I was now finding out that my room I booked was considerably smaller, and cheaper, and in another building that was 'not built to Marriott Standards'...... when I asked about rectifying the miscommunication, small apologies were made and the attempt to resolve it involved the front desk manager going online to get a walk-in rate from marriott.com, which obviously was considerably more expensive last minute. I was told this was due to spring break, but the hotel was obviously not full - but rather than trying to fix the miscommunication they were 50% at fault for, they left me realizing that there are many other properties that are more convenient to the village - and likely more service oriented if they want to warrant the rates they charge.
I will not return to this hotel. $375/night for two double beds and a pull-out, and a coffee maker that didn't work - no big convenience there.
- Official Description (provided by the hotel):
- Marriott's StreamSide Evergreen at Vail demonstrates the elegance and charm of this legendary locale while offering the comforts of home and the amenities of a resort. Vail, Colorado has long been hailed as the pinnacle of sensational skiing destinations and this is no exception. ... more less
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- Also Known As:
- Marriott`s Streamside Evergreen At Vail Hotel Vail
- Marriotts Streamside Evergreen Vail
- Marriott Vacation Club Vail
- Marriott Vail
- Vail Marriott