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“Our Anniversary Trip”
5 of 5 bubbles Review of Sonnenalp

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Sonnenalp
Ranked #1 of 30 Hotels in Vail
Certificate of Excellence
Denver, Colorado
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Our Anniversary Trip”
5 of 5 bubbles Reviewed 12 July 2014

This place was amazing. Best hotel experience I have ever had. Staff almost all knew us by name...very friendly and they take customer service to a new level. Spent our 20th Anniversary in a beautiful 2 floor room. Had 1 small issue, and it was immediately taken care of and over the top.. will be back!

  • Stayed May 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ReadyForHealth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jfaessler, Owner at Sonnenalp, responded to this review, 15 July 2014
Happy Anniversary.
Thank you for spending the special day with us.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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874 reviews from our community

Traveller rating
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See reviews for
237
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (210)
Date | Rating
  • English first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Denver
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 12 July 2014

This family owned resort in beautiful Vail village consistently exceeds my expectations. From the warm greeting upon arrival to the spa and lovely rooms, every detail is carefully crafted. I always feel pampered and well cared for & enjoy all of the restaurants & live music in the evening. A must visit!

  • Stayed June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank WHCLLC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jfaessler, Owner at Sonnenalp, responded to this review, 15 July 2014
Thank you.
We are delighted to see you return and enjoy your stay with us.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
33 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed 25 June 2014 via mobile

This was our 2nd stay at Sonnenalp and it was just as lovely as the first. The staff are very friendly & accommodating. Rooms are spacious and quiet. We had a great view. The hotel is very conveniently located within walking distance of shops and wonderful restaurants. Because of the timing of our stay (very early in the summer season), early mornings and after dinner in the evenings, the area was very quiet with only a few people out & about. That was nice for pleasant strolls through town. The spa area with the indoor/outdoor pool is lovely & very relaxing. Staying at the Sonnenalp is a must when in Vail!

Stayed June 2014, travelled with friends
Helpful?
Thank PatPainter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jfaessler, Owner at Sonnenalp, responded to this review, 15 July 2014
Thank you your stay.
As you discovered, Vail is a very nice place to visit during non peak times of the year and the Sonnenalp is always open.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 bubbles Reviewed 16 June 2014

I had a great experience working with the reservations to get the room booked. When I got there I was stunned to find we were put in a bedroom that had a murphy bed with space to pull down that we did not need. No table to eat on in the living area but they kept serving room service on a tray? What were we supposed to do picnic on the floor. We had only two chairs in the room to sit on and they were not comfortable at all. We were supposed to stay until Saturday morning for a week but by Wednesday I had enough and we checked out first thing Thursday morning. We tried to sleep through roof repairs, then roof clean up for those repairs. The staff is very nice but you cannot fix an uncomfortable room and no one should stay in room 413 on 4S It was a horrible experience and I am still recovering.

Room Tip: Do not get put on the S side of the hotel with the elevator. The rooms face the couryard and its whe...
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  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank Cheryl W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jfaessler, Owner at Sonnenalp, responded to this review, 15 July 2014
I sincerely apologize for your experience with us.
We will do our best to learn the items you point out to assure any reoccurance.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Victoria, Canada
Level Contributor
159 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
5 of 5 bubbles Reviewed 11 June 2014 via mobile

I stayed here while on a work trip during the GoPro Mountain Games. It was close enough to the action, while being quiet and charming. The staff were exceptionally helpful with business-related needs - something I was hesitant about in a resort town.

  • Stayed June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank MandyJ2012
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Redondo Beach, California, United States
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed 28 May 2014

This hotel is in a great part of town. Perfect walking distance to central Vail Village and Lionshead Village. The bellboys and the front desk staff were extremely accommodating and knowledgeable. Our room was adorable!! Great size, cute fireplace, great size balcony and best of all amazing huge tub! Cute little game room and fireplaces downstairs...The spa area was very nice and you could use the sauna, hot tubs, steam rooms and pool without any cost. (Very pricey spa services)...The only negatives about our stay was the service at Bully's Restaurant (Attached)...We stood at the bar for about 20 minutes before anyone even said hi to us. We ended up leaving without getting anything. Also the hotel was so hot that we had to sleep with our balcony door open all night. Everyone at the hotel agreed about the heat. The front desk said because it was colder outside the AC doesn't work. So be prepared to wear jackets outside and tank tops inside :)

  • Stayed May 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Laura H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Sonnenalp

Property: Sonnenalp
Address: 20 Vail Road, Vail, CO 81657-5010
Phone Number:
Region: United States > Colorado > Vail
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Top resorts Hotel in Vail
#1 Luxury Hotel in Vail
#1 Spa Hotel in Vail
#3 Business Hotel in Vail
#6 Romantic Hotel in Vail
#7 Family Hotel in Vail
Price Range (Based on Average Rates): £££
Hotel Class:5 star — Sonnenalp 5*
Number of rooms: 127
Official Description (provided by the hotel):
Sonnenalp is a unique hotel in Vail, Colorado renowned for personal service and genuine, family-run hospitality. Enjoy world-class amenities and conveniences in the heart of Vail Village. ... more   less 
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Also Known As:
Sonnenalp Resort Of Vail Hotel Vail
Sonnenalp Hotel Vail
Sonnenalp Resort Vail

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