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“Awful”

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Vail Marriott Mountain Resort
Ranked #14 of 30 Hotels in Vail
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Awful”
Reviewed 15 August 2011

Where should I start? The rooms were awful and the service was awful. I paid for the room since they would not refund my money and paid again to stay somewhere else. Anywhere else.

  • Stayed August 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank FamilyGuy43
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,115 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
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  • Cleanliness
Traveller tips help you choose the right room.   Room tips (273)
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dallas tx
Level 4 Contributor
19 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 14 August 2011

We loved the Marriott in Vail. We are Marriott time share owners and we try to stay at Marriott's if they have good reviews. The beds are always the best!!! We highly recommend this Marriott due to all the very pleasant employees ... the valet service was the best ... only took a FEW minutes to get the car ... it was usually out front before we got there ... We had swedish massages in the SPA ... be sure to ask for KELLY ... she is the best!!! The indoor pool & hot tub were very nice & not crowded ... the room service was very expensive but good ... get George for your room service ... he was great. So relaxing we hated to leave ... great bar too. Beautiful views.

Room Tip: Pay extra for a suite if you have children... much more room & well worth it.
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  • Stayed August 2011, travelled with family
    • Value
    • Sleep Quality
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    • Service
Helpful?
Thank kchcool
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Denver, Colorado
Level 2 Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 7 August 2011

The hotel was in a great location right in Lionshead, so that was a huge plus. Short work the the Eagle gondolas. Indoor pool/spa was sufficient. Outdoor pool was small for a resort. Locker/Steam rooms very clean. The room itself was a little small and the view was horrid...right by the air conditioning unit. So sleeping was out of the question due to the constant noise of the unit. That is why we will not be returning to the Marriott on our next trip. If you can be assured that you get a room with a view and balcony it wouldn't be a problem. Valet parking is mandatory and is $28 during peak season and $21 off peak. There is free parking in the summer/fall but is quite a walk, you wouldn't want to walk that far with luggage.

Room Tip: Make sure you get a even number room..the odd number have a horrible view. At least that was the cas...
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  • Stayed August 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank dlee28
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Oregon
Level 5 Contributor
75 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 29 July 2011

All the staff we encountered were friendly and helpful, a big plus for me. The restaurant was unbelievably slow with just okay food but the staff there were also nice. The room is a typical hotel room but dark. That could have been our location (we faced north). It was very quiet at night. The shuttle access is right outside the lobby.

  • Stayed July 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ORhiker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Glendale, Arizona
Level 5 Contributor
65 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed 29 July 2011

This hotel was amazing. Not too badly priced for a hotel in Vail with a view. Staff was very friendly. Room was beautiful and everything was perfect. I would gladly come back here next time I am in Vail. The only downside is that you have to pay for the parking per night. This kind of sucked given there is not many places to park in Vail. The small downside was nothing compared to the amazing experience.

  • Stayed July 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank lesliea277
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
St.Louis
Level 1 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 28 July 2011

We stayed here for 2 nights in July and the stay was good.

  • Stayed July 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank krissanthosh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Little Rock
Level 4 Contributor
29 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
Reviewed 27 July 2011

I stayed here for 7 nights for a conference. My room had a small refrigerator, in which I put food for meals. I didn't eat in the hotel restaurant but the room service meals were reasonable for hotel room service, less than some comparable hotels, and were tasty. Everything in Vail is situated so that you can see mountains, so I had a nice mountain view. Our conference was given free internet, otherwise my rating would be lower. The fitness room had several TVs, treadmills, and a few weight machines. It got crowded early in the morning. I used it once and hiked around Vail the rest of the time--it's a great town in which to walk. What I liked the most was my balcony--not all rooms have them--and the fact that I could open up the door and let fresh air come in. I'd stay here again, if I had to come to Vail, and if someone else was paying.

  • Stayed July 2011, travelled on business
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Wild&Unimproved
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Vail Marriott Mountain Resort

Property: Vail Marriott Mountain Resort
Address: 715 W Lionshead Cir, Vail, CO 81657-5070
Region: United States > Colorado > Vail
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Shuttle Bus service Spa Swimming Pool Wheelchair access
Hotel Style:
#4 Top resorts Hotel in Vail
#7 Luxury Hotel in Vail
#8 Spa Hotel in Vail
#9 Business Hotel in Vail
#12 Family Hotel in Vail
#14 Romantic Hotel in Vail
Price Range (Based on Average Rates): £££
Hotel Class:4 star — Vail Marriott Mountain Resort 4*
Number of rooms: 344
Official Description (provided by the hotel):
The Vail Marriott Mountain Resort in Lionshead Village is one of Colorado's most celebrated resorts. Our Vail ski resort is just 150 yards from the Eagle-Bahn Gondola and offers relaxed lodging options for daredevils, daydreamers and those seeking a little adventure. Featuring all the hospitality and charm of a European ski and spa resort, our Vail resort is the destination of choice for vacationers seeking the exceptional. The natural beauty that surrounds our breathtaking Vail luxury resort is reflected in a chateau atmosphere of warm elegance, complete with rich wood accents, cozy rooms with plush beds, heated pools, outdoor recreation and a luxurious spa. With 5,289 acres and seven legendary bowls, Vail Resort is the largest ski resort in the nation, welcoming skiers and snowboarders from all over the world. We invite you to stay with us and discover why Vail continues to top ski resort polls year after year. ... more   less 
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Also Known As:
Marriott Vail Mountain Hotel Vail
Marriott Vail Mountain Resort And Spa
Vail Marriott

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