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“Great Place For a Family Vacation”

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Vail Marriott Mountain Resort
Ranked #15 of 30 Hotels in Vail
Reviewed 2 January 2013

Just arrived home from a family ski vacation in Vail and we thought the Marriott was great. The accommodations were very nice, clean and up to date. The staff was always willing and able to help at all times. The staff made it easy on my wife and I while trying to travel on a ski vacation with 4 children. One minor drawback was the food. 7 One 5 wasn't very good and the morning buffet was average at best. The staff was great in both venues but the food was lackluster.

  • Stayed: December 2012, travelled with family
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Thank Zzzdoc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JasonPolland, Manager at Vail Marriott Mountain Resort, responded to this reviewResponded 7 January 2013

Thank you for the nice comments regarding our staff and overall Hotel experience. I am sorry that the restaurant did not meet your expectations. I have shared this feedback with our Chef and he will work to make improvements going forward. I hope that when you again return to Vail you choose to stay at our Hotel.

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802 - 808 of 1,160 reviews

Reviewed 1 January 2013

We read the reviews and were expecting mediocrity, but were surprised by how nice this hotel was. It has a cozy, small hotel, rustic ski chalet feel. Great location near the gondola, ski school, restaurants and shopping. Wonderful view of the mountain.
I didn't care for the shared balcony, because sliding glass doors typically aren't that secure.
There needs to be more variety with the breakfast pricing (steers you to get the buffet), but this is typical at all Marriott hotels.
Unlike other reviews, we didn't feel like the decor was outdated, it just felt rustic. The queen size beds were not truly queen size, they felt like double sized beds.

  • Stayed: December 2012, travelled with family
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Thank DH_on_the_Gulf_Coast
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JasonPolland, Manager at Vail Marriott Mountain Resort, responded to this reviewResponded 7 January 2013

Thank you for taking the time to share your comments regarding your stay with us. We are pleased to read that you had a nice experience overall. We do not have rooms with Queen Beds all of our rooms with two beds are double beds. If you were told that these are queen beds prior to your arrival I do apologize, this not accurate information. We will share this feedback with our entire Hotel Staff and use your feedback to help better our Resort Hotel.

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Reviewed 28 December 2012

We've stayed here many times for ski vacations. Short walk to main gondola. Large dining room with great buffet breakfast, indoor and outdoor pools, hot cocoa/apple cider and homemade cookies in lobby for après ski, spa, bar with live entertainment. Large gift and ski shop to store equipment overnight. Great assortment of rooms, many with great view of slopes. On bus route.
Friendly staff. Overall, one of our favorites.

Room Tip: Try to get view of slopes or on creek if in summer
See more room tips
  • Stayed: December 2012, travelled with family
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2  Thank lv2grw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JasonPolland, Manager at Vail Marriott Mountain Resort, responded to this reviewResponded 14 January 2013

Thank you for sharing your positive experiences with our Hotel. We truly do appreciate your loyalty to our resort over the years. We will be sharing your comments with our entire Hotel staff. All of our associates take great pride in knowing that we have guests who come back year after year.

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Reviewed 26 December 2012 via mobile

Pros:

- Located right in Lionshead. As well free town bus stop is right in front of hotel
- Great ski valet with service right to the Gondola
- One of the few hotel brands in the area where you can easily use frequent traveler points

Cons:

- Rooms - reserved King room. Got a handicapped accessible room with two double (not queen) beds. Not good for a romantic trip to the mountains. Room furnishings were dull and outdated. Not up to standards when compared to competing properties
- Pool - again outdated and not in good condition. 1 outdoor and 1 indoor pool. Two outdoor hot tubs and 1 indoor. 1 outdoor was cold and the jets were not working. The indoor hot tub had blood pooled next to the steps if you can believe. Called both problem to hotel
- for the money you pay, expect a lot more from this property. Surrounding properties have comparable location but are MUCH better for the money. If Marriott would invest to bring this property up to their standards, it could be one of the great hotels in Lionshead. But for now, I'd stay away unless you get a great deal

  • Stayed: December 2012
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Thank zmoba96
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JasonPolland, Manager at Vail Marriott Mountain Resort, responded to this reviewResponded 28 December 2012

We would like to thank you for taking the time to share your thoughts about our Hotel. We are pleased that your experience with our Ski Valet was positive; we will share your comments with our entire staff. Your feedback regarding the overall dated feel about our resort is also appreciated. We are currently working with our ownership group on a room renovation for 2013 as well as some long term plans to address the pool areas. I do hope that if you return to Vail you choose to stay with us again and look for some of these improvements.

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Reviewed 23 December 2012

We stayed here for a week in December for a Family vacation. We were happy with our choice as the room we had (1 bedroom suite) fulfilled our needs. It was clean and roomy enough for us and had 2 bathrooms. The location is great. We had just a short walk over to the lifts and the stores at the bottom of the mountain. We would stay here again if in the area.

  • Stayed: December 2012, travelled with family
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Thank Amy P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JasonPolland, Manager at Vail Marriott Mountain Resort, responded to this reviewResponded 28 December 2012

Thank you for taking the time to share your thoughts about our Hotel. I am very pleased to read that you and your family had a great stay with us. We will share your feedback with our entire team here and we look forward to hosting you again on your next trip to Vail.

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Reviewed 16 December 2012

We are here for a couple of days for a mini-vacation and to see the snow. (I was born and raised in Coral Gables, FL, so, this is my first time to ever see snow like this!!) Our stay here has been great! The resort is truly lovely, and, although we are not skiers, clearly, the services such as a Ski Valet delivery to the slopes, seems really first class!!! And, of course, there is a fully stocked Ski Shop and Ski Equipment service on site. We went back out late yesterday afternoon to drive over to Frisco and the valet guys out front hand you bottles of water, to help you stay hydrated. Oh, and a note about Shane and the guys out front, they are delightful and go out of their way to be helpful!!! Also, the ladies at the Concierge Desk could not have been nicer or more helpful!!!
The hotel is only a couple minutes walk to the Eagle Bahn Gondola, as well as many eateries and the Lionshead Village. There is a free shuttle/bus service that runs all over Vail/ Vail Village and Lionshead/Lionshead Village, so, getting around is extremely easy, and once you park your car, you really don't have a need to drive anywhere, unless you are going someplace outside of Vail or Lionshead area.
On to the room.....we did get a room with a nice view of the pool area, as well as a view toward the mountain. The room is nicely spacious with a large and very nice bathroom! The rooms come with a humidifier, which is a lifesaver!!! My only complaint, the room has 2 double beds. Double beds? I did not know they still made them!!! It's a good thing we are both small people, because, otherwise there is no way a couple could sleep together!! I had forgotten how a double bed is really nothing more than a glorified twin bed!!! Other than the small size, the bed is very comfortable,
Overall, this has been a great time at a really beautiful spot!! It has snowed and snowed and the annual Tree Lighting in Vail Village was this evening with carolers and musicians and Frosty the Snowman and Rudolph and Santa to help flip the switch to light the tree!! What a great way to get in the holiday spirit!!!

  • Stayed: December 2012, travelled as a couple
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1  Thank carybenn53
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JasonPolland, Manager at Vail Marriott Mountain Resort, responded to this reviewResponded 19 December 2012

Thank you for taking the time to share your feelings about your experience at our Resort. We are very glad to read that you had such a great time and that our associates helped to make that happen. We will share your comments with our team. I hope that if you make another trip to Colorado and the Rocky Mountains you again choose to stay with us.

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Reviewed 16 December 2012

Can’t complain about Priceline price I paid or the views of Vail Mountain but not much else to like. I had a smaller room. Restaurant staff was overstretched. Valet staff was not well coordinated. Poor lighting in room. An obnoxiously loud fan came on with bath lights and can’t be turned off. There wasn’t a single bottle of water in the room – at Vail’s altitude this is irresponsible. I think this was an older property that got a makeover recently, but lack of attention to details in design and in service shows.

  • Stayed: June 2012, travelled solo
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Thank fran9669
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JasonPolland, Manager at Vail Marriott Mountain Resort, responded to this reviewResponded 19 December 2012

Thank you for taking them time to share your experience about your stay this past summer. I am disappointed to read that you did not have a good experience and we will use your feedback to address these issues. We will also share these comments with our entire staff at the Resort. We do work daily to improve and your comments help us make changes to improve each guest’s experience. I do hope if you make another trip to Vail you choose to stay with us again and that when you do our service levels show marked improvement.

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Additional Information about Vail Marriott Mountain Resort

Address: 715 West Lionshead Circle, Vail, CO 81657
Region: United States > Colorado > Vail
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Shuttle Bus service Spa Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Top resorts Hotel in Vail
#8 Luxury Hotel in Vail
#9 Spa Hotel in Vail
#9 Business Hotel in Vail
#12 Family Hotel in Vail
#14 Romantic Hotel in Vail
Price Range: £178 - £860 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Vail Marriott Mountain Resort 4*
Number of rooms: 344
Official Description (provided by the hotel):
Vail Marriott Mountain Resort in Lionshead Village is one of Colorado's most celebrated resorts. Our relaxed luxury ski resort in Vail sits just 150 yards from the Eagle-Bahn Gondola and offers comfortable lodging options for daredevils, daydreamers and those seeking a little adventure. Featuring all the hospitality and charm of a European ski and spa resort, our we are the destination resort of choice for vacationers seeking the exceptional. The natural beauty that surrounds our breathtaking accommodation is reflected in a chateau atmosphere of warm elegance, complete with rich wood accents, cozy rooms with plush beds, heated pools, outdoor recreation and an elegant spa. With 5,289 acres and seven legendary bowls, Vail Marriott Mountain Resort is the largest ski resort in the nation, welcoming skiers and snowboarders from all over the world. We invite you to stay with us and discover why Vail continues to top ski resort polls year after year. ... more   less 
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Also Known As:
Marriott Vail Mountain Hotel Vail
Marriott Vail Mountain Resort And Spa
Vail Marriott

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