I recently suffered a severe knee injury while skiing at Breckenridge. The injury required surgery and, because it occurred on a Friday afternoon, we were having difficulties in getting the surgery scheduled quickly. On a Saturday morning, we made a non-refundable reservation at Simba Run for the upcoming Monday-Wednesday to correspond with the Tuesday surgery date we were able to secure in Vail. Roughly 60 minutes after making the reservation at Simba Run, we found out that we would be able to get into surgery that same day in Breckenridge and thus no longer needed the reservation. The fact that we made a non-refundable reservation notwithstanding, we were hopeful that Simba Run management would work with us i) because we cancelled the reservation so quickly after it was made and ii) the change was due to a medical emergency for which we offered to provide documentation. Unfortunately, Simba Run management decided that they wanted to capitalize on our misfortune and refused to provide any refund at all, only offering us another Mon-Wed stay before the end of ski season (clearly worthless because of my knee injury). Michelle was rude and dismissive in her conversations with us, showing not the slightest hint of an ability to construe an empathetic thought. There are many options for accommodations in Vail, including many with hard-working management teams that don't embarrassingly try to exploit personal misfortune. Please keep this in mind before making a reservation at Simba Run.
- Official Description (provided by the hotel):
- Featuring the LARGEST INDOOR POOL IN VAIL! Simba operates two private shuttles to the slopes. Simba offers front desk assistance like a hotel. Families love Simba - convenient, easy and fun! ... more less
- Reservation Options:
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- Also Known As:
- Simba Run Hotel Vail