I reserved a suite because we had our adult son traveling with my disabled husband & myself. We always stay at LaQuintas because they have recliners which my husband needs.
When we arrived we found out that someone had given away our suite. My husband, son & I were given a room with a king bed, a roll away and a bathtub in the middle of the single room. When told that that would not work for us and that we would then require a second room, the clerk wanted to charge us for it...but she gave us $10 a room off. It would have been $200 for what had been reserved at $125! She then acted like she was doing us a favor by cancelling without a charge! She was not fully trained and we actually felt sorry for her.
Oh! and when we went to go look at the room, my disabled husband, sat in the recliner which then broke. He couldn't get out, I'm holding the door open for the clerk & maintenance guy who just stood there and watched a disabled guy (with cane) flailing around trying to get out of the recliner. When I asked for him to help he just stood there. (My son was not there.) I finally let the door shut in their faces and helped myself!
The clerk was too busy with something else to find us another room at another location, so I went out to the car & called myself and found exactly what we needed 2 miles down the road for only $115!!! The Turnpike Road location, though an old building, was wonderful!
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- Also Known As:
- La Quinta Westminster
- Westminster La Quinta