We spent 4 days and 3 nights for a family reunion. We had every cabin rented out, and an attendance of about 75 people. One of the staff was very nice, however two others in the office/kitchen need a desperate lesson in customer service. They would argue when simple questions were asked about billing or additional food, gave conflicting answers regarding meal times and activities and were very easily flustered. If we had received better customer service at the beginning of the stay, each of all the other little things may not have snowballed into build-up of an overall very disappointing experience.
The scenery is beautiful - great view, nice hikes to beautiful red rocks (although they were filled with beer cans and broken glass in some areas) Some of the rooms/cabins were nice and well kept, but others had not been cleaned, had broken beds, doors that wouldn't lock, trash piled up around the building, etc. There were tons of moths - screens that wouldn't keep them out if a window was open. The food was decent but didn't stay warm, was limited in options, sometimes stale/ reheated from the day before and the staff was extremely rude when asked if there was more food when it ran out.
As far as the activities, the archery was fun for kids along with the basketball court, horseshoes and playground. The pool was supposed to be heated but was pretty cold all but the first day. The petting zoo wasn't always available and the horse rides were extra cost ($40 per person for an hour). Even a half hour ride around the corral for the kids was $40. The conference room we reserved had no power the first night, although they did come bring some spotlights in to help out and it was fixed the next night. Hayrides were advertised but not available.
We spent a lot of money and it would have been ten times nicer if a few of the staff had been just a little more skilled in interacting with customers in an appropriate manner. I recommend some new management and for them to take a little more pride in the condition of the property and care of their clientele. Definitely do not recommend this establishment.
- Official Description (provided by the hotel):
- We are a horse ranch nestled on 80 beautiful scenic acres on the edge of Pike National Forest. We can sleep up to 87 people and we are the home of multiple World Champion Stallions. Why not stay on a horse ranch? We have numerous on site activities for all of the family to enjoy, as well easy access to the Pikes Peak area attractions. ... more less