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“The Best hotel ever”
5 of 5 bubbles Review of Quality Inn

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Quality Inn
Ranked #4 of 4 Hotels in Cromwell
Rocky Hill, Connecticut
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“The Best hotel ever”
5 of 5 bubbles Reviewed 28 March 2014

Excellent customer service best hotel ever ,Bedding is comfortable, room is very quiet, everything is clean, and no oders of smoke or fragrances to cover up smoke.The receptionist was really helpfully and polite.

  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank bijal j
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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80 reviews from our community

Traveller rating
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    12
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (17)
Date | Rating
  • English first
  • German first
  • Spanish first
  • Any
English first
Boston, Massachusetts
Level Contributor
26 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 bubbles Reviewed 19 March 2014

Surprised at how good this hotel is, as it costs considerably less than other hotels in area and has breakfast. Bedding is comfortable, room is very quiet, everything is clean, and no oders of smoke or fragrances to cover up smoke.Microwave and very quiet refridge in room, as well as modern wall mounted flat sreen tv. Free newspaper at front desk mornings. Totally not what I expected, but much, much better. Very happy customer.

  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Traveler02176
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Metuchen, New Jersey
Level Contributor
20 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 bubbles Reviewed 17 February 2014

I have stayed in this hotel 3 or 4 times over the last decade, most recently over the past President's Day weekend. It's a clean and safe place right near an exit from I-91. The facitlity is located along a major local road, so you have got a usual assortment of Dunkin Donuts, McDonalds, and a popular diner nearby.

If you are thinking of booking a room here as a budget option, in my opinion, you will be fine. The exterior of the building looks tidy enough, the check-in and check-out are fast and efficient, and the free breakfast will fill your tummy. The rooms are utterly forgettable but spacious enough. You should be willing to overlook some details though, such as a toilet seat falling down, or milk disappearing from breakfast area 20 minutes before the official end of the breakfast. During my past stays this hotel would get quite noisy when there were kids staying here overnight for a hockey match in a local league. It was very quiet during my most recent visit though.

In summary, Quality Inn is a perfectly reasonable lodging option but in terms of service and amenities it is not comparable to a major downtown hotel.

  • Stayed February 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ashdown4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 bubbles Reviewed 8 January 2014

I was here for two nights. The receptionist was rude. When I went to breakfast at 6:30AM they were out of food. And when got to my room at 6:00PM the room was not cleaned. I have never had issues with Choice Hotels before but when I come back to this area I'm not going to stay here.

  • Stayed January 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Conanharris
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
cromwellqualityinn, Webmaster at Quality Inn, responded to this review, 14 March 2014
Dear Guest,

Thanks for your honest comments. I apologize that our customer service was not up to our usual high standard when you stayed with us. We have been working in recent weeks to enhance the customer experience, and comments like these help us do that, so thanks very much. We appreciate the opportunity to serve you.

Sincerely,
Hotel Manager.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these Cromwell hotels

Saint Clair, Pennsylvania
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 21 October 2013

Everything was great -The room was clean and the bed very comfortable.The breakfast was more than we expected the breakfast turned out to include well-made scrambled eggs in addition to the waffles - no trouble with the wifi-The hotel did not smell like smoke, or any other odors> I will stay at this hotel on our next visit to t

Room Tip: Ask for a first floor room
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  • Stayed October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank vernad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vermont
Level Contributor
24 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 bubbles Reviewed 18 October 2013

Not all Quality Inns are created equal. One has to do TripAdvisor research before selecting one. Naturally, I did not follow my own advice and took a chance (because it was a last-minute "snap" decision) and this time I came up a winner. In sharp contrast to an unfortunate choice in Central Connecticut the previous day, this Quality Inn smelled nice (no stale cigarette smoke in the corridor carpets) and the room was neat and tidy and all of the lamps worked. The shower had excellent water pressure and a clean shower head. The television set had a modern LCD display and despite a busy road outside, I did not hear any street noise during the night. The air conditioner functioned properly and was reasonably quiet--all the things one would expect but which are not necessarily uniform across the franchise. The big (pleasant) surprise came in the morning when the breakfast turned out to include well-made scrambled eggs in addition to the waffles and other fare. The only nitpick was the speed of the Wi-Fi Internet connection in the room, which was okay for casual email but not sufficient for the serious business traveler. The WI-FI signal was fine. The bottleneck appeared to be with the Internet Service Provider rather than the hotel and occurred in the morning as well as the evening. But given the other benefits of this establishment, it did not detract from the overall favorable impression. As usual, the wife complained about the firm Queen-sized (not double) beds in the room. But if they had been softer, I would have been complaining about a lack of proper back support! You could tell the hotel management was confident about their property. They actually were handing out cards at checkout urging lodgers to write a TripAdvisor review. Smart move.

Room Tip: Queen-sized beds are available (not merely a "double" bed) so call ahead to confirm you wi...
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  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank David200111
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manila
Level Contributor
36 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
2 of 5 bubbles Reviewed 12 October 2013

Well, if your desparate to find a place to say, as I was (I hadn't booked in advance), this will be okay, other than that, it is a VERY typical motel. Old rooms, front desk was completely bored with his job, etc., etc. Good location though

  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ustophl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
cromwellqualityinn, Webmaster at Quality Inn, responded to this review, 14 March 2014
Dear Guest,

Thanks for your comments. While I appreciate the positive comments, I’m sorry that we could not exceed your expectations in every way. We have recommitted ourselves to customer service and the customer experience in recent weeks, so we feel we’re getting better and better. Comments like yours help us understand how we need to change and improve. I apologize that we couldn’t do better for you during your stay.

Sincerely,
Hotel Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Quality Inn

Property: Quality Inn
Address: 111 Berlin Rd., Cromwell / Middletown, Cromwell, CT 06416 (Formerly Comfort Inn)
Phone Number:
Region: United States > Connecticut > Cromwell
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
Ranked #4 of 4 Hotels in Cromwell
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Quality Inn 2.5*
Number of rooms: 77
Official Description (provided by the hotel):
Quality Inn, a Cromwell / Middletown hotel is between Hartford and New HavenThe Quality Inn® hotel is ideally located just minutes from Wesleyan University,XL Center, Trinity College, the University of Hartford, Yale University and Dinosaur State Park.Additional points of interest near hotel include: •Goodspeed Opera House •Travelers Championship golf tournament •Harriet Beecher Stowe Center •Mark Twain House and Museum •Nathan Hale Homestead The Hartford-Brainard Airport, the Bradley International Airport and the Tweed New Haven Regional Airport are all a short drive from the hotel. Hotel amenities and features include: •Free high-speed Internet access •Free breakfast with hot waffles •New Large flat Screen Tv •Free 24hrs coffee •Free local calls •Fitness centerThis Cromwell, CT hotel provides business travelers with large rooms with work desk/chairs Large Flat Screen Tv In our Deluxe King Rooms access to Business Center,fax services.In addition to standard amenities, some guest rooms are equipped with refrigerators and microwaves.Whether traveling for business or pleasure,We offer the largest rooms in area, the Quality Inn hotel is the perfect place for anyone visiting the Cromwell, Connecticut area. Our friendly staff looks forward to seeing you soon. ... more   less 
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Also Known As:
Quality Hotel Cromwell
Comfort Inn Cromwell
Cromwell Comfort Inn

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