My wife and I have stayed in this hotel three times prior to this stay. The lounge and restaurant have been upgraded successfully from an appearance stand point. The food quality and menu choices have not improved and need to improve to be acceptable. The evening buffet items were not warm. I doubt the buffet food temperatures would meet health standards. The temperature issue was also true at the breakfast buffet.
The first room we were given had missing furniture and a mirror torn of the bathroom door. The desk staff graciously handled that problem by reassigning rooms. The second room was marginally clean with mold in the bath shower inclosure and a bathroom floor that needed the attention of a mop. My wife attempted to communicate with a member of the cleaning staff on the second day we were there to inform her we did not need the room made-up, just clean towels. She did not speak English. This is not an issue because she appeared to be working very hard however supervision is important in that situation. I never saw a clipboard carrying room inspector that is common in hotels.
The airport limousine is not complimentary nor is it efficient. Their vehicle is not marked and it is dirty. The driver was a half hour late picking us up. In conversation with the driver he mentioned he had report to work at normal time which was the same time he was to pick us up. This is a scheduling problem not a driver problem.
My wife and I are IHG Platinum members. We stay in IHG hotel a great deal. I believe this hotel is at the board line of acceptability. I believe there is great potential in this hotel but I believe there is a serious management problem. If it is not addressed I do not believe this hotel should remain an IHG hotel.
- Official Description (provided by the hotel):
- Welcome to the Holiday Inn Springfield South, minutes from Bradley International Airport, centrally located between Springfield, MA and Hartford, CT. The Holiday Inn is surrounded by major corporations like Mass Mutual, Lego, Retail Brand Alliance, Hallmark, Hasbro/Milton Bradley, Baystate Medical Center, Mercy Medical Center, Springfield College and Baypath College. Nearby attractions include Six Flags New England, Basketball Hall of Fame, Eastern States Exposition and Mass Mutual Center (former Springfield Civic Center) to name a few. Come and feel the Holiday Inn difference, experience Sleep Advantage and find out why we are The Place to Meet. The spacious and relaxing guest rooms feature the seven layer bed with seven pillows, sleep amenity package and complimentary wired/wireless high-speed Internet access. The Holiday Inn boasts 13,000 square feet of flexible meeting space, including two ballrooms. In addition, the hotel offers seasonal outdoor event space. On-site recreational activities include tennis, volleyball, basketball, indoor and outdoor pools, whirlpool and fitness room. Stay at the Holiday Inn Springfield South and experience the comfort and charm of New England. ... more less
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- Also Known As:
- Holiday Inn Enfield-Springfield Hotel Enfield
- Crowne Plaza Enfield
- Crowne Plaza Hotel Enfield