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“wonderful room; no pool access”

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Hampton Inn & Suites Hartford/Farmington
Ranked #1 of 6 Hotels in Farmington
Certificate of Excellence
Lebanon, United States
1 review
“wonderful room; no pool access”
Reviewed 11 August 2014

The rooms were spacious and we enjoyed two suites large enough to accommodate our family. We were disappointed that the pool was filled with floatable devices and one family that monopolized the are. No management was involved to secure an environment all could appreciate. Also another family monopolized the hot tub with children the entire evening. We were unable to take advantage of these amenities.

  • Stayed August 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank Jacqueline G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jay M, General Manager at Hampton Inn & Suites Hartford/Farmington, responded to this review, 14 August 2014
Thank you for the four star review. I am happy to hear that you enjoyed most aspects of your stay. I am sorry to hear that the experience at the pool could have been improved. It is our goal to ensure that all guest at the hotel have a good experience and we will certainly keep an eye out for this being a potential issue for guest in the future.

Thank you for staying with us and we hope to see you again in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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610 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (64)
Date | Rating
  • English first
  • French first
  • Spanish first
  • Any
English first
Morristown, NJ, United States
Level 1 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 11 August 2014

I used HHonors points to stay at this Hampton Inn on a combination business pleasure trip. Staff were extremely friendly and helpful. Hotel itself felt brand new and the room and other facilities were first rate. Would highly recommend this Hampton Inn for its convenience to Hartford and its friendliness to travelers.

  • Stayed August 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank Stephan O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jay M, General Manager at Hampton Inn & Suites Hartford/Farmington, responded to this review, 14 August 2014
Thank you for staying with us and thank you for the five star review. We are extremely happy to hear that you enjoyed your stay at the hotel and we hope to have the opportunity to serve you again in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Riverview, Canada
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 11 August 2014

Room was very clean and breakfast was great! I like the fact the duvet is washed after every guest which makes the place feel that much cleaner and fresh.The hotel is close enough to the city but far enough away to enjoy the peace and quiet.I would definitely love to stay here again.

  • Stayed August 2014, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Helpful?
Thank countrygirl1985
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jay M, General Manager at Hampton Inn & Suites Hartford/Farmington, responded to this review, 14 August 2014
Thank you for the 5 star review. We are happy to hear that you enjoyed your stay and that you enjoyed most the amenities. I am sorry to read that you were not completely satisfied with the breakfast and would love to hear more about where improvements could be made. It is our goal to offer a high quality breakfast and to meet as many taste as possible. We do this by offering rotating hot dishes and an assortment of baked goods. Guest feedback is very important to us. Thank you for sharing.
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Williston, United States
1 review
Reviewed 10 August 2014

Affordable, clean, convenient. Friendly staff. Breakfast not great but fine for our needs. Pool, hot tub, fitness center clean and enjoyable. Laundry facility on-site was handy. Parking lot well lit. Business center easy to use and quiet. Needed some office supplies and the front desk supplied them readily. Would stay here again and recommend hotel to others.

  • Stayed August 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank Chester L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jay M, General Manager at Hampton Inn & Suites Hartford/Farmington, responded to this review, 14 August 2014
Thank you for the five star reviews. I am happy to read that you enjoyed your stay and the amenities that we have to offer. I hope that we will have the opportunity to serve you again in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Needham, Massachusetts
Level 3 Contributor
23 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 30 July 2014

My family and I have stayed here on multiple occasions. However, it has been about 2 years, and this latest experience was below par. While the value, cleanliness, and comfort was still above average, the service was terrible. The front desk staff at check-in was rude, disinterested, and unhelpful. The breakfast staff was even worse, staring down a very small toddler and making noises under her breath because the child walked in front of her trying to stay with her mommy. Other guests would ask her questions about the food and if their would be any more coming, and her responses were rude and unapologetic. Not up to the standards I expect from a Hampton Inn.

  • Stayed July 2014, travelled with family
    • Location
    • Cleanliness
    • Service
Helpful?
1 Thank Keith L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jay M, General Manager at Hampton Inn & Suites Hartford/Farmington, responded to this review, 2 August 2014
I am sorry to read that you did not enjoy your recent experience at our hotel. I am especially sorry to read that the service levels were inconsistent with your previous experiences. We will review your feedback with the team, to help us continue to improve the operation. Your feedback is very valuable and we appreciate you sharing this with us. As you may see from other reviews, this is not the typical service that a guest can expect to receive at our hotel. We hope that you will allow us the opportunity to prove this to you by staying with us once more on a future trip to the area. If you would like to discuss your experience in greater detail please do not hesitate to reach out to management at the property. Thank yo for sharing your feedback.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Indianapolis, United States
Level 1 Contributor
3 reviews
Reviewed 29 July 2014

It was a pleasant surprise to stay at this hotel for less than a hundred dollars as it appeared brand new. When I inquired how long they have been open, I was shocked to learn that it is 5 years old. This is a great value for the money!

  • Stayed July 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank James M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jay M, General Manager at Hampton Inn & Suites Hartford/Farmington, responded to this review, 30 July 2014
Thank you for the 5 star review. I am happy to read that you enjoyed your stay and were impressed with the condition of the property. We hope to see you again in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New York City, New York
Level 6 Contributor
133 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
Reviewed 27 July 2014

Hubby and I spent two mid-week days sightseeing in this area and this property was well situated on/off I84. Certainly clean enough for me. Standard, well stocked hot/cold breakfast with good coffee. Treated ourselves to king suite, very spacious and well stocked with tons of towels, third floor, back, very, very quiet. Great value Friday night at AAA rate. Thursday night seemed like mostly business people; Friday, more families, travelers, wedding guests. Front desk personnel were among the friendliest and most helpful I've encountered at a Hilton property. We didn't use it, but pool was popular with other guests. Lobby was welcoming and nicely appointment; groups of folks using it to meet and chat. No complaints. Would stay again.

  • Stayed July 2014, travelled as a couple
    • Value
    • Rooms
    • Service
Helpful?
Thank Loretta S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jay M, General Manager at Hampton Inn & Suites Hartford/Farmington, responded to this review, 30 July 2014
Thank you for the great review. I am happy to hear that you enjoyed your stay and that you were impressed with the service provided by the staff. We hope to see you again soon. Thank you for staying with us.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hampton Inn & Suites Hartford/Farmington

Property: Hampton Inn & Suites Hartford/Farmington
Address: 301 Colt Hwy, Farmington, CT 06032-3080
Phone Number:
Region: United States > Connecticut > Farmington
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 6 Hotels in Farmington
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Hampton Inn & Suites Hartford/Farmington 2.5*
Number of rooms: 124
Official Description (provided by the hotel):
Blending perfectly with the charm of historic Farmington Valley, this Hartford Farmington hotel is situated in a natural setting, complete with lush landscaping and a fountain pond. Minutes from downtown Hartford, Connecticut, and the Bradley International Airport, the Hampton Inn & Suites® Hartford/Farmington hotel is in the center of rich American history, Fortune 500 businesses, prestigious boarding schools, day schools and universities. ... more   less 
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Also Known As:
Hampton Inn And Suites Hartford/Farmington
Hampton Inn & Suites Hartford/Farmington Hotel Farmington

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