My company put me and my whole crew at this hotel for our big sales meeting. While the staff was great and did everything they could to help, the limitations of the physical infrastructure really minimized our satisfaction with this hotel.
I am guessing, but I think this hotel is 30+ years old, and the layout shows it. The hotel is structured with different wings — A through E, I believe — and none are over three stories. (This might be a compromise based on local zoning of some sort.) There is a canopy over the hotel entrance that is so low and gloomy you feel like you're driving into the Lincoln Tunnel. Or the Bat Cave. Either way, it's creepy.
Another effect of the low building design is that everything is far away; lots of long walks to different wings and parts of the hotel. It's not convenient at all, especially when you have a gimpy leg like I do. In addition, the low ceilings in the bedrooms and the hallways re-emphasize the subterranean feel of the hotel.
Once you're into the lobby, it is quite nice; it has just been revamped. Check-in is fast; the counter staff is very polite. However, several times I arrived at the front door to deliver more guests I had picked up from train stations and airport, and never once — not once! — did a bellman come out to help without requesting it. In one particular case, two bellmen were leaning on their podium watching me unload suitcases. For a full-service Marriott, that's not right.
There's no free coffee in the hotel (there's an under-powered coffee maker in each room) but there's a Starbucks in the lobby, so they ding you $5 for your morning java. I enjoyed breakfast in the restaurant; the hostess was charming and the staff professional, but there's another $20. Oh well, life as a road warrior.
The newly renovated lobby-lounge offers a nice bar, extensive seating and a friendly staff. But the staff claims that Marriott Corporate doesn't permit peanuts or snacks at the bar for reasons of health (???) — but they're happy to sell you hot snacks for $15. Ding! Ding, again! We just left and went to a more accommodating pub, down the street.
The meeting rooms are very, very average. The A/V equipment worked pretty well, and service during the snack breaks and the lunches were very good. However, do not accept a meeting room down "by the swimming pool" — it's another hall of basement dungeons, far from the lobby and served by the world's slowest elevators (Otis should be embarrassed at themselves!). Those meeting rooms are adjacent to guest rooms, which I think is a noise and security issue.
In terms of sleeping arrangements, it's a Marriott, and everything is pretty much what you would expect. Nice bed, great pillows, a workable desk, etc. However, the ceilings are creepy-low and claustrophobic. Also, there was no mini-bar so I had to borrow a portable refrigerator from the hotel which turned out to be unusable. [ Note: I had requested a handicapped-accessible room; maybe the standard rooms have mini-bars; you should check.]
Also, several of the power outlets did not work, which made it hard to re-charge batteries. The WIFI was slow, buggy and expensive. Lastly, the television: why can't it simply boot up on the channel that I was last watching? Do I really need to see the "Welcome to Marriott" and be sold pay-per-view movies (ding, ding the cash register again) every single time I was to check the weather forecast?
(Which brings up another point — when are hotels going to realize that WIFI today is an absolutely essential part of doing business? Slow, erratic WIFI isn't just inconvenient; it means I can't do my job. Plus, charging for WIFI is like for the air in the room or the water in the toilet. I cannot think of a single policy more guaranteed to infuriate frequent travelers like myself — and I won't even pay it, because of my Marriott status. Nonetheless, you make me sign in every day, and then force me to select a payment plan (very confusing, ding, ding) and then credit it back to me on the bill. Come on, people. Just build it into the cost of the hotel room and make it fast and reliable. Really!!!)
Nothing like a good rant to brighten your day. I feel better now.
So let me wrap this up, before all my readers die of old age. This is an average Marriott, with a generally very good staff and a good public facilities, but the bedrooms and meeting rooms are border-line no longer acceptable. I agree with "MaxDogMadison" that this hotel needs a major update before it will be back to an acceptable level. I think Marriott needs to look into refreshing the entire hotel, not just the lobby.
- Official Description (provided by the hotel):
- Enjoy a memorable experience at the award-winning Hartford Marriott Farmington. Our Farmington hotel's location in Connecticut is ideal - moments from West Hartford and top destinations like West Farms Mall, Wadsworth Atheneum and Mark Twain House. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Booking.com, Hotels.com, TripOnline SA, Ebookers, getaroom.com and 5viajes2012 S.L. so you can book your Hartford Marriott Farmington reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Marriott Hartford Farmington Hotel Farmington
- Marriott Farmington
- Farmington Marriott