Shuttle service requires advanced reservations, but they failed to tell us this when we actually made the reservations. Instead of apologizing for the confusion the staff was extremely confrontational and rude, especially the manager Tyler Knutson. Because we did not have advanced reservations for the shuttle TO the casinos we had to take a $50 cab. The hotel is really far from Mohegan Sun! We were, however, promised a ride BACK on the shuttle from the casino to the hotel. The shuttle back conveniently broke down and when we called to inquire where it was we were spoken down to in a condescending tone by the concierge who then told us it was not his problem. They left 50 guests stuck at the casinos with no rides back on New Years Eve. Cabs were busy and hotel guests were left for 3.5 plus hours at the casino until all hours of the night and morning without so much as an apology or a discount. When we finally got a cab home, the cab driver told us that THE SHUTTLES "BREAK DOWN" ALL OF THE TIME! DO NOT STAY HERE! IT'S HORRIBLE! THE STAFF ARE RUDE, MEAN AND DISGUSTING!
- Official Description (provided by the hotel):
- The AmericInn Lodge & Suites Griswold is your destination for comfortable, friendly and affordable accommodations near the I-395 business corridor. Visitors to the Mohegan Sun, Foxwoods Resort Casinos and MGM Grand Casino at Foxwoods will enjoy our unbeatable hotel value and free hourly casino shuttle every weekend. (Shuttle reservations must be made in advance.) Relax and enjoy yourself gambling, or taking in a concert or event while we take care of your transportation.(Please contact the hotel direct for shuttle times.) Sports fans will also enjoy our convenient location near venues for the Connecticut Defenders baseball team and Connecticut Sun basketball team. When you're not busy at an event, you'll enjoy our comfortable rooms and vast amenities: a heated indoor pool, hot tub, fireplace and whirlpool suites, free high-speed Internet, new flatscreen TVs in each guest room and more. Start each morning out right with our free hot, home-style breakfast before exploring the Griswold and Norwich areas! ... more less
- Reservation Options:
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- Also Known As:
- Americinn Lodge And Suites Griswold
- Americinn Lodge & Suites Griswold Hotel Griswold
- Americinn Hotel Griswold