My dad and I came and stayed for a wedding over presidents weekend. Yes, mystic is a summer town, but I never expected a hilton to take the off-season so literally. On Saturday we were a little snowed in before the wedding, so when housekeeping came by in the afternoon, we told them clean towels would be allwe needed. However, Sunday we went out all day -- casino, town, mystic pizza -- the whole nine yards. When we got back hours later our room STILL hadn't been cleaned! I called down, they said they'd say something. We went out to dinner, came back, nothing! I called again, and it took 3 more calls of escalating concern before they sent someone (who only took the trash out and gave us new towels...) pretty unbelievable... And a bit disappointing (as their hold message says that you should feel "cared for"). Also,the fan/heater was SO LOUD it kept me up more than my dad's snoring.