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“Clean great service can not be beat!” 5 of 5 bubbles
Review of Mystic Marriott Hotel & Spa

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Mystic Marriott Hotel & Spa
Ranked #2 of 14 Hotels in Groton
GreenLeadersBronze level
Carmel, New York
Level Contributor
96 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
“Clean great service can not be beat!”
5 of 5 bubbles Reviewed 14 July 2013

Love it! We go every year! Very clean, the staff is always going above and beyond. However they MUST do something about the refrigerators they give in the rooms! They are old, filthy, no room for anything except maybe 2 water bottles, I would expect more from a Marriott! I think an upgrade is needed ASAP! The staff is also knowledgeable on places and attractions around town! Also once in a while I think they need staffers to watch over the pool area, while we were there there were 4 teenager that the parents did not seem to be bothered while they were playing ball in the pool Meanwhile other little ones were trying to go in and a few almost got hit by their ball. This hotel is gorgeous if you ask for a room with a view you will get it! The bar is nice as well! Octagon is a bit pricey but good food!

Room Tip: Don't do their breakfast buffet its pricey while you can go down the road to Somewhere in Time!
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  • Stayed July 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank ss9968
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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857 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (163)
Date | Rating
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English first
Pleasantville, New York
Level Contributor
24 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 bubbles Reviewed 14 July 2013

We have stayed at the Marriott Mystic Spa several times and always enjoy it. The staff is very friendly, the beds are super comfortable and the brunch in their restaurant is great! You are close to Mystic, the casino, the RI beaches. It is a great spot to stay.

  • Stayed July 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank George M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WHGGuestService, Manager at Mystic Marriott Hotel & Spa, responded to this review, 30 July 2013
Thank you for making our hotel your home away from home. We are thrilled to hear that you have stayed with us several times and we truly value your continued patronage.

Next time you stay with us be sure to check out mystic.org, it's a great resource to find local area activities. Thank you for your great feedback, we hope to see you again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sylvania, Ohio
Level Contributor
173 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
4 of 5 bubbles Reviewed 14 July 2013 via mobile

enjoyed the stay here, we were only here one night. it is a short drive to the town of mystic. the staff was very friendly and helpful. totally enjoyed my stay. the bar waa very busy at night. the staff was great at offering suggestions about activities and restaurants

  • Stayed July 2013
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank lauramOhio
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WHGGuestService, Manager at Mystic Marriott Hotel & Spa, responded to this review, 30 July 2013
Thank you for your comments! We are delighted to hear that you enjoyed your recent stay at The Mystic Marriott Hotel & Spa. I'm happy to hear that our associates were friendly & helpful. We look forward to your next stay with us.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Atlanta
Level Contributor
47 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 bubbles Reviewed 9 July 2013

I stay at Marriotts regularly, and I have a 99.9% satisfaction rate with them, this hotel only carried the satisfaction rate further. The room was clean and spacious, however it had a view of the conference center's roof and treeline, which I suppose there is nothing that can be done about that because the hotel is built in a semi-wooded area. The staff were very friendly and even brought me extra towels quickly early in the morning as I began to get ready. However, you should know this hotel is not actually in Mystic, it's in Groton, Conn. Downtown Mystic is about a 10 minute drive.

  • Stayed June 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Benny J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
California
Level Contributor
254 reviews
68 hotel reviews
common_n_hotel_reviews_1bd8 141 helpful votes
3 of 5 bubbles Reviewed 8 July 2013 via mobile

Spent part of Fourth of July weekend here for a wedding. I was traveling with my husband, a platinum elite Marriotts reward member, who in fact suggested the property to the groom...who in turn took the advice & arranged for 60+ people to stay at the hotel for 3 nights. I digress.....upon check in at 4:20pm, we were told our room wasn't ready. When I mentioned we had a cocktail party to attend, the gal basically said " sorry for the inconvenience". I asked if my family could use the showers & get ready in the spa & the gal agreed. Well, this "spa" is really tiny..there was no place for our luggage, so we basically were forced to plop our bags on the floor in front of the lockers, which didn't make the couple other guests happy. The lighting was terrible for applying makeup & overall the entire experience just made me more mad at the inconvenience. To top it off, our room wasn't ready until 5:25!!! I proceeded to talk to the manager to tell her of my dissatisfaction, to which she too said "sorry for the inconvenience." That's it!!! I was fuming so I told her of the 70 guests staying there because of my husband.....and...nothing!!! Just another "sorry for the inconvenience." Finally, after my blood pressure was obviously rising, she offered to send up a bottle of wine to my room....Really? We were attending a cocktail party on the hotel patio!!! I was amazed at the terrible customer service!!! At that point, i realized i hadn't received the wedding arrival gift bag--a gift from the bride & groom. when i asked for it, i was told that since we were staying on points, we werent entitled to one-- what? we were staying on points because my husband has earned a ton of points (see above)!!! when i pressed further, the gal actually quizzed me about the bride & groom-- what is their last name? what is the groom's mother's name?, etc. It was unbelievable!!! when we finally arrived at our room, it was fine, typical for a Marriott in the suburbs (Groton). Water pressure in the shower, however, was awful and the hotel ran out of shampoo! The staff was not particularly nice or helpful with the exception of Larry, the omelette maker, and Lauren who worked in the spa. Will stay somewhere else if I ever find myself in that area again!!

Stayed July 2013, travelled with family
Helpful?
Thank theresaw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wethersfield, CT
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 bubbles Reviewed 7 July 2013

We stayed one night over the July 4th weekend. The stay was just o.k. and the service was below what I've come to expect from the Marriott brand. The hotel is NOT in Mystic. Rather it is located in Groton, several miles from all of the attractions in Mystic. I used Marriott's new on-line check-in which did not work. Prior to our stay, I used Marriott's Virtual Concierge to request a rollaway bed and extra towels. Neither were in the room upon arrival and the front desk was not aware of the request. The concierge lounge was closed "for the weekend" on a Friday - I guess they have 3 day weekends at this Marriott. That was not an issue, except that the lounge was locked up tight and I could not get bottled water for the room. My experience has been that concierge level guests have access to the lounge for water and soft drinks. Such was not the case at the Groton...I mean Mystic Marriott. The front desk told me that the one small bottle of water already in the room was complimentary. To be fair, the hotel did meet the request for the rollaway and towels and did send 2 small bottles of water to the room. But, Marriott should not set the expectation with the on-line check--in and Virtual Concierge if the property is not able to meet those expectations. We had breakfast at the hotel restaurant, "Octagon". I had a coupon for 2 free continental breakfasts (I am Marriott Rewards Platinum). Our server asked us, "You only have one coupon for all four of you?" leading me to believe that we had been short changed somehow. The breakfast buffet was typical and the variety of fruit was particularly nice. However the staff seemed overwhelmed and the buffet needed more frequent replenishing. The atmosphere was semi-chaotic and not relaxing at all. All in all, this is a standard Marriott property and the service left me a little disappointed. But then I stay at a lot of Marriott properties and when you tout service and set expectations, you need to be able to meet them. Overall, our stay was just O.K.

  • Stayed July 2013, travelled with family
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
2 Thank PolyPal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lakeville, CT
Level Contributor
35 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 bubbles Reviewed 7 July 2013

We went back and forth when considering places to say for a recent Mystic trip and eventually chose the Marriott Mystic. I couldn't be happier with the choice. The hotel is two short exits away from the "downtown" Mystic area and the quick trip was very pleasant. The hotel is beautiful, the rooms are very nice and the amenities can't be matched in the area. The only thing missing is an outdoor pool. Great place, without a doubt I'd stay here again.

  • Stayed July 2013, travelled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Super_Dino
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WHGGuestService, Manager at Mystic Marriott Hotel & Spa, responded to this review, 30 July 2013
Thank you for sharing your review with us. We strive to be the hotel of choice in the Mystic area and look forward to welcoming you back again very soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Mystic Marriott Hotel & Spa

Property: Mystic Marriott Hotel & Spa
Address: 625 North Road (Route 117), Groton, CT 06340
Region: United States > Connecticut > Groton
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Groton
#2 Business Hotel in Groton
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Mystic Marriott Hotel & Spa 4*
Number of rooms: 285
Reservation Options:
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Also Known As:
Marriott Mystic Hotel Groton
Marriott Groton
Groton Marriott

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